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#1
BSOD's almost every time I shut down my computer
I've attached the requested file.
I also have a file from Windows that may be of use, but it is an xml file. Probably it has the same info as the file you had me generate. I guess I can zip it and attach it if you want. Let me know. It is called: WER-44163-0.sysdata.xml
This problem has been happening for over a month:
-the BSOD only occurs when I choose to shut down the computer (START/Shut down)
-about 1 second after I click on "Shut down" the monitor image becomes distorted, goes black, then I see one of two things:
1. BSOD screen (i have no photo and have not written down any of the info)
2. Monitors go black (i have triple screens) but computer does not turn off (i have to hold the power button on the front for a few seconds to turn off the computer)
I have gone in and installed any Windows Updates that I thought were relevant.
I have used CCleaner to clean my registry a few times.
I have reinstalled Chrome and Silverlight...as I suspected they were related.
I do not turn on System Restore and have no restore point.
My last clean install of the OS was July 2014.
I uninstalled some programs that were installed around the time this began, (TeamSpeak3-Client-win64-3.0.16 installed late January, OBS_0_64b_Installer installed mid-Feb) but looking at system events I believe it started inbetween these two installs. I have no idea what might have been installed that could have caused it.
I have run Malwarebytes more than once. No problems found.
I have had a couple of other crashes while watching a movie online. That's why I reinstalled Chrome and Silverlight as stated above. (Criterion Collection database via my university employer) Only 3 or 4 crashes out of 100 movies, so I don't think there is a connection.
I am typically watching a movie using this system, a YouTube video, or streaming news...prior to shutdown.
The BSOD will happen whether i'm in triple screen or single monitor mode.
I have not installed any new hardware or hardware drivers since the reinstall of the OS in July 2014.
Thank you very much for your help. :)
Last edited by Jeff1961; 08 Mar 2015 at 14:16.