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Windows 7: BSOD while system idling, error 0x0000001e

11 Mar 2015   #1
mamajoe87

Windows 7 Professional x64
 
 
BSOD while system idling, error 0x0000001e

Hey guys,

So I have had this code appear both while the system was idling and while gaming (which told me it was a background process possibly). I ran driver verifier to recreate the BSOD and was successful. I ran "whocrashed" and it indicated the probably cause was unknown. I've ran the process twice (the verfier resulting in BSOD, and running whocrashed). I get the same code and unknown statues. I could not attach the zip folder for the uploader would reset everytime around 30%. I have included a clean mediafire link with the zip folder. I would appreciate any feedback, thank you in advance.

MEMORY DUMP download: http://www.**************/download/3...btr/MEMORY.zip

Synopsis:
On Wed 3/11/2015 7:52:41 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown (0x00000000)
Bugcheck code: 0x1E (0xFFFFFFFF80000003, 0xFFFFF800030D14D8, 0x2, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error.
Google query: KMODE_EXCEPTION_NOT_HANDLED


My System SpecsSystem Spec
.
11 Mar 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Did you miss the instructions at the top of the page for getting help with BSOD's?

Try again - read carefully:

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
11 Mar 2015   #3
mamajoe87

Windows 7 Professional x64
 
 

I do apologize, attached is the appropriate file.
My System SpecsSystem Spec
.

11 Mar 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please run it again as Administrator and wait for it to finish working....it is missing several critical files need to examine the problem.
My System SpecsSystem Spec
11 Mar 2015   #5
mamajoe87

Windows 7 Professional x64
 
 

Thanks for the advice! Here is the zip while ran as Administrator and fully completed.
My System SpecsSystem Spec
12 Mar 2015   #6
mamajoe87

Windows 7 Professional x64
 
 
BSOD Bugcheck code: 0xC9

Hey Everyone,

I recently identified a driver that was bad on a previous BSOD, but this one just occured and is a different code. Attached is my zip with the info, feedback is greatly appreciated. Thank you in advance
My System SpecsSystem Spec
13 Mar 2015   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23b, fffff88005b53710, fffff980150e6dc0, 0}

Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

Followup: MachineOwner
---------

Please check the following:

1. Windows is fully updated (also check the Optional Upates)
2. All USB-connected device drivers are up-to-date
3. Any BlueTooth drivers are updated
4. Chipset drivers are up-to-date (especially any 3rd party USB drivers such as USB3.0)
My System SpecsSystem Spec
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 BSOD while system idling, error 0x0000001e




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