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Windows 7: BSOD's almost every time I shut down my computer

08 Mar 2015   #1
Jeff1961

Windows 7 Professional x64
 
 
BSOD's almost every time I shut down my computer

I've attached the requested file.
I also have a file from Windows that may be of use, but it is an xml file. Probably it has the same info as the file you had me generate. I guess I can zip it and attach it if you want. Let me know. It is called: WER-44163-0.sysdata.xml

This problem has been happening for over a month:
-the BSOD only occurs when I choose to shut down the computer (START/Shut down)
-about 1 second after I click on "Shut down" the monitor image becomes distorted, goes black, then I see one of two things:
1. BSOD screen (i have no photo and have not written down any of the info)
2. Monitors go black (i have triple screens) but computer does not turn off (i have to hold the power button on the front for a few seconds to turn off the computer)
I have gone in and installed any Windows Updates that I thought were relevant.
I have used CCleaner to clean my registry a few times.
I have reinstalled Chrome and Silverlight...as I suspected they were related.
I do not turn on System Restore and have no restore point.
My last clean install of the OS was July 2014.
I uninstalled some programs that were installed around the time this began, (TeamSpeak3-Client-win64-3.0.16 installed late January, OBS_0_64b_Installer installed mid-Feb) but looking at system events I believe it started inbetween these two installs. I have no idea what might have been installed that could have caused it.
I have run Malwarebytes more than once. No problems found.

I have had a couple of other crashes while watching a movie online. That's why I reinstalled Chrome and Silverlight as stated above. (Criterion Collection database via my university employer) Only 3 or 4 crashes out of 100 movies, so I don't think there is a connection.
I am typically watching a movie using this system, a YouTube video, or streaming news...prior to shutdown.
The BSOD will happen whether i'm in triple screen or single monitor mode.
I have not installed any new hardware or hardware drivers since the reinstall of the OS in July 2014.


Thank you very much for your help.


My System SpecsSystem Spec
.
08 Mar 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`0315a1d8  00000000`00a41000
fffff880`0315a1e0  fffff880`0315a1f0
fffff880`0315a1e8  fffff880`0104b700*** WARNING: Unable to verify timestamp for amd_sata.sys
*** ERROR: Module load completed but symbols could not be loaded for amd_sata.sys
 amd_sata+0x8700
fffff880`0315a1f0  00000000`00006012
fffff880`0315a1f8  00000000`00000000
There seems to be an issue with the AMD Sata AHCI controller driver. Check for updates here:
Support & Drivers

Code:
start             end                 module name
fffff880`0449d000 fffff880`04513000   atikmpag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Sep 28 10:42:52 2012 (5064F994)
    CheckSum:         00071DC9
    ImageSize:        00076000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Quote   Quote: Originally Posted by Jeff1961 View Post
I have not installed any new hardware or hardware drivers since the reinstall of the OS in July 2014.
You should check for and install updated drivers for your devices.

Stop using CCleaner until the BSOD has been solved.
My System SpecsSystem Spec
08 Mar 2015   #3
Jeff1961

Windows 7 Professional x64
 
 

Thanks for your help.
The reason I am using old gpu drivers is because every time I installed the new ones my game frame rate went from 80fps to 30fps. They were unusable.

However, I have downloaded the latest and will try them and see if I have the same fps problem.

Every time i've reinstalled the os I have checked for the most current drivers for my motherboard.
There should be no changes there.
My System SpecsSystem Spec
.

08 Mar 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. Once device drivers are up-to-date, run Driver Verifier.

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
08 Mar 2015   #5
Jeff1961

Windows 7 Professional x64
 
 

Okay...btw...I just went to shut down and got a photo of the bsod. Here it is in case it helps:
My System SpecsSystem Spec
08 Mar 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. Still seems related to video:
Driver Reference Table

Ensure Windows is fully updatedd - may or may not help the issue.
My System SpecsSystem Spec
11 Mar 2015   #7
Jeff1961

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Golden View Post
OK. Still seems related to video:
Driver Reference Table

Ensure Windows is fully updatedd - may or may not help the issue.
Thanks so much Golden.
I've not had any BSOD's since updating my GPU driver to the latest one for it.
After installing it and seeing that there were no adverse effects to my fps...I decided to not do anything else but this. I wanted to wait and see if it was enough. And it was. Thanks again.
My System SpecsSystem Spec
11 Mar 2015   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
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 BSOD's almost every time I shut down my computer




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