BSOD Memory_Management

pswils · 01 Nov 2014

Hi,

I'm experiencing a BSOD intermittently/occasionally on my ASUS ux32a. Sometimes it happens every other day, othertimes 2-3 times a day. Recent changes to my computer have been SSD fit and RAM increase. All drivers are up to date. I have carried out a RAM test (memtest86+) and this comes up clear. To my recollections this issue occurred before these two changes anyway. Initially the BSOD's were indicated as a number of different reasons, Fault in non paged area (I think) etc. I carried out a system reinstall and now the failure is indicated solely as memory_management. I apologise if my train of thought on the problem is sketchy as I have been chasing this for some time and had given up on finding a solution as I use the computer infrequently. I have been unable to create a minidump file, despite following your instructions. My antivirus was MSE but recently I've gone back to AVG and I run malwarebytes frequently. I have attached the DM log file.

Thanks in advance.

Arc · 02 Nov 2014

Hi pswils.

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup program before you upload another zip.

BTW, how many passes you ran the memtest86+?

pswils · 02 Nov 2014

Arc,

thanks for the advice. I applied the registry change but there was still no minidump file after tonights BSOD. I'll go through the advice threads on the site again to see if I've missed something.

Arc · 03 Nov 2014

Can you take a camera snap of the next BSOD screen? Let us expect that the on-screen codes will give us some hints.

pswils · 17 Mar 2015

Hi, finally managed to produced a minidump file after a full reinstall. between my last post and this one the problem became gradually worse. Not sure if it is related but the BSOD's stopped and the computer random restarts without BSOD started, and increaded in number to 3/4 per day (hence the reinstall). I have read that a lot of these types of laptops suffer from battery/motherboard issues however I'll let you analyse the issue. Please see attached file

Arc · 17 Mar 2015

Code:

fffff880`06f1ba68  fffff880`03a6ef7dUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x2df7d

Search for any possible update to the Intel(R) HD Graphics 4000 from https://downloadcenter.intel.com/

See how it goes. Let us know.

pswils · 18 Mar 2015

Hi Arc,

I updated the intel driver as you instructed. My computer BSOD'd again this morning with a different message. Sorry but it occurs so briefly that it's difficult to get much info from it other than it was some sort of service corruption (different primary fail code I noticed). File attached.

Arc · 18 Mar 2015

This BSOD dump does not point to anything preciously but gives an idea that something network related issues are there. And you have two network items running in the background always.

Before going for an intense troubleshooting for SYSTEM_SERVICE_EXCEPTION, let us see how the computer behaves after taking this observation into consideration.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.

Do two more things. Go to https://downloadcenter.intel.com/ and search for any possible update for your Intel(R) Centrino(R) Advanced-N 6235. Also disable bluetooth, if that is not very essential for you. Enable it only when you use it, then disable it back.

See how it goes. Let us know.

pswils · 23 Mar 2015

Hi Arc,
I updated my display driver and disabled most of the startup items. For some reason CCleaner keeps re-adding itself. My system BSOD'd again tonight, after 2 days of no failures, which is an improvement. However the failure message was Bad_Pool_Header this time. I've not seen this one before. Yet again the blue screen was too quick to take a shot of. I File attached. Thanks in advance.

pswils · 23 Mar 2015

Arc,

just realised that I didn't disable bluetooth after updating the driver. I've done this now and I'll see how it goes.

BSOD Memory_Management

BSOD Memory_Management

Memory Management BSOD

Service Corruption

Bad_Pool_Header