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Windows 7: BSOD after windows update 0x0000009f

14 Mar 2015   #1
ingeniousdispla

windows 7 pro
 
 
BSOD after windows update 0x0000009f

seems to shut down every night, might be after windows update


My System SpecsSystem Spec
.
14 Mar 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome.

The driver seems to be pretty outdated: Driver Reference Table

Check for an update Realtek NIC

Sometimes drivers remain and do not get completely uninstalled.

 Driver Removal Process:

  • Download Driver Sweeper to the desired location.
  • Extract the files from the zip.
  • Uninstall the driver Program & Features - Control Panel.
  • Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.
Link to full tutorial: Drivers - Clean Left over Files after Uninstalling

Code:
Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSRA\Downloads\Compressed\INGENIUS-WORKSH-14_03_2015_151940_51\031415-27768-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`8353ead4?

************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18741.x86fre.win7sp1_gdr.150202-1526
Machine Name:
Kernel base = 0x83416000 PsLoadedModuleList = 0x835605b0
Debug session time: Fri Mar 13 04:25:47.547 2015 (UTC + 6:00)
System Uptime: 0 days 8:20:22.326
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 8648fb58, 8353eae0, 89f5bba8}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 8648fb58, Physical Device Object of the stack
Arg3: 8353eae0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: 89f5bba8, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce788e5

MODULE_NAME: pci

FAULTING_MODULE: 8b661000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
8353ea94 834dd4b7 0000009f 00000003 8648fb58 nt!KeBugCheckEx+0x1e
8353eb00 834dd530 8353eba0 00000000 8354b380 nt!PopCheckIrpWatchdog+0x1f5
8353eb38 8348f5f9 835597c0 00000000 7cedf7c1 nt!PopCheckForIdleness+0x73
8353eb7c 8348f59d 83541d20 8353eca8 00000002 nt!KiProcessTimerDpcTable+0x50
8353ec68 8348f45a 83541d20 8353eca8 00000000 nt!KiProcessExpiredTimerList+0x101
8353ecdc 8348d5ce 001d5d8f 85d08978 8354b380 nt!KiTimerExpiration+0x25c
8353ed20 8348d3f8 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
8353ed24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

IMAGE_VERSION:  6.1.7601.17514

FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_Rt86win7_IMAGE_pci.sys

BUCKET_ID:  0x9F_3_POWER_DOWN_Rt86win7_IMAGE_pci.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x9f_3_power_down_rt86win7_image_pci.sys

FAILURE_ID_HASH:  {f46c74af-9c75-c042-2a89-154010da6b41}

Followup: MachineOwner
---------

0: kd> lmvm Rt86win7
start    end        module name
98211000 98273000   Rt86win7   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Rt86win7.sys
    Image name: Rt86win7.sys
    Timestamp:        Fri Jun 10 12:31:55 2011 (4DF1BA5B)
    CheckSum:         0006A77B
    ImageSize:        00062000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
My System SpecsSystem Spec
14 Mar 2015   #3
ingeniousdispla

windows 7 pro
 
 

many thanks for the quick response. I have swept the drive and rebooted, will see what happens when the comp goes to sleep and let you know
My System SpecsSystem Spec
.

15 Mar 2015   #4
ingeniousdispla

windows 7 pro
 
 

well the computer stayed on overnight so fingers crossed.

Many many thanks for your help in this matter Koolkat, will keep you posted
My System SpecsSystem Spec
16 Mar 2015   #5
ingeniousdispla

windows 7 pro
 
 

Many thanks, looks like problem solved.
Thanks again
My System SpecsSystem Spec
16 Mar 2015   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You're welcome.

Post if they appear again.

Good luck.
My System SpecsSystem Spec
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