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Windows 7: BSOD Unknown cause

15 Mar 2015   #1
superbrat963

British Columbia
 
 
BSOD Unknown cause

I have tried everything i can think of other than formatting which i am trying to avoid! If you could shed some light on this it would be greatly appreciated!


My System SpecsSystem Spec
.
15 Mar 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required - not just .dmp files.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
15 Mar 2015   #3
superbrat963

British Columbia
 
 
Explorer Crash

Here is the additional info
My System SpecsSystem Spec
.

15 Mar 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa8010b1a610, fffffa8010b1aa20, 4410010}

*** WARNING: Unable to verify timestamp for FileLock.sys
*** ERROR: Module load completed but symbols could not be loaded for FileLock.sys
Probably caused by : FileLock.sys ( FileLock+236b )

Followup: MachineOwner
---------

6: kd> lmvm Filelock
start             end                 module name
fffff880`0119d000 fffff880`011ad000   FileLock T (no symbols)           
    Loaded symbol image file: FileLock.sys
    Image path: \SystemRoot\system32\DRIVERS\FileLock.sys
    Image name: FileLock.sys
    Timestamp:        Thu Mar 25 21:22:49 2010 (4BAB4081)
    CheckSum:         00019086
    ImageSize:        00010000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
Start Menu\Programs\GiliSoft\File Lock Pro	Public:Start Menu\Programs\GiliSoft\File Lock Pro	Public
The problem in both BSOD's is caused by the outdated version of File Lock Pro. Either update the software, or uninstall it.

Site:
Encryption Software, Video/Audio Editing Software, System Optimize Software Free Download - Gilisoft
My System SpecsSystem Spec
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 BSOD Unknown cause




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