Issue started yesterday (3/11/15) morning. No software had been installed/updated, nor any hardware added/removed. I have ran all the normal hardware diagnostics and they have passed. It is a Dell Latitude Laptop. Dumps are attached..
Thank you in advance.
UPDATED: new DM Log attached
Last edited by ethanb; 13 Mar 2015 at 11:38. Reason: New DM Log Attached
The logs you have uploaded are missing important information we need to analyse your problem. Run the DM log collector again until it has completed and upload the unedited logs it creates.
Your Intel Graphics driver has been flagged in all four of your dumps. It could probably do with updating.
Code:fffff880`0afff038 fffff880`04c31713Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for igdkmd64.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys igdkmd64+0x1e6713 0: kd> lmvm igdkmd64 start end module name fffff880`04a4b000 fffff880`04dfe000 igdkmd64 T (no symbols) Loaded symbol image file: igdkmd64.sys Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys Image name: igdkmd64.sys Timestamp: Thu Oct 23 12:01:59 2014 (5448E027) CheckSum: 0039C82C ImageSize: 003B3000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4Check for an updated version here. Test and report back.
I updated the graphics driver. I am still bsod'ing. Any other recommendations?
Attached are the new logs.
It's still the Intel graphics driver causing the problem, looking at the dumps the driver is still dated the same.
Do you have switchable graphics on the laptop or is it just the Intel graphics?Code:3: kd> lmvm igdkmd64 start end module name fffff880`04a01000 fffff880`04db4000 igdkmd64 T (no symbols) Loaded symbol image file: igdkmd64.sys Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys Image name: igdkmd64.sys Timestamp: Thu Oct 23 12:01:59 2014 (5448E027) CheckSum: 0039C82C ImageSize: 003B3000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
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