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Windows 7: Random BSOD whether idling or under load.

12 Mar 2015   #1
ethanb

Windows 7 Pro 64-Bit SP1
 
 
Edited: Random BSOD whether idling or under load.

Issue started yesterday (3/11/15) morning. No software had been installed/updated, nor any hardware added/removed. I have ran all the normal hardware diagnostics and they have passed. It is a Dell Latitude Laptop. Dumps are attached..
Thank you in advance.
UPDATED: new DM Log attached


My System SpecsSystem Spec
.
12 Mar 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

The logs you have uploaded are missing important information we need to analyse your problem. Run the DM log collector again until it has completed and upload the unedited logs it creates.
My System SpecsSystem Spec
13 Mar 2015   #3
ethanb

Windows 7 Pro 64-Bit SP1
 
 

Updated with new logs
My System SpecsSystem Spec
.

13 Mar 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Your Intel Graphics driver has been flagged in all four of your dumps. It could probably do with updating.

Code:
fffff880`0afff038  fffff880`04c31713Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x1e6713

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`04a4b000 fffff880`04dfe000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Thu Oct 23 12:01:59 2014 (5448E027)
    CheckSum:         0039C82C
    ImageSize:        003B3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Check for an updated version here. Test and report back.
My System SpecsSystem Spec
20 Mar 2015   #5
ethanb

Windows 7 Pro 64-Bit SP1
 
 

I updated the graphics driver. I am still bsod'ing. Any other recommendations?
Attached are the new logs.
My System SpecsSystem Spec
21 Mar 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

It's still the Intel graphics driver causing the problem, looking at the dumps the driver is still dated the same.

Code:
3: kd> lmvm igdkmd64
start             end                 module name
fffff880`04a01000 fffff880`04db4000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Thu Oct 23 12:01:59 2014 (5448E027)
    CheckSum:         0039C82C
    ImageSize:        003B3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Do you have switchable graphics on the laptop or is it just the Intel graphics?
My System SpecsSystem Spec
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 Random BSOD whether idling or under load.




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