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Windows 7: BSOD upon wake-up Cache_Manager and others

22 Mar 2015   #11
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

When was your most recent Blue screen? As of 03/06 of this year you had a bluescreen due to AVG drivers (apparently). According to your logs your most recent BSOD was 03/08.

Did you make sure you full uninstalled AVG or was AVG still on your PC at this point?


My System SpecsSystem Spec
.
22 Mar 2015   #12
GinW

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

AVG is completely gone. The last BS was 3/21/15.
My System SpecsSystem Spec
22 Mar 2015   #13
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Upload a new dump file. The last dump was made on the 8th of this month.

I'll need the new dump to find out why you're still getting them.
My System SpecsSystem Spec
.

22 Mar 2015   #14
GinW

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Maybe not. Guess it was still there. It was installed on 3/10. Just re-ran the uninstaller. Where do I find if it's leaving anything behind? Here's just the last dump file.
My System SpecsSystem Spec
22 Mar 2015   #15
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

This one referenced Windows Defender/MSE so Im going to assume this is either a virus or failing hard drive. MSE/Windows defender don't typically cause BSOD's under normal circumstances.

Follow the link below to do a full scan of your computer.

How to easily clean an infected computer (Malware Removal Guide)

If you run all of these programs and come up malware/virus free, I would say we need to start looking at a failing hard drive (Also, could be cables, so check cable connections and make sure they are firmly secured to the hard drive)

Run a Hard drive test
SeaTools for Windows | Seagate

Also test Memory with Memtest86

Let it run for 8 passes or if it encounters any errors (whichever is first). If you get an error, your Memory or the Dimm slot itself has gone bad.

RAM - Test with Memtest86+
My System SpecsSystem Spec
22 Mar 2015   #16
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

If you are unsure if AVG is completely removed, it may be worth installing it again then removing it with Revo uninstaller.

Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller, Portable Uninstaller

There are other ways but this is the easiest.
My System SpecsSystem Spec
22 Mar 2015   #17
GinW

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Both Malware programs found adware and tracking cookies which I deleted. I already ran the Seagate Tools in quick scan with no errors and ran Memtest multiple times with no errors. Along with scandsk, checkdsk.
Does the last dump still show AVG is in there?
The computer operates without any issues on boot up and while running. It's just when it's been idle or asleep for a extended period that the Blue screens occur randomly upon wake-up by moving the mouse.
My System SpecsSystem Spec
22 Mar 2015   #18
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by GinW View Post
Both Malware programs found adware and tracking cookies which I deleted. I already ran the Seagate Tools in quick scan with no errors and ran Memtest multiple times with no errors. Along with scandsk, checkdsk.
Does the last dump still show AVG is in there?
The computer operates without any issues on boot up and while running. It's just when it's been idle or asleep for a extended period that the Blue screens occur randomly upon wake-up by moving the mouse.
This dump referenced a process from Windows Defender (MSE) but that is not typically something that causes BSOD's so it has to be something affecting it. I will ask some of the other guys to jump over here and see if they can find something else.

In the meantime, upload the full DM log collector again from the link below
Blue Screen of Death (BSOD) Posting Instructions

This will give us an updated look at your system.
My System SpecsSystem Spec
22 Mar 2015   #19
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Also, make sure you run full tests of hard drive and ram.

At least 8 passes for Memtest. The longer the better
My System SpecsSystem Spec
22 Mar 2015   #20
GinW

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

OK, I run all the other tests overnight and in the morning and send a complete file then.
Thank you
My System SpecsSystem Spec
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 BSOD upon wake-up Cache_Manager and others




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