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Windows 7: Black Screen of Death combined with desktop freezing

14 Mar 2015   #21
JoshL90

Windows 7 Professional x64
 
 

I'm currently running the driver verifier but prior to and after beginning it, I'm unable to open my Google Chrome browser. Wonder if there is a msconfig startup setting or service that is disabled. I can open internet explorer and Mozilla Firefox though


My System SpecsSystem Spec
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14 Mar 2015   #22
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Just stick to running Driver Verifier for a minimum of 24 hrs - forget about Chrome for the time being.
My System SpecsSystem Spec
14 Mar 2015   #23
JoshL90

Windows 7 Professional x64
 
 

After the 24 hours is up, which is at 1am Central time, should I run a new DM Log Collector while the Driver Verifier is still running or turn off the Driver Verifier first?
My System SpecsSystem Spec
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14 Mar 2015   #24
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by JoshL90 View Post
After the 24 hours is up, which is at 1am Central time, should I run a new DM Log Collector while the Driver Verifier is still running or turn off the Driver Verifier first?
You only need to run DM Log Collector if during the 24hrs, you get another BSOD.
My System SpecsSystem Spec
14 Mar 2015   #25
JoshL90

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Quote   Quote: Originally Posted by JoshL90 View Post
After the 24 hours is up, which is at 1am Central time, should I run a new DM Log Collector while the Driver Verifier is still running or turn off the Driver Verifier first?
You only need to run DM Log Collector if during the 24hrs, you get another BSOD.
Ok. So far I have not experienced the Black screen or desktop freeze upon startup, I want to attribute this to me adjusting which programs and services load on startup. When I did a normal startup that had 100% of programs and services loading, it would freeze and cause the black screen. Should I do that to force a BSOD while under Driver Verifier so we can see what is going on?
My System SpecsSystem Spec
14 Mar 2015   #26
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by JoshL90 View Post
When I did a normal startup that had 100% of programs and services loading, it would freeze and cause the black screen. Should I do that to force a BSOD while under Driver Verifier so we can see what is going on?
Yes. Don't forget to upload the entire ZIP file....not just drips & drabs.
My System SpecsSystem Spec
14 Mar 2015   #27
JoshL90

Windows 7 Professional x64
 
 

Will do. Standby.
My System SpecsSystem Spec
14 Mar 2015   #28
JoshL90

Windows 7 Professional x64
 
 

I attempted to manually induce a BSOD and/or screen freeze with the steps listed earlier but I was unsuccessful, as fate would have it. I conducted the dm log collector afterwards and am attaching the full ZIP file here. It looks like no dump files were created again unfortunately. Yesterday, I removed all of the Windows Updates that were installed for 2015 so I am reinstalling them again and will keep the driver verifier running in the event that I get a BSOD.
My System SpecsSystem Spec
15 Mar 2015   #29
JoshL90

Windows 7 Professional x64
 
 

Update: I have performed Windows Update without an issue. The system and startup is more sluggish than usual but I will attribute that to the Driver Verifier. It looks like the issue is not occurring anymore, at least I hope that it won't come back. Is it safe to disable Driver Verifier now?
My System SpecsSystem Spec
15 Mar 2015   #30
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes. Turn it off now. Reboot.
My System SpecsSystem Spec
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 Black Screen of Death combined with desktop freezing




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