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Windows 7: BSOD after playing certain games. Not sure if overheating

07 Mar 2015   #1
flclkun

Windows 7 Ultimate x64
 
 
BSOD after playing certain games. Not sure if overheating

Certain games are causing my pc to just blue screen randomly now (skyrim, BFBC2). I've been monitoring my gpu and cpu temps with afterburner and aren't noticing anything out of the ordinary. Ive included and attached some event logs/dump files. Im thinking it might be my PSU. I do keep my pc running almost 24/7.

Here is my computer specs
NZXT Phantom White | i2500k@4.5 | EVGA 3G GTX660 Ti SC FTW+ | 16 Gig Corsair Vengence LP | Asus P8Z68-V Pro | Corsair H100 | NZXT 750W PSU


any help would be great.

http://speccy.piriform.com/results/6...wRRXsI77wt4G0W

Event 41, Kernal power
EventData

BugcheckCode 10
BugcheckParameter1 0x40
BugcheckParameter2 0x2
BugcheckParameter3 0x1
BugcheckParameter4 0xfffff800030df018
SleepInProgress false
PowerButtonTimestamp 0


- EventData

ThermalZoneDeviceInstanceLength 21
ThermalZoneDeviceInstance ACPI\ThermalZone\TZ00
AffinityCount 1
_PSV 0
_TC1 0
_TC2 0
_TSP 0
_AC0 353
_AC1 328
_AC2 273
_AC3 273
_AC4 273
_AC5 0
_AC6 0
_AC7 0
_AC8 0
_AC9 0
_CRT 372
_HOT 0
_PSL 0000000000000000


EventData

ThermalZoneDeviceInstanceLength 21
ThermalZoneDeviceInstance ACPI\ThermalZone\TZ01
AffinityCount 1
_PSV 372
_TC1 1
_TC2 5
_TSP 1000
_AC0 0
_AC1 0
_AC2 0
_AC3 0
_AC4 0
_AC5 0
_AC6 0
_AC7 0
_AC8 0
_AC9 0
_CRT 372
_HOT 0
_PSL 0F00000000000000


My System SpecsSystem Spec
.
07 Mar 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A stray crash dump is not enough. Post it following the Blue Screen of Death (BSOD) Posting Instructions . Attach the data with your reply post.

Also as you have doubt about overheating, report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
My System SpecsSystem Spec
07 Mar 2015   #3
RolandJS

Windows 7 Professional 64-bit
 
 

In UEFI, or BIOS, maybe consider setting the computer fans to run full-speed always.
My System SpecsSystem Spec
.

07 Mar 2015   #4
flclkun

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
A stray crash dump is not enough. Post it following the Blue Screen of Death (BSOD) Posting Instructions . Attach the data with your reply post.

Also as you have doubt about overheating, report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .


I've updated the OP with the zip file and here is a published shot from speccy

http://speccy.piriform.com/results/1...TtDx1iLuo6T5MQ
My System SpecsSystem Spec
08 Mar 2015   #5
flclkun

Windows 7 Ultimate x64
 
 

Any ideas?
My System SpecsSystem Spec
08 Mar 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are supposed to attach the data with your reply post. An editing to the original post dose not notify anything ...

The crash dumps are not very specific about anything.
Code:
BugCheck A, {40, 2, 1, fffff800030df018}

Probably caused by : Wdf01000.sys ( Wdf01000!FxUsbPipeContinuousReader::_FxUsbPipeRequestComplete+20e )

Followup: MachineOwner
---------
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
09 Mar 2015   #7
flclkun

Windows 7 Ultimate x64
 
 

Memtest yielded no errors but after using verifier i was getting immediate BSOD at start up. here is a collection of dump files. I've also ran DM collector and attached the results from that as well just in case any new information would be added.
My System SpecsSystem Spec
09 Mar 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Two crash dumps ... two different things.

VMware USB monitor
Code:
BugCheck A, {fffff98001526fb0, 2, 1, fffff80003157838}

*** WARNING: Unable to verify timestamp for hcmon.sys
*** ERROR: Module load completed but symbols could not be loaded for hcmon.sys
Probably caused by : hcmon.sys ( hcmon+64fd )

Followup: MachineOwner
---------
Razer Overlay Support Driver
Code:
BugCheck C4, {f6, 58, fffffa8018410a90, fffff8800b92e430}

*** WARNING: Unable to verify timestamp for rzpmgrk.sys
*** ERROR: Module load completed but symbols could not be loaded for rzpmgrk.sys
Probably caused by : rzpmgrk.sys ( rzpmgrk+1430 )

Followup: MachineOwner
---------
None of them are having an old/backdated driver.

At this point it appears to be a hardware issue, because it is not usual that the crashers are so versatile. And some parts of the hardware (like motherboard) cannot be tested.

Do a clean reinstall. It will nullify (apparently) the possibility of a driver related BSODs .... and see how it goes.

I am not saying to go for a clean reinstall as a possible fix. It is needed for the troubleshooting IMHO.
My System SpecsSystem Spec
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 BSOD after playing certain games. Not sure if overheating




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