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Windows 7: Bsod during gaming

10 Mar 2015   #1
Ascendents

Windows 7 Pro SP1 x64
 
 
Bsod during gaming

Hey everyone, I've been running some games on steam I Haven't had any issues before until Today. For whatever reason I Got Blue screened I have all the Drivers up to date EXCEPT the Video card but Every version I've tried besides 13.9 Is unstable for me.


My System SpecsSystem Spec
.
10 Mar 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello Ascendents, I'll try to help you. Your files you uploaded had no dump files in them, which is what we use to determine the problem. Please make sure your computer is configured for Small Memory Dump files (Dump Files - Configure Windows to Create on BSOD)

With Steam you can check the integrity of your game files. Please try to do that. If the problem is one game, sometimes it is the game is poorly coded.
My System SpecsSystem Spec
10 Mar 2015   #3
Ascendents

Windows 7 Pro SP1 x64
 
 

I have Kernal Memory dump selected and It was During SWTOR The game has it's fair share of bugs, but this game is huge so i doubt it's the games code.
My System SpecsSystem Spec
.

10 Mar 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Change it to small memory dumps, please.
My System SpecsSystem Spec
10 Mar 2015   #5
Ascendents

Windows 7 Pro SP1 x64
 
 

It is changed, Will report back if it happens again.
My System SpecsSystem Spec
11 Mar 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

OK, just let me know
My System SpecsSystem Spec
09 Apr 2015   #7
Ascendents

Windows 7 Pro SP1 x64
 
 

So i had another blue screen, this time I was on the desktop downloading a game and Watching a Few youtube videos. I'm not really sure what the problem is but hopefully the zipped files can help.
My System SpecsSystem Spec
09 Apr 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Here is what your dump file says

Code:
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa800fdc6028, be000000, 100110a}
Probably caused by : GenuineIntel
Followup: MachineOwner
Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800fdc6028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
What that is saying is that you have a piece of hardware that is failing or has failed. Or you have a driver that is very bad which is causing a piece of hardware to act as though it is failing. It gives no information on which piece of hardware it is. I looked further and this is what happened during the crash. Some of these are just victims of the crash, but hopefully one is the cause of the crash.

Code:
fffff800`00b99a70  fffffa80`100593c0
fffff800`00b99a78  fffff880`04a9ee8f*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x43e8f
That is your graphics driver for the graphics card, and this is the driver you are using.

Code:
 atikmpag
start             end                 module name
fffff880`04a5b000 fffff880`04af9000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Aug 30 17:32:32 2013 (52211D80)
    CheckSum:         0009C9D2
    ImageSize:        0009E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
As you can see from the date, it is in need of updating. I am going to give you some suggestions that will give you a clean install and you will install nothing you do not need or use. All you need is the graphics driver. You do not need CCC, 3D drivers and please do not install the audio and HDMI drivers. You already have them in your Motherboard drivers and they can conflict.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from Latest AMD Catalyst Video Driver for Windows 7 . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

also listed was

Code:
fffff800`00b989d8  fffff880`04b198c2*** WARNING: Unable to verify timestamp for e1d62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1d62x64.sys
e1d62x64+0x208c2
That is your Intel Gigabit driver.

Code:
ffff800`00b97448  fffff880`0515caccUnable to load image igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x150acc
This one confuses me. It is your internal graphics driver and should not be there unless you have installed some program such as LucidLogix to help with video rendering and such as that. It also has to be enabled in BIOS. By Default, the Motherboard disables the Internal graphics any time it detects a PCIe Graphics card. Do you have any such software installed and did you enable it in BIOS?

Also listed was

Code:
fffff800`00b97148  fffff880`02c868abUnable to load image epfw.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for epfw.sys
*** ERROR: Module load completed but symbols could not be loaded for epfw.sys
 epfw+0x208ab
This is your ESET AV. At this time I am going to consider it a victim of the crash and not a cause. The reason I am doing that is because I am prejudiced. I have the same AV you have and it has never caused a problem.

Please go to your Motherboard's web site and update all of your drivers, particularly any that were mentioned. Make sure this is your board, and these should be the latest drivers. Please update all of them except the Gigabyte utilities. GIGABYTE - Motherboard - Socket 1150 - GA-Z87X-D3H (rev. 1.x)

Please uninstall all of any Gigabyte utilities you have installed. The are know BSOD causers.

If you are overclocking anything, please set everything back to default values. I am obviously not against overclocking. But, when you are unstable, an overclock just confuses the problem and will most likely make it worse.

Anything I have asked or requested, please feel free to ask any questions you may have. If you do not understand something or any instructions I have given you, please feel free to ask. I do not mind explaining anything.
My System SpecsSystem Spec
09 Apr 2015   #9
Ascendents

Windows 7 Pro SP1 x64
 
 

Regarding the Internal Graphics Driver, I have my Radeon 7850 connected to my Monitor using HDMI and I'm using the On board graphics on my TV using HDMI. That's why it's popping up as for the bios, I don't recall enabling it manually.
My System SpecsSystem Spec
09 Apr 2015   #10
Ascendents

Windows 7 Pro SP1 x64
 
 

I did a Clean install of my Graphics card driver installed only the Display driver the essential one and the Control center, I also updated my Intel HD Graphics driver for my TV.
My System SpecsSystem Spec
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