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Windows 7: BSOD when gaming Service exception error

14 Mar 2015   #1
Seralei

Windows 7 Professional x64
 
 
BSOD when gaming Service exception error

I have been having some issues with my computer for a while now and finally decided I would ask around for help.
I did a clean install of my windows 7 believing that would help, but it didn't unfortunately.

Some games that it has happened with:
Dying Light
Evolve
Red Faction

I can play other games just fine, Middle Earth Shadow of Mordor, Starcraft 2, 7 Days to die and many others so I'm not sure what it could be. The BSOD doesn't ALWAYS happen, Dying Light I'm actually not sure it is a BSOD. My screen freezes up completely, there are little rectangles all over the screen, and I can hear the game playing in the background but I can't do anything. The audio just continues. Example being if a zombie is breathing heavily, you will hear it like as if you are still there but nothing else changes.

It has also happened when updated my drivers AND when I did a "sfc.exe /scannow". I downloaded the AMD Catalyst and when it got to my display drivers, it started flickering like normal then went to BSOD. I've had my PC since last July/August and these issues only started happening about 2 months ago. I've been starting to think it could possibly be a hardware related issue at this point.
The only modification I have made in the last 2 months was changing my CPU vent/fan. I changed the stock one that came with my processor and got a bigger one (my computer would get pretty warm).

I would upload information on the BSOD, but I don't have anything about them sorry.


My System SpecsSystem Spec
.
14 Mar 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
14 Mar 2015   #3
Seralei

Windows 7 Professional x64
 
 

Ok will do. I was just about to head to bed. I'll leave it running during that time.
Should I play games during that period? Or will it still test the drivers properly?

Thanks for the reply!
My System SpecsSystem Spec
.

14 Mar 2015   #4
Seralei

Windows 7 Professional x64
 
 

Almost as soon as it got to the desktop, my screen went all crazy and it's frozen. No BSOD appeared. I'm going to upload a picture from my phone.
I'm hard resetting and will disable driver verifier in safe mode.
Is there a file or something I can provide you?
My System SpecsSystem Spec
14 Mar 2015   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Check for a .dmp file in C:\Windows\Minidump
My System SpecsSystem Spec
14 Mar 2015   #6
Seralei

Windows 7 Professional x64
 
 

Unfortunately it did not create a dump.
This is a dump that happened prior to it though. It was what brought me here in the first place.
I don't know if it is related, but I have had a few CTD when I play Evolve. Just throwing information out there in case it helps narrow things down.

I would upload more, but I clean installed windows so I can't give you any others.

Hopefully this helps. Let me know if there is anything else you need. Thanks
My System SpecsSystem Spec
14 Mar 2015   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

I looked at that earlier, but it wasn't giving much away.

The only thing I can suggest at this stage is:

1. Uninstall this:

Code:
Advanced SystemCare 8	"c:\program files (x86)\iobit\advanced systemcare 8\asctray.exe" /auto	Lightning-PC\Lightning	HKU\S-1-5-21-3999050946-3521727815-1076858295-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
2. Ensure the video driver is updated.
My System SpecsSystem Spec
14 Mar 2015   #8
Seralei

Windows 7 Professional x64
 
 

Ok, the program is uninstalled and I did a clean install of my video drivers.
I'm reinstalling Dying Light, and I'll see if I can get it to blue screen. I one time played it in window mode just to see and rather than freeze, it BSOD on me.
Thanks for your help Golden.
My System SpecsSystem Spec
14 Mar 2015   #9
Seralei

Windows 7 Professional x64
 
 

Ok so it just BSOD on me again. I was just surfing the web and waiting for the game to download.
Here is the dump it gave.
My System SpecsSystem Spec
14 Mar 2015   #10
Seralei

Windows 7 Professional x64
 
 

I don't know what's going on now, but it's happening way more frequently now.
I'm uploading two dump files that BSOD within about 5 minuets of each other.

One happened while I was doing a windows update, and the other happened while I was getting the first dump file.
I don't know if they will help anymore than the first one I uploaded, but I figured I would get them up just in case.
My System SpecsSystem Spec
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 BSOD when gaming Service exception error




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