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Windows 7: Playing League of Legends BSOD computer randomly restarts

13 Mar 2015   #1
Hekate

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Playing League of Legends BSOD computer randomly restarts

I believe a mini dump occurs and it restarts my computer. Every time I play League of Legends. it has never happened before for 2 years and it just recently started to happen. I have no idea why, please help.


My System SpecsSystem Spec
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13 Mar 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, Hekate I will try to help you with this. These type of problems are often very difficult to pin down for certain. What every dump file I looked at said was
Code:
BugCheck 116, {fffffa800d163010, fffff88005e76f38, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7a3f38 )
Followup: MachineOwner
Code:
nvlddmkm
start             end                 module name
fffff880`056bf000 fffff880`060d1000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Feb 05 12:01:37 2015 (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
A code 116 is always a graphics driver/card problem. Your particular problem is a TDR failure. TDR means Time Delay and Recovery. The graphics driver crashed and did not recover within the allotted time.

I will need you to fill out your system specs in as much detail as possible. Please include your PSU and CPU cooler. Manufacturer and model so we can look up the components if necessary. This is what I usually give, but you have done a pretty good job.
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

If you do not have one, you will need a utility that will monitor your Graphics card and CPU temps. Please give me the temps you are seeing during use. Also, is this only occurring with League of Legends? If so, it could be a problem with the game coding. You are not the first person who has trouble with that game.

Please also reinstall your graphics driver using this method NVIDIA Drivers - Avoid Problems . See if it helps any.
My System SpecsSystem Spec
13 Mar 2015   #3
Hekate

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

hey thanks for the fast reply! This might be a dumb question but how do you check what your PSU and CPU cooler is?
My System SpecsSystem Spec
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13 Mar 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

If you open the side of the case, it will be on a white sticker on the side, listing the watts, Amps of the +12V and such. I didn't look close enough, I guess. If you have a Dell, you have the stock intel cooler, unless you changed it.
My System SpecsSystem Spec
13 Mar 2015   #5
Hekate

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Also in following the driver reset tutorial, on step 9 it says open the new driver. How do i do that?
My System SpecsSystem Spec
13 Mar 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You should download it first, then double click it to start the install. When you get to the part where it asks Express instll or Custom, select custom.
My System SpecsSystem Spec
13 Mar 2015   #7
Hekate

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'm at the part where i need to get to the Express Install or Custom part. I don't know where to get there
My System SpecsSystem Spec
13 Mar 2015   #8
Hekate

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Hekate View Post
I'm at the part where i need to get to the Express Install or Custom part. I don't know where to get there
I went to my Program and Features and I believe it's already downloaded because I see "NVIDIA Graphic Driver 331.82"
My System SpecsSystem Spec
13 Mar 2015   #9
Hekate

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

oh.. do I have to go to the site and download the latest update?
My System SpecsSystem Spec
13 Mar 2015   #10
Hekate

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks! OH and back to the question, yeah I didnt change it so yeah i believe it'll still be the intel cooler. I've updated my information!
My System SpecsSystem Spec
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 Playing League of Legends BSOD computer randomly restarts




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