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Windows 7: BSOD caused by atikmdag.sys

07 Mar 2015   #1
slapshot13

Windows 7 64-bit
 
 
BSOD caused by atikmdag.sys

BSOD debug files attached.

Thanks


My System SpecsSystem Spec
.
07 Mar 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800764a759, fffff8800fda1a10, 0}

Probably caused by : atikmdag.sys ( atikmdag+27759 )

Followup: MachineOwner
---------

6: kd> lmvm atikmdag
start             end                 module name
fffff880`07623000 fffff880`080c1000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Jan 20 19:38:29 2012 (4F192F0D)
    CheckSum:         00A46FD6
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
See if a more updated video driver is available. If so, install it.
My System SpecsSystem Spec
07 Mar 2015   #3
slapshot13

Windows 7 64-bit
 
 

Every time I update the video driver it just starts the BSODs again.
My System SpecsSystem Spec
.

07 Mar 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
07 Mar 2015   #5
slapshot13

Windows 7 64-bit
 
 

Isn't that what I just ran? Do I run it again?
My System SpecsSystem Spec
07 Mar 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by slapshot13 View Post
Isn't that what I just ran? Do I run it again?
Since you say you updated the video driver, and still get a BSOD, a new .dmp file has been generated. I need to see that.

So, everytime you get a new BSOD, you MUST re-run the DM Log Collector Tool and upload the new ZIP file.
My System SpecsSystem Spec
07 Mar 2015   #7
slapshot13

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Quote   Quote: Originally Posted by slapshot13 View Post
Isn't that what I just ran? Do I run it again?
Everytime you get a new BSOD, you MUST re-run the DM Log Collector Tool and upload the new ZIP file.
Sorry just to clarify, this is an issue I've been having for about a month now. I just started trying to fix it again today.

I have already tried many things to fix the problem. If I was to update the drivers, I wouldn't be able to boot, I'd just run into that atikmdag.sys BSOD. Right now I'm able to use the laptop because I did a fix I found via google. Essentially, I'm just replacing atikmdag.sys with the updated/newer file (just the one file, not the whole driver) but I'm not able to use any video features (my resolution is extremely poor, I can't duplicate displays, I can't adjust brightness, etc.)

I didn't actually run into a BSOD again, but I know I will because it's been happening over the course of a month and I just tried updating again before I posted this thread and the same thing happened.
My System SpecsSystem Spec
07 Mar 2015   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by slapshot13 View Post
Essentially, I'm just replacing atikmdag.sys with the updated/newer file (just the one file, not the whole driver) but I'm not able to use any video features (my resolution is extremely poor, I can't duplicate displays, I can't adjust brightness, etc.)
You can't just replace one component of the video driver - that will lead to problems as you have seen.

Create a Restore Point, then fully uninstall the video driver. Now run Windows Update and install the driver offered. Now do this:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
07 Mar 2015   #9
slapshot13

Windows 7 64-bit
 
 

I uninstalled the driver but Windows Update isn't throwing any driver updates at me.
My System SpecsSystem Spec
07 Mar 2015   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Run the Driver Verifier step.
My System SpecsSystem Spec
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 BSOD caused by atikmdag.sys




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