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Windows 7: BSOD caused by atikmdag.sys

07 Mar 2015   #11
slapshot13

Windows 7 64-bit
 
 

After uninstalling I checked device manager and it had a yellow flag on my AMD Radeon xxxx. I checked it and it said restart to complete changes or something like that so I restarted and i got the BSOD on boot as usual.

I'm running that DM log tool again in safe mode. Let me know what I should do after.

Thanks for your help.


My System SpecsSystem Spec
.
07 Mar 2015   #12
slapshot13

Windows 7 64-bit
 
 

Files attached
My System SpecsSystem Spec
07 Mar 2015   #13
slapshot13

Windows 7 64-bit
 
 

Should I run the Driver Verifier in safe mode? I assume it should be run in a normal state? If so, I would have to do that fix I mentioned earlier. Should I do it?
My System SpecsSystem Spec
.

07 Mar 2015   #14
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800844b759, fffff8800932aa10, 0}

Probably caused by : atikmdag.sys ( atikmdag+27759 )

Followup: MachineOwner
---------

6: kd> lmvm atikmdag
start             end                 module name
fffff880`08424000 fffff880`08ec2000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Jan 20 19:38:29 2012 (4F192F0D)
    CheckSum:         00A46FD6
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That driver is quite old. Check the Toshiba website to see if there is a more recent OEM driver:
Drivers & Software Support | Toshiba
My System SpecsSystem Spec
07 Mar 2015   #15
slapshot13

Windows 7 64-bit
 
 

Updating it just brings back the BSOD. I'll do it anyways though since I'm currently in a BSOD-on-boot state right now.
My System SpecsSystem Spec
08 Mar 2015   #16
slapshot13

Windows 7 64-bit
 
 

It doesn't let me install the drivers from the Toshiba site. I get this error: "Failed to load detection drivers"
My System SpecsSystem Spec
08 Mar 2015   #17
slapshot13

Windows 7 64-bit
 
 

Scratch that. I restarted and it booted with the same resolution issues, but in the taskbar I got the notification that the driver was installing. Once it was done installing I rebooted again and got the BSODs.

I ran the DM log again in safe mode. Attached.
My System SpecsSystem Spec
08 Mar 2015   #18
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800844b759, fffff8800932aa10, 0}

Probably caused by : atikmdag.sys ( atikmdag+27759 )

Followup: MachineOwner
---------

6: kd> lmvm atikmdag
start             end                 module name
fffff880`08424000 fffff880`08ec2000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Jan 20 19:38:29 2012 (4F192F0D)
    CheckSum:         00A46FD6
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Same date - no new driver installed. Is there, or is there not, an updated driver available on the Toshiba site? Yes or no?
My System SpecsSystem Spec
08 Mar 2015   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
---------------
Display Devices
---------------
          Card name: 
       Manufacturer: 
          Chip type: 
           DAC type: 
         Device Key: Enum\
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a
       Current Mode: 1024 x 768 (32 bit) (1Hz)
No driver installed, it is just the port emaluated graphics.

Try to install AMD Catalyst 14.4 WHQL (14.100.0.0 April 17) ...... does it do the same thing? Let us know.
My System SpecsSystem Spec
08 Mar 2015   #20
slapshot13

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800844b759, fffff8800932aa10, 0}

Probably caused by : atikmdag.sys ( atikmdag+27759 )

Followup: MachineOwner
---------

6: kd> lmvm atikmdag
start             end                 module name
fffff880`08424000 fffff880`08ec2000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Jan 20 19:38:29 2012 (4F192F0D)
    CheckSum:         00A46FD6
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Same date - no new driver installed. Is there, or is there not, an updated driver available on the Toshiba site? Yes or no?
The date on the "AMD Display Driver" from Toshiba's site is 7/12/2012
My System SpecsSystem Spec
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 BSOD caused by atikmdag.sys




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