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Windows 7: BSOD streaming flash in Firefox, Bug Check 0x1(APC_INDEX_MISMATCH)

08 Mar 2015   #1
fishintheocean

Windows 7 Ultimate x64
 
 
BSOD streaming flash in Firefox, Bug Check 0x1(APC_INDEX_MISMATCH)

Today I got BSOD, no minidump was generated from memory dump file. Two entries in the event log:
(1) The computer has rebooted from a bugcheck. The bugcheck was: 0x00000001 (0x0000000076f0138a, 0x0000000000000000, 0x000000000000ffff, 0xfffff880092bfb60). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .
(2) Unable to produce a minidump file from the full dump file.

log file uploaded, but it might not have the dump info in it. Thanks for looking into it!


My System SpecsSystem Spec
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08 Mar 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Lets check why you aren't getting the .dmp files needed to look into the issue.

Download and run the attached .bat file from your desktop. It will write a file called dump.txt to your \Temp folder. Upload that file in your next reply.
My System SpecsSystem Spec
08 Mar 2015   #3
fishintheocean

Windows 7 Ultimate x64
 
 

Thanks for the quick reply, I ran the batch file, and here is the output.
My System SpecsSystem Spec
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08 Mar 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please check to see that you have small memory dumps enabled - see OPTION 6 here:

Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
09 Mar 2015   #5
fishintheocean

Windows 7 Ultimate x64
 
 

Ok, I see why I didn't get the minidump, I have 16GB memory, but configured with 8GB page file size. I will make the change so I can get the minidump next time BSOD. Since this is just the second time BSOD in 2 weeks, I will close this thread for now, and open new one if it BSOD again.

Thanks a lot Golden for all the help and effort, really appreciate it!
My System SpecsSystem Spec
10 Mar 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

If you like, we can force the BSOD.

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
11 Mar 2015   #7
fishintheocean

Windows 7 Ultimate x64
 
 

Ok, I enabled driver verifier, and left the computer running over night, after the latest BSOD, I got the minidump, attached is the new dump file. Thanks!
My System SpecsSystem Spec
12 Mar 2015   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Unfortunately, the .dmp file is corrupted and cannot be read - please re-run Driver Verifier and lets see if we can get a readable .dmp file.
My System SpecsSystem Spec
12 Mar 2015   #9
fishintheocean

Windows 7 Ultimate x64
 
 

Here is the latest dump file. Hope there is something you can look into it this time

Thanks a lot!
My System SpecsSystem Spec
21 Mar 2015   #10
fishintheocean

Windows 7 Ultimate x64
 
 
Bsod memory_management

PC crashed with MEMORY_MANAGEMENT error while have IE opened. Attached is the file for analysis. Thanks a lot for your help!
My System SpecsSystem Spec
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 BSOD streaming flash in Firefox, Bug Check 0x1(APC_INDEX_MISMATCH)




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