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Windows 7: BSOD while working. VIDEO_Scheduler_INTERNAL_ERROR

12 Mar 2015   #1
7info

Windows 7 x64
 
 
BSOD while working. VIDEO_Scheduler_INTERNAL_ERROR

Hi
I have this Lenovo E531 and it crashes every once in a while. Spoke to Lenovo and every rep has a different approach to it. They did try and changed motherboard on this machine.
I am posting DM Log Collector zip file.


My System SpecsSystem Spec
.
12 Mar 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

There are only two dumps in your logs dating from last month, the first being a DEADDEAD STOP which is a manually created BSOD, I presume this came from WhoCrashed. From the earlier dump it appears that your Intel graphics driver is causing the issue.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 119, {1, 7db8e, 7df90, 7df8d}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+174ba8 )

Followup: MachineOwner

3: kd> lmvm igdkmd64
start             end                 module name
fffff880`05c8e000 fffff880`061ab740   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri Dec 06 17:50:08 2013 (52A20E50)
    CheckSum:         00525ECD
    ImageSize:        0051D740
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It could probably do with updating. Download the driver (version 9.17.10.3327 dated 3/27/2014) linked below to your desktop, create a Restore Point (Create a System Restore Point Windows 7) and then install the downloaded driver.

download
My System SpecsSystem Spec
12 Mar 2015   #3
7info

Windows 7 x64
 
 

Yes, one was created by WHoCrashed, I will try and update driver. Lenovo are thinking of replacing RAM, HDD and mboard.
One more thing, User has additional monitor attached to it (via HDMI cable) and causing . Can this be the reason?
Thanks

Quote   Quote: Originally Posted by Boozad View Post
There are only two dumps in your logs dating from last month, the first being a DEADDEAD STOP which is a manually created BSOD, I presume this came from WhoCrashed. From the earlier dump it appears that your Intel graphics driver is causing the issue.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 119, {1, 7db8e, 7df90, 7df8d}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+174ba8 )

Followup: MachineOwner

3: kd> lmvm igdkmd64
start             end                 module name
fffff880`05c8e000 fffff880`061ab740   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri Dec 06 17:50:08 2013 (52A20E50)
    CheckSum:         00525ECD
    ImageSize:        0051D740
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It could probably do with updating. Download the driver (version 9.17.10.3327 dated 3/27/2014) linked below to your desktop, create a Restore Point (Create a System Restore Point Windows 7) and then install the downloaded driver.

download
My System SpecsSystem Spec
.

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 BSOD while working. VIDEO_Scheduler_INTERNAL_ERROR




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