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Windows 7: driver power state failure bsod

07 Mar 2015   #1
chris76

windows 7 64 bit
 
 
driver power state failure bsod

Hi

i recently bought a second hand alienware and i am constantly getting driver power state failure bsod

is this the code you need for someone clevere than me to tell me whats causing the problem

9f
BCP1: 0000000000000003
BCP2: FFFFFA800D619A10
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA801392F560
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

thanks in advance


My System SpecsSystem Spec
.
07 Mar 2015   #2
chris76

windows 7 64 bit
 
 

btw iv updated drivers and bios from dell and ran the diagnostics checks the last bluescreen analyzer is this




0x0000009F_0x0000000000000003__0xFFFFFA800D595A10__0xFFFFF80000B9C3D8__0xFFFFFA8012C68A90_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D5B3A10__0xFFFFF80000B9C3D8__0xFFFFFA801265FB40_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D5D5060__0xFFFFF80000BA2748__0xFFFFFA80125D4490_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800F9F1E10__0xFFFFF80000B9C3D8__0xFFFFFA8012AB9C60_C__Windows _system32_drivers_hdaudbus_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D618060__0xFFFFF80000B9C3D8__0xFFFFFA8011AFE1B0_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D614A10__0xFFFFF80004157748__0xFFFFFA8013485400_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D5D9A10__0xFFFFF80000B9C3D8__0xFFFFFA8012A47CA0_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D617060__0xFFFFF80000BA2748__0xFFFFFA80128E54D0_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D597A10__0xFFFFF80000B9C3D8__0xFFFFFA801262B200_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D610A10__0xFFFFF80000B9C3D8__0xFFFFFA800D7FA800_C__Windows _system32_drivers_pci_sys
My System SpecsSystem Spec
07 Mar 2015   #3
chris76

windows 7 64 bit
 
 

stats from the dm tool
My System SpecsSystem Spec
.

07 Mar 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by chris76 View Post
stats from the dm tool
No .dmp file present to look at the issue.

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode

Do NOT run CCleaner until further notice - it deletes the .dmp files.
My System SpecsSystem Spec
07 Mar 2015   #5
chris76

windows 7 64 bit
 
 

iv ran the verifier and it kept crashing before windows had a chance to load so i manged to use system restore to get it working again.

hopefully iv done it right this time iv ran the dm tool and results should be attached

thank you
My System SpecsSystem Spec
07 Mar 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800f9be970, fffff80000b9c3d8, fffffa80125e0820}

Probably caused by : HDAudBus.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa80125e0820
Irp is active with 9 stacks 7 is current (= 0xfffffa80125e0aa0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 fffffa800f9be970 00000000 fffff88004d69510-fffffa800f9c4d00    
	       \Driver\HDAudBus	portcls!PowerIrpCompletionRoutine
			Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0  1 fffffa800f9c4bb0 00000000 00000000-00000000    pending
	       \Driver\HdAudAddService
			Args: 00014400 00000001 00000001 00000002
 [ 16, 2]   0 e1 fffffa800da51e30 00000000 00000000-00000000    pending
	       \Driver\ksthunk
			Args: 00014400 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8013674a10
Ensure all available Windows updates are installed.

Code:
fffff800`00b9c508  00000000`00000011
fffff800`00b9c510  fffff880`0487ae80Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 iusb3xhc+0x7ae80
fffff800`00b9c518  00000000`00000000
.
fffff880`04800000 fffff880`048c4000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Fri Jan 27 20:05:28 2012 (4F226FE0)
    CheckSum:         000C193B
    ImageSize:        000C4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the Intel USB driver from here:
https://downloadcenter.intel.com/
My System SpecsSystem Spec
08 Mar 2015   #7
chris76

windows 7 64 bit
 
 

many thanks golden

i have ran the updater,it updated 2 drivers bluetooth and wireless,it did say some componanants were not installed.

do i now run verifier again?
My System SpecsSystem Spec
08 Mar 2015   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yep.
My System SpecsSystem Spec
09 Mar 2015   #9
chris76

windows 7 64 bit
 
 

hi golden,iv ran the verifier again and it kept crashing before windows would load so i had to restore again.

iv attached the new file

ps thanks for your help with this
My System SpecsSystem Spec
11 Mar 2015   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. There aren't any new .dmp files, so I can't add much. All I can suggest is to see whether you can update the drivers for this device:

Code:
Name	Bluetooth Audio
Manufacturer	Intel Corporation
Status	OK
PNP Device ID	BTHENUM\{747413E4-F767-414F-A0C1-6CC1AA9D054C}_LOCALMFG&0000\8&3128DDFC&0&000000000000_00000002
Driver	c:\windows\system32\drivers\btmaud.sys (2.0.0.128, 50.50 KB (51,712 bytes), 30/11/2011 11:19)
Then use the system as normal. If it BSOD's again, re-run the DM Log Collector Tool and upload a fresh ZIP file.
My System SpecsSystem Spec
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