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Windows 7: Black Screen of Death combined with desktop freezing

13 Mar 2015   #1
JoshL90

Windows 7 Professional x64
 
 
Black Screen of Death combined with desktop freezing

Let me start at the beginning of my current saga.

1. I received a blue screen of death about 4 months ago, the first time I had ever received one before. I restarted my computer and everything has been fine since then.

2. More often than not, I close my laptop at the end of the night and let it hibernate, only shutting it down every once in a while or restarting for windows update. Last night, I opened my laptop and had a few Chrome tabs open, as per usual, and everything was fine. Then for some reason everything froze. A freeze that locked everything up. I want to attribute this to windows update reminding me to restart after my previous update. I proceeded to force shut down and restart, then the black screen of death hit me. Just the mouse on the pitch black screen. Prior to the initial black screen of death, a popup occurred wanting me to end the process of "Windows Operating System" if memory serves. Since the computer is frozen, rarely can I click cancel on this. (Note: this popup will continue to happen later on)

3. I did a system restore to the first previous date at the F8 screen upon startup. It was successful but same result. I attempted further system restore points to the 3 other restore points but they all failed.

4. Several attempts to boot into Safe Mode were unsuccessful. Further attempts to boot into the regular startup resulted in being stuck at the Black Screen of Death.

5. Finally calling it quits for the night, I started back again this morning with a chkdsk from the F8 screen upon startup. It came back with the first stage reporting: "2111 large file records processed, 0 bad file records processed, 2 EA records processed, 53 reparse records processed." All other 4 stages were clear.

6. Following this, I booted into Safe mode successfully and was able to save important documents and went to msconfig. There, I did a diagnostic startup with nothing running, rebooted and the computer worked correctly. I switched over to selective startup with very little running upon startup and everything was fine. This makes me think that it is a software issue.

7. I eventually got back into my normal startup that loaded everything on startup. The result almost looked good but then it froze once more, turning into the Black Screen of Death.

I am unsure where to go from here. I will post my computer's specs below. Thank you for any and all comments and support.

HP DV8t-1100, Windows 7 Professional x64

Processor (CPU)
Type : Intel® CoreTM i7-720QM Quad Core processor
Speed : 1.6GHz with Turbo Boost up to 2.8 GHz
Cache : 6MB L3

Memory
RAM : 8GB DDR3 System Memory (2 Dimm)

Graphics Card
1GB Nvidia GeForce GT 230M


My System SpecsSystem Spec
.
13 Mar 2015   #2
JoshL90

Windows 7 Professional x64
 
 

Also, when the Black Screen of Death occurs, no keys work. Not ctrl-alt-del. Not shift 5 times. Holding the power button to shut down is the only thing to do.
My System SpecsSystem Spec
13 Mar 2015   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
.

13 Mar 2015   #4
JoshL90

Windows 7 Professional x64
 
 

I disabled everything on startup through msconfig except the basic files for operation and am slowly loading things back one by one. It looks like something that loads on startup is screwing it up. Attached is the .ZIP file
My System SpecsSystem Spec
13 Mar 2015   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No .dmp files present.

Follow this:
Dump Files - Configure Windows to Create on BSOD

Now do this:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
13 Mar 2015   #6
JoshL90

Windows 7 Professional x64
 
 

Should I do a small or kernel dump file?
My System SpecsSystem Spec
13 Mar 2015   #7
Chris2005

Windows 10 Home x64
 
 

Quote   Quote: Originally Posted by JoshL90 View Post
Should I do a small or kernel dump file?
I think Windows defaults to small dump file, so that's the one I'd choose, if it's not selected.

A Kernel Memory Dump contains all the memory in use by the kernel at the time of the crash.

A Small Memory Dump is much smaller than the other two kinds of kernel-mode crash dump files. It is exactly 64 KB in size, and requires only 64 KB of page file space on the boot drive. It includes the bug check message and parameters, as well as other bluescreen data.

A Complete Memory Dump is the largest kernel-mode dump file. This file includes all of the physical memory that is used by Windows. A complete memory dump does not, by default, include physical memory that is used by the platform firmware.

I'm not sure the pros and cons of a Complete Memory Dump in terms of debugging, I know it will produce a massive dump file though. lol
My System SpecsSystem Spec
13 Mar 2015   #8
JoshL90

Windows 7 Professional x64
 
 

My default was a kernel. I followed the dump files instructions but didn't receive a prompt to restart my computer.
My System SpecsSystem Spec
13 Mar 2015   #9
Chris2005

Windows 10 Home x64
 
 

Quote   Quote: Originally Posted by JoshL90 View Post
My default was a kernel. I followed the dump files instructions but didn't receive a prompt to restart my computer.
If no options were changed, I don't think it requires you to restart... if you changed any options but didn't get the restart prompt, I'd manually restart the computer.

Of course, in the article it says "If prompted..." so it might depend on certain things, I don't know for sure.
My System SpecsSystem Spec
13 Mar 2015   #10
JoshL90

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Chris2005 View Post
Quote   Quote: Originally Posted by JoshL90 View Post
My default was a kernel. I followed the dump files instructions but didn't receive a prompt to restart my computer.
If no options were changed, I don't think it requires you to restart... if you changed any options but didn't get the restart prompt, I'd manually restart the computer.

Of course, in the article it says "If prompted..." so it might depend on certain things, I don't know for sure.
That makes sense though not sure why there weren't any dump files included in the zip file that was created.
My System SpecsSystem Spec
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