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Windows 7: Frequent Freezes, BSOD, Disk Check auto cancels, and Hard Disk Errors

15 Mar 2015   #1
xbg101

Windows 7 Home Premium 64bit
 
 
Frequent Freezes, BSOD, Disk Check auto cancels, and Hard Disk Errors

Hello!

So I recently installed Windows 7 Home Premium on an Acer Aspire 5349. I've been having a bunch of issues with it since the install.

Firstly, When I boot, it takes me to the "Disk Check" screen and tells me that one of my disks needs to be checked for consistency. However, the disk in question isn't something like "C:" or "D:" it's "\\?\volume{c4afec15-cb60-11e4-9583-806e6f6e6963}". The disk check also automatically cancels. It doesn't prompt me with the usual " Press any button to stop the disk check" option, just straight to " Disk check has been cancelled"

When I eventually get to the desktop, I get the screen " Windows detected a hard disk problem ". I look at the details and I'm told that my C:\ drive has been reporting failures. When I check the status of the disk via the Disk Management tool I'm told that all my partitions are healthy.

When I actually use the laptop, it's very slow and frequently freezes. It takes a while to catch back up and sometimes these freezes lead to a BSOD. The BSOD message was KERNEL_DATA_INPAGE_ERROR. I checked the event viewer and it also seemed that before certain crashes I would have driver controller error on an IDE Port. I've attached a picture of the disk check screen, event viewer, and memory dump. I apologize about the quality of the pictures, I couldn't screenshot the images on the actual laptop as it was freezing and crashing too often.

I really hope this isn't a problem with the hardware itself, and thank you to anyone that can help me out with this problem.

Pictures:
DISK CHECK, BSOD, EVENT LOG - Album on Imgur
Files:
Attachment 352768


My System SpecsSystem Spec
.
16 Mar 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
DISK_HARDWARE_ERROR: There was error with disk hardware
Ensure all data is backed up, then run the DOS version of the LONG test of SeaTools, and report the result:
SeaTools for DOS and Windows - How to Use
My System SpecsSystem Spec
16 Mar 2015   #3
xbg101

Windows 7 Home Premium 64bit
 
 

I ran the test as instructed, after about two hours the test had not made any progress from what I can tell. The mouse still moves so it hasn't froze but the text on the screen has not changed. I waited even longer and still no change. I've linked the image so you can see what the results were.

Picture:
Imgur
My System SpecsSystem Spec
.

16 Mar 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Based on that, I would replace the disk immediately.
My System SpecsSystem Spec
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 Frequent Freezes, BSOD, Disk Check auto cancels, and Hard Disk Errors




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