BSOD playing Dota 2 or Counter Strike: GO, error 0x00000116(nvkflt.sys

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  1. Posts : 10
    Windows 7 64bit
       #1

    BSOD playing Dota 2 or Counter Strike: GO, error 0x00000116(nvkflt.sys


    Hello,

    First of all,I'm sorry for my English. Hopefully you can understand.

    I saw some thread same as me. I read them and tried to fix it but i couldn't fixed the problem. When I play dota 2, it gives me blue screen but not all time. For example last we i didn't get any blue screen but last 3 or 4 day i had a lot.

    thank you
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi. Do the following.

    Download the installer from Drivers - Download NVIDIA Drivers (not needed if you already have it).

    • Uninstall All nvidia items in Control Panel > Programs and features
      • 3D Vision Control Driver
      • 3D Vision Driver
      • Graphics Driver
      • HD Audio Driver
      • PhysX
      • nvidia Update
      • GeForce Experience

      (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
    • Uninstall the display driver using DDU. Display Driver Uninstaller Download version 14.0.0.1
    • Install teh driver now. While installing, Select Custom (Advanced) install. In the next page, follow this settings:


    That means, install the display driver and PhysX only.

    Let us know for any further BSOD.
    _________________________________________
    Code:
    BugCheck 116, {fffffa800dc494e0, fffff88004215008, ffffffffc000009a, 4}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvkflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvkflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
    Probably caused by : nvkflt.sys ( nvkflt+15008 )
    
    Followup: MachineOwner
    ---------
    
    5: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800dc494e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88004215008, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvkflt+15008
    fffff880`04215008 4c8bc1          mov     r8,rcx
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    STACK_TEXT:  
    fffff880`07240a48 fffff880`048bf134 : 00000000`00000116 fffffa80`0dc494e0 fffff880`04215008 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`07240a50 fffff880`04892867 : fffff880`04215008 fffffa80`0bd88000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`07240a90 fffff880`048bef43 : fffffa80`ffffd846 00000000`00000000 fffffa80`0dc494e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`07240b40 fffff880`0498f03d : fffffa80`0d24fd50 00000000`00000080 00000000`00000000 fffffa80`0bb88410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`07240bc0 fffff800`03324b8a : 00000000`01bbf71b fffffa80`0b772a00 fffffa80`06f939e0 fffffa80`0b772a00 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`07240c00 fffff800`030778e6 : fffff800`03202e80 fffffa80`0b772a00 fffff800`03210cc0 fffff880`0376ec20 : nt!PspSystemThreadStartup+0x5a
    fffff880`07240c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvkflt+15008
    fffff880`04215008 4c8bc1          mov     r8,rcx
    
    SYMBOL_NAME:  nvkflt+15008
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvkflt
    
    IMAGE_NAME:  nvkflt.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  54d3ad63
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvkflt.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvkflt.sys
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvkflt.sys
    
    FAILURE_ID_HASH:  {35448253-45f4-f185-4686-3b8316dfb174}
    
    Followup: MachineOwner
    ---------
    
    5: kd> lmvm nvkflt
    start             end                 module name
    fffff880`04200000 fffff880`0424d000   nvkflt   T (no symbols)           
        Loaded symbol image file: nvkflt.sys
        Image path: \SystemRoot\system32\DRIVERS\nvkflt.sys
        Image name: nvkflt.sys
        Timestamp:        Thu Feb 05 23:20:27 2015 (54D3AD63)
        CheckSum:         00054D28
        ImageSize:        0004D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 10
    Windows 7 64bit
    Thread Starter
       #3

    Thank you for your answer. I will follow the instructions.

    But I have 1 more question, you wrote "nvidia chipset drivers?". My computer has intel 3000 and GT555M. As i know that intel must be chipset Display device. If you give me information about this, i can follow your instructions correctly
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Yours is not nvidia chipset.
      My Computer


  5. Posts : 10
    Windows 7 64bit
    Thread Starter
       #5

    Thank you for your help.
    I did everything but i had same blue screen a few minutes ago. I was playin counter strike go.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6
      My Computer


  7. Posts : 10
    Windows 7 64bit
    Thread Starter
       #7

    Her you can find attached report
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Code:
    BugCheck 116, {fffffa800de504e0, fffff88004d5e008, ffffffffc000009a, 4}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvkflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvkflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
    Probably caused by : nvkflt.sys ( nvkflt+15008 )
    
    Followup: MachineOwner
    ---------
    You were supposed in do a CLEAN install of the nvidia driver, installing the DISPLAY DRIVER and PHYSX only. If it is done, nvkflt.sys cannot be there in your system. Because it is a part of GeForce Experience which you are supposed to uninstall and not to install back.

    Please follow what is stated. Otherwise you cannot expect anything positive.
      My Computer


  9. Posts : 10
    Windows 7 64bit
    Thread Starter
       #9

    Thank you for your help.

    I hesitated,should I install geforce experience or should not. I will do it again.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    You need to read post #2 for one more time. It contains everything that you have to do.
      My Computer


 
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