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Windows 7: BSOD error 0x000000E1

06 Mar 2015   #1
yogareksodirdjo

Windows 7 Ultimate SP1 x64
 
 
BSOD error 0x000000E1

please help me to fix this, and here my attachment


My System SpecsSystem Spec
.
06 Mar 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
My System SpecsSystem Spec
07 Mar 2015   #3
yogareksodirdjo

Windows 7 Ultimate SP1 x64
 
 

Quote   Quote: Originally Posted by Arc View Post
The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
iam already BSOD again, but the dumpfile cant recorded? i already follow your advice for download .reg, what must i do?
My System SpecsSystem Spec
.

07 Mar 2015   #4
yogareksodirdjo

Windows 7 Ultimate SP1 x64
 
 

Attachment 351825
Quote   Quote: Originally Posted by yogareksodirdjo View Post
Quote   Quote: Originally Posted by Arc View Post
The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
iam already BSOD again, but the dumpfile cant recorded? i already follow your advice for download .reg, what must i do?
hello, iam already fix that, n i can find .dmp file on that folder, n here my new attachment. please help to translate that sir! and iam when iam logon this pop up appear after i overwrite registry. how to fix that?
My System SpecsSystem Spec
07 Mar 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Uninstall Hotspot Shield.
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff88006e02fbb, fffff8800b096218, fffff8800b095a70}

Probably caused by : hssdrv6.sys ( hssdrv6+2fbb )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88006e02fbb, The address that the exception occurred at
Arg3: fffff8800b096218, Exception Record Address
Arg4: fffff8800b095a70, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

FAULTING_IP: 
hssdrv6+2fbb
fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax

EXCEPTION_RECORD:  fffff8800b096218 -- (.exr 0xfffff8800b096218)
ExceptionAddress: fffff88006e02fbb (hssdrv6+0x0000000000002fbb)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff8800b095a70 -- (.cxr 0xfffff8800b095a70;r)
rax=fffff88006e15a20 rbx=fffffa800b083228 rcx=fffffa800b083480
rdx=0000000000000000 rsi=fffff88006e15a20 rdi=0000000000000000
rip=fffff88006e02fbb rsp=fffff8800b096450 rbp=fffffa800b079622
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000029
r11=262d4d485e2d4d38 r12=fffffa800b07965d r13=0000000000000000
r14=0000000000000000 r15=fffff8800b096540
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
hssdrv6+0x2fbb:
fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax ds:002b:262d4d48`5e2d4d40=????????????????
Last set context:
rax=fffff88006e15a20 rbx=fffffa800b083228 rcx=fffffa800b083480
rdx=0000000000000000 rsi=fffff88006e15a20 rdi=0000000000000000
rip=fffff88006e02fbb rsp=fffff8800b096450 rbp=fffffa800b079622
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000029
r11=262d4d485e2d4d38 r12=fffffa800b07965d r13=0000000000000000
r14=0000000000000000 r15=fffff8800b096540
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
hssdrv6+0x2fbb:
fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax ds:002b:262d4d48`5e2d4d40=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003b070e8
GetUlongFromAddress: unable to read from fffff80003b07198
 ffffffffffffffff 

FOLLOWUP_IP: 
hssdrv6+2fbb
fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax

BUGCHECK_STR:  0x7E

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffff88006e15a20 to fffff88006e02fbb

STACK_TEXT:  
fffff880`0b096450 fffff880`06e15a20 : fffffa80`0b07964d 00000000`00000000 fffffa80`0b079683 00000000`00000000 : hssdrv6+0x2fbb
fffff880`0b096458 fffffa80`0b07964d : 00000000`00000000 fffffa80`0b079683 00000000`00000000 fffff880`06e04c14 : hssdrv6+0x15a20
fffff880`0b096460 00000000`00000000 : fffffa80`0b079683 00000000`00000000 fffff880`06e04c14 fffffa80`0b079683 : 0xfffffa80`0b07964d


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  hssdrv6+2fbb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hssdrv6

IMAGE_NAME:  hssdrv6.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53727853

STACK_COMMAND:  .cxr 0xfffff8800b095a70 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_hssdrv6+2fbb

BUCKET_ID:  X64_0x7E_hssdrv6+2fbb

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_hssdrv6+2fbb

FAILURE_ID_HASH:  {e1fb4e7c-2039-3039-152e-3cf5bc8c8da2}

Followup: MachineOwner
---------

0: kd> lmvm hssdrv6
start             end                 module name
fffff880`06e00000 fffff880`06e1a000   hssdrv6  T (no symbols)           
    Loaded symbol image file: hssdrv6.sys
    Image path: hssdrv6.sys
    Image name: hssdrv6.sys
    Timestamp:        Wed May 14 01:23:55 2014 (53727853)
    CheckSum:         00014C7E
    ImageSize:        0001A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
07 Mar 2015   #6
yogareksodirdjo

Windows 7 Ultimate SP1 x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Uninstall Hotspot Shield.
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff88006e02fbb, fffff8800b096218, fffff8800b095a70}

Probably caused by : hssdrv6.sys ( hssdrv6+2fbb )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88006e02fbb, The address that the exception occurred at
Arg3: fffff8800b096218, Exception Record Address
Arg4: fffff8800b095a70, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

FAULTING_IP: 
hssdrv6+2fbb
fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax

EXCEPTION_RECORD:  fffff8800b096218 -- (.exr 0xfffff8800b096218)
ExceptionAddress: fffff88006e02fbb (hssdrv6+0x0000000000002fbb)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff8800b095a70 -- (.cxr 0xfffff8800b095a70;r)
rax=fffff88006e15a20 rbx=fffffa800b083228 rcx=fffffa800b083480
rdx=0000000000000000 rsi=fffff88006e15a20 rdi=0000000000000000
rip=fffff88006e02fbb rsp=fffff8800b096450 rbp=fffffa800b079622
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000029
r11=262d4d485e2d4d38 r12=fffffa800b07965d r13=0000000000000000
r14=0000000000000000 r15=fffff8800b096540
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
hssdrv6+0x2fbb:
fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax ds:002b:262d4d48`5e2d4d40=????????????????
Last set context:
rax=fffff88006e15a20 rbx=fffffa800b083228 rcx=fffffa800b083480
rdx=0000000000000000 rsi=fffff88006e15a20 rdi=0000000000000000
rip=fffff88006e02fbb rsp=fffff8800b096450 rbp=fffffa800b079622
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000029
r11=262d4d485e2d4d38 r12=fffffa800b07965d r13=0000000000000000
r14=0000000000000000 r15=fffff8800b096540
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
hssdrv6+0x2fbb:
fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax ds:002b:262d4d48`5e2d4d40=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003b070e8
GetUlongFromAddress: unable to read from fffff80003b07198
 ffffffffffffffff 

FOLLOWUP_IP: 
hssdrv6+2fbb
fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax

BUGCHECK_STR:  0x7E

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffff88006e15a20 to fffff88006e02fbb

STACK_TEXT:  
fffff880`0b096450 fffff880`06e15a20 : fffffa80`0b07964d 00000000`00000000 fffffa80`0b079683 00000000`00000000 : hssdrv6+0x2fbb
fffff880`0b096458 fffffa80`0b07964d : 00000000`00000000 fffffa80`0b079683 00000000`00000000 fffff880`06e04c14 : hssdrv6+0x15a20
fffff880`0b096460 00000000`00000000 : fffffa80`0b079683 00000000`00000000 fffff880`06e04c14 fffffa80`0b079683 : 0xfffffa80`0b07964d


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  hssdrv6+2fbb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hssdrv6

IMAGE_NAME:  hssdrv6.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53727853

STACK_COMMAND:  .cxr 0xfffff8800b095a70 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_hssdrv6+2fbb

BUCKET_ID:  X64_0x7E_hssdrv6+2fbb

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_hssdrv6+2fbb

FAILURE_ID_HASH:  {e1fb4e7c-2039-3039-152e-3cf5bc8c8da2}

Followup: MachineOwner
---------

0: kd> lmvm hssdrv6
start             end                 module name
fffff880`06e00000 fffff880`06e1a000   hssdrv6  T (no symbols)           
    Loaded symbol image file: hssdrv6.sys
    Image path: hssdrv6.sys
    Image name: hssdrv6.sys
    Timestamp:        Wed May 14 01:23:55 2014 (53727853)
    CheckSum:         00014C7E
    ImageSize:        0001A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Thank you for help, i will uninstall Hotspot Shield.
and how to fix that pop up?
My System SpecsSystem Spec
07 Mar 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That is the BSOD pop up. If the BSOD is fixed then it will not be there.
My System SpecsSystem Spec
16 Jun 2015   #8
yogareksodirdjo

Windows 7 Ultimate SP1 x64
 
 

Quote   Quote: Originally Posted by Arc View Post
That is the BSOD pop up. If the BSOD is fixed then it will not be there.
Thanks for your help, and i get BSOD again with different code,
the code is 0x00000000a, please help me again
My System SpecsSystem Spec
16 Jun 2015   #9
yogareksodirdjo

Windows 7 Ultimate SP1 x64
 
 
BSOD 0x000000a please help me!

please help my BSOD, i get this 2 times.
My System SpecsSystem Spec
16 Jun 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck A, {fffff980000000e6, 2, 0, fffff80003dad304}

Probably caused by : Unknown_Image ( nt!RtlMultiByteToUnicodeN+88 )

Followup: MachineOwner
---------
You are running an extremely bad setup. Two 667 MHz RAMs and two 800 MHz RAM. That is the worst possible computing.

Remove either two, not for any test but permanently, irrespective of the occurrence of the BSODs.

Let us know the situation after removing the mismatch RAMs.
_______________________________________________________
Code:
  Device Locator                A1_DIMM0
  Bank Locator                  A1_BANK0
  Memory Type                   18h - Specification Reserved
  Type Detail                   4080h - Synchronous
  Speed                         800MHz
  Manufacturer                  Undefined
Code:
  Bank Locator                  A1_BANK1
  Memory Type                   18h - Specification Reserved
  Type Detail                   4080h - Synchronous
  Speed                         667MHz
  Manufacturer                  Corsair
Code:
  Device Locator                A1_DIMM2
  Bank Locator                  A1_BANK2
  Memory Type                   18h - Specification Reserved
  Type Detail                   4080h - Synchronous
  Speed                         800MHz
  Manufacturer                  Undefined
Code:
  Device Locator                A1_DIMM3
  Bank Locator                  A1_BANK3
  Memory Type                   18h - Specification Reserved
  Type Detail                   4080h - Synchronous
  Speed                         667MHz
  Manufacturer                  Corsair
My System SpecsSystem Spec
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