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Windows 7: BSOD while watching movies and browsing, error 0x000003b

05 Mar 2015   #1
quartz

Windows 7 Pro x64
 
 
BSOD while watching movies and browsing, error 0x000003b

this happen randomly while im watching using vlc, using bluestacks, and browsing using chromes sometimes i also get 0xbe, and 0x109

btw this is whocrashed say

On Thu 3/5/2015 5:31:35 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\030515-57377-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x74EC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000334C738, 0xFFFFF8800A95CFE0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 3/5/2015 5:31:35 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000334C738, 0xFFFFF8800A95CFE0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

please help me


My System SpecsSystem Spec
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05 Mar 2015   #2
quartz

Windows 7 Pro x64
 
 

bump
My System SpecsSystem Spec
05 Mar 2015   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck 3B, {c0000047, fffff800030f6760, fffff88007bb0460, 0}

Probably caused by : dxgkrnl.sys ( dxgkrnl!DxgkGetPresentHistory+750 )

Followup: MachineOwner
---------
The necessary info other than the crash dumps needed to debug the issue are missing in the zip that yo uploaded.

Follow Blue Screen of Death (BSOD) Posting Instructions ... both the options. Either one will grab the files there.
My System SpecsSystem Spec
.

06 Mar 2015   #4
quartz

Windows 7 Pro x64
 
 

here try this
My System SpecsSystem Spec
06 Mar 2015   #5
quartz

Windows 7 Pro x64
 
 

i got another and its 0x109 here is the dm log
My System SpecsSystem Spec
07 Mar 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Update the display driver to the latest. Drivers - Download NVIDIA Drivers

When done, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
__________________________________________
Code:
BugCheck 109, {a3a039d89b9ba5ee, b3b7465eee19e2d0, fffff880009be640, 3}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------
Code:
...........
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc000001d, fffff8800f133e38, fffff8800395b238, fffff8800395aa90}

Probably caused by : nvlddmkm.sys ( nvlddmkm+d1e38 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff8800f133e38, The address that the exception occurred at
Arg3: fffff8800395b238, Exception Record Address
Arg4: fffff8800395aa90, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
nvlddmkm+d1e38
fffff880`0f133e38 80b99c00000000  cmp     byte ptr [rcx+9Ch],0

EXCEPTION_RECORD:  fffff8800395b238 -- (.exr 0xfffff8800395b238)
ExceptionAddress: fffff8800f133e38 (nvlddmkm+0x00000000000d1e38)
   ExceptionCode: c000001d (Illegal instruction)
  ExceptionFlags: 00000000
NumberParameters: 0

CONTEXT:  fffff8800395aa90 -- (.cxr 0xfffff8800395aa90;r)
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80083c11b0
rdx=00000000000001f4 rsi=fffffa800a50b9f0 rdi=fffffa8008390000
rip=fffff8800f133e38 rsp=fffff8800395b470 rbp=fffff8800395b579
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000008
r11=fffffa800a50bb00 r12=0000000000000000 r13=fffffa80071e6010
r14=fffffa80098caaf8 r15=fffffa800988c000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
nvlddmkm+0xd1e38:
fffff880`0f133e38 80b99c00000000  cmp     byte ptr [rcx+9Ch],0 ds:002b:fffffa80`083c124c=01
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80083c11b0
rdx=00000000000001f4 rsi=fffffa800a50b9f0 rdi=fffffa8008390000
rip=fffff8800f133e38 rsp=fffff8800395b470 rbp=fffff8800395b579
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000008
r11=fffffa800a50bb00 r12=0000000000000000 r13=fffffa80071e6010
r14=fffffa80098caaf8 r15=fffffa800988c000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
nvlddmkm+0xd1e38:
fffff880`0f133e38 80b99c00000000  cmp     byte ptr [rcx+9Ch],0 ds:002b:fffffa80`083c124c=01
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x7E

PROCESS_NAME:  System

CURRENT_IRQL:  2

ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800f133e38

FAILED_INSTRUCTION_ADDRESS: 
nvlddmkm+d1e38
fffff880`0f133e38 80b99c00000000  cmp     byte ptr [rcx+9Ch],0

STACK_TEXT:  
fffff880`0395b470 00000000`00000000 : fffffa80`08390000 fffffa80`0a50b9f0 00000000`00000000 fffff880`0395b579 : nvlddmkm+0xd1e38


FOLLOWUP_IP: 
nvlddmkm+d1e38
fffff880`0f133e38 80b99c00000000  cmp     byte ptr [rcx+9Ch],0

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nvlddmkm+d1e38

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5280da75

STACK_COMMAND:  .cxr 0xfffff8800395aa90 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_BAD_IP_nvlddmkm+d1e38

BUCKET_ID:  X64_0x7E_BAD_IP_nvlddmkm+d1e38

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_bad_ip_nvlddmkm+d1e38

FAILURE_ID_HASH:  {460b9b13-edd2-18bd-d851-1fd92bf44eb9}

Followup: MachineOwner
---------

4: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f062000 fffff880`0fca3000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon Nov 11 18:54:05 2013 (5280DA75)
    CheckSum:         00C10283
    ImageSize:        00C41000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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