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Windows 7: BSOD after closing NBA 2k15

04 Mar 2015   #1
iamjamo

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 
BSOD after closing NBA 2k15

Hi All,

I recently bought a new PC and I successfully installed all the drivers. After playing NBA2k15 I encounter BSOD everytime I close the game. I'm also playing watch dogs but it don't happen on it after closing it. Hope you can help me on this. Thank you in advance.

Regards,
James


My System SpecsSystem Spec
.
04 Mar 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, iamjamo. Welcome to the forums. I will try to help you as much as I can. First, I would like a little information from you. We often have to look up components, so if you would go through your system specs and give as much detail as you can it would help. We need the necessary info to look components up, so Manufacturer and Model is what we need. Also, please add in yout PSU model, CPU cooler and anything other than keyboard and mouse you have connected to the PC. You have done a real good job of providing system specs, so there are only a couple of thing we need from you. These are the instructions I usually give and maybe they will help you.
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


Also most of your dump files were of little help, but did point to your graphics card. This is what I got from them.

Code:
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff900c1f837a0, 0, fffff960006edc51, 0}
 
Could not read faulting driver name
Probably caused by : cdd.dll ( cdd!CddBitmapHw::Release+31 )
Followup: MachineOwner


cdd.dll is a windows supplied graphics driver. Please make sure you have run all of the Windows updates. Just keep checking until it says there are no more of the critical and important updates.

Code:
fffff880`0b274088  fffff880`04bf41efUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Code:
nvlddmkm
start             end                 module name
fffff880`04a18000 fffff880`0542a000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Feb 05 12:01:37 2015 (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update your graphics driver even if it is the latest driver. Please do it this way NVIDIA Drivers - Avoid Problems

Also, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Please run Seatools for DOS run the short and long testScreenshots and Files - Upload and Post in Seven Forums

Also, please run Disk Check

If you are running the game through Steam or Origin, please verify the game files.

Also, please install Service Pack 1 for windows. It will help with many problems.

If you have any Gigabyte Utilities installed, please uninstall all of them. Also, please uninstall Norton and use their removal tool, https://support.norton.com/sp/en/us/...rProfile_en_us
and replace it with Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows) Both of those programs are know causes of BSODs.

Try all of that and see if your computer improves.
My System SpecsSystem Spec
04 Mar 2015   #3
iamjamo

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

Hi Essenbe,

Thanks for your swift reply. I will try to complete the steps tomorrow as I have limited time today. Will post again after instructions above were completely done. Thank you very much.

Regards,
James
My System SpecsSystem Spec
.

04 Mar 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

There's no hurry. Whenever you are able. Sometimes real life gets in the way for all of us.
My System SpecsSystem Spec
06 Mar 2015   #5
iamjamo

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

Hi Essenbe,

I have followed your instructions.
I have a random BSOD today. I attached the dump file for your reference. Kindly help.
Thank you in advance.

Regards,
James
My System SpecsSystem Spec
07 Mar 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Your dump files stillsay it is your graphics card/drivers.

Code:
fffff880`09624088  fffff880`04c671efUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys


Did you uninstall all of the Gigabyte utilities?

You have not installed Service Pack 1 for Windows 7. Learn how to install Windows 7 Service Pack 1 (SP1)
My System SpecsSystem Spec
07 Mar 2015   #7
iamjamo

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

Hi Essenbe,

You were right I forgot to install service pack 1. I just done it today.
I will try today and see if the random BSOD will still occur.
I will give you updates tomorrow. Thanks again for the help.

Regards,
James
My System SpecsSystem Spec
07 Mar 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Also, don't forget about the Gigabyte utilities.
My System SpecsSystem Spec
09 Mar 2015   #9
iamjamo

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

Hi Essenbe,

I haven't encountered BSOD since the update of my Windows 7.
I guess I'll mark this as Solved.
Thank you very much for your help and for guiding me throughout the process.

Regards,
James
My System SpecsSystem Spec
09 Mar 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

That's great news. I hope it continues to run like it should. You are more than welcome for any help I gave. Good luck to you.
My System SpecsSystem Spec
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