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Windows 7: BSOD seems to be related to moving system, No Video After.

16 Mar 2015   #1
brp

Windows 7 64bit
 
 
BSOD seems to be related to moving system, No Video After.

Hi,
I hope I'm doing everything correctly with this thread, I've tried to ask for this help properly, reading the rules. I didn't install that thing that helps you make a zip but I do have a zipfile of the minidumps to upload.

Windows 7 Pro 64bit (all updates done)
Mobo: Asus P5K-VM
CPU: Xeon E5430
RAM: DDR2 400Mmhz 2X2GB in dual channel (has been in my other system for years without issue)
GPU: ATI/AMD HD 4350
Drives: KINGSTON V300 240GB SSD (O/S, NEW just bought)
Seagate ST3250823AS 7200rpm 250GB
PSU: Corsair CX430M (brand new also by the way)


This system seemed fine until I moved it from where I was building it to another room where it is to stay.
Used different mouse/keyboard when building than when the BSOD's happened.

I tested the system out on the workbench for a couple days after doing a clean install of Win7 64bit on to a Kingston V300 240gb SSD. All went well running for 2 days.
The SSD firmware is up to date according to Kingston SDD Toolbox. SATA is in AHCI.

I ran the system for 24 hours looping an audio program that is fairly CPU intensive and had no issues.

I also tested this system for a few days after I bought it and it was fine. What I changed was the PSU (old one was Antec 350w), installed SSD, changed from 333 to 400 RAM (although, note that the BSOD's were repeatable with all of those original parts swapped back in).

I then moved the case to another room, plugged in different mouse/keyboard (both wired USB), same main monitor I was using to test as well as a second monitor on HDMI port.
Everything was plugged in and it was running. Then I shut it down and pushed it into a shelf. System had no video of either monitor when I rebooted.


Unplugged one of the monitors (TV running on the HDMI). Still nothing.
Reseated GPU. Nothing.
Cleared CMOS.
To keep it brief, I tried lots of things and the problem was intermittent, sometimes happening, sometimes not but always at least once when trying with:
- different GPU,
-different PSU,
- different RAM,
- one stick only of RAM,
-reseated CPU.

This also happened when using onboard video instead of AMD GPU. I reset CMOS and plugged into onboard graphics, same problem, no video.


A few times when I got it working I could recreate the BSOD, it would be fine until MOVING the system back into the shelf while booted, leading me to believe it was a cable being moved that caused BSOD's.



Everytime there was a BSOD, I would have black screens on reboot. Black screens stayed after multiple reboot attempts until I would pull system out from shelf and reconnect monitors. Then I would get sometimes only one monitor back, sometimes both.
I also tried 2 monitors but without using the HDMI port (using DVI and VGA instead of HDMI and VGA).

I have the system running now in it's proper place and I'm unable to recreate the BSOD's by moving the system, or jiggling cables, it seems very stable now. It's running the audio app on a loop (demo mode) for hours now and seems solid.

I have some fairly expensive software with limited number of unlocks to authorize in this new system and I'm afraid to do that at this point until I can be sure this random BSOD problem won't rear it's head at any given time.

It's perhaps worth noting that every BSOD seems to relate to moving the system and that the blue screen would be VERY brief, not long enough to read anything it was saying, just a 1 second duration of blue screen with error text then straight to black screens and monitors would say "no signal".

Can someone please look at my minidumps and tell me what they tell you about the crashes?

I have attached zipfile with all of the dmp files from my minidump folder (should be 8 of them). Some of the dates will be very wrong, as they seemed to have been created after clearing CMOS but before resetting system time.

Please let me know if there's anything else I can provide. You will be forever in my debt if you can help me determine if I should use this system for my DAW software or move on. I bought this system specifically to run Ableton Live 8. I wanted a system with native PCI support to use my PCI audio cards.

Thanks so much for any and all help figuring out what is causing this instability and loss of video!


Sorry post is so long, wanted to be comprehensive and tried to keep it brief!


My System SpecsSystem Spec
.
16 Mar 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Quote   Quote: Originally Posted by brp View Post
I've tried to ask for this help properly, reading the rules. I didn't install that thing that helps you make a zip
You didn't do it properly. The rules state you need to run the log collector which provides us with extra files we use to analyse the BSODs, dumps on their own do not paint the whole picture. Follow the rules again, this time precisely, and upload the new logs created.
My System SpecsSystem Spec
16 Mar 2015   #3
brp

Windows 7 64bit
 
 

Oh ok. I misunderstood, I thought the collector was just zipping the dmp files which I has already done. Thanks.

I ran the system all night on the audio demo loop and it didn't crash.
When I moved the system a bit after 12 hours of running, it crashed but this time video returned right away, no black screens.
Seems there is something up with moving the system even just a bit.

I'll run the collector tonight and there will be a new dmp from today's crash I would imagine.
My System SpecsSystem Spec
.

16 Mar 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

No problem. Once all the information is collected and uploaded we'll help you get to the bottom of your issue.
My System SpecsSystem Spec
16 Mar 2015   #5
brp

Windows 7 64bit
 
 

Ok here attached is the file from the log collector.
Thanks for the help.


Last night I had a look at that Whocrashed program too.
I don't know what I can do about any of the things it said caused my crashes though.
My System SpecsSystem Spec
17 Mar 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

OK they're showing up a few things. Follow the instructions below then test the system for stability and report back.

1:
Your M-Audio Delta soundcard driver has been flagged. It is pretty old, check for an updated version here.

Code:
fffff800`00b9a198  fffff880`01867f20Unable to load image \SystemRoot\system32\DRIVERS\MAudioDelta.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MAudioDelta.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioDelta.sys
 MAudioDelta+0xaf20

0: kd> lmvm MAudioDelta
start             end                 module name
fffff880`0185d000 fffff880`018b1000   MAudioDelta T (no symbols)           
    Loaded symbol image file: MAudioDelta.sys
    Image path: \SystemRoot\system32\DRIVERS\MAudioDelta.sys
    Image name: MAudioDelta.sys
    Timestamp:        Thu Jan 26 02:32:22 2012 (4F20BB36)
    CheckSum:         00055E8D
    ImageSize:        00054000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
2: Your nVidia driver has also been flagged. It is really old and needs updating, check here for the latest version for your card. Follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.

Code:
fffff880`02f1ace8  fffff880`04c5ebceUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x3a7bce

1: kd> lmvm nvlddmkm
start             end                 module name
fffff880`048b7000 fffff880`053beb00   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu May 14 21:48:07 2009 (4A0C8387)
    CheckSum:         00B1940A
    ImageSize:        00B07B00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
3: Open an elevated command prompt, type in (or copy and paste) sfc /sannow and hit enter.
My System SpecsSystem Spec
17 Mar 2015   #7
brp

Windows 7 64bit
 
 

Thank you.
The interesting thing is
a) I don't have a Nvidia card installed. I did put one (or at least a EVGA version of Nvidia) in briefly to test as a replacement after experiencing video loss but I didn't install any drivers. I put the ATI card back in though.
b) The M-Audio driver is the latest and only driver for Win7 64 bit, downloaded directly from manufacturer's site this past weekend.

This was a clean install of Windows on a new SDD done this last weekend so there shouldn't be any old irrelevant drivers in the system.

Thanks again.
My System SpecsSystem Spec
17 Mar 2015   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

There are definitely nVidia drivers on your system somewhere, this is taken from the driver_status dated yesterday.

Code:
  SERVICE_NAME: nvlddmkm
  DISPLAY_NAME: nvlddmkm
          TYPE               : 1  KERNEL_DRIVER  
          STATE              : 1  STOPPED 
          WIN32_EXIT_CODE    : 1077  (0x435)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
  
  SERVICE_NAME: nvraid
  DISPLAY_NAME: nvraid
          TYPE               : 1  KERNEL_DRIVER  
          STATE              : 1  STOPPED 
          WIN32_EXIT_CODE    : 1077  (0x435)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
  
  SERVICE_NAME: nvstor
  DISPLAY_NAME: nvstor
          TYPE               : 1  KERNEL_DRIVER  
          STATE              : 1  STOPPED 
          WIN32_EXIT_CODE    : 1077  (0x435)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
  
  SERVICE_NAME: nv_agp
  DISPLAY_NAME: NVIDIA nForce AGP Bus Filter
          TYPE               : 1  KERNEL_DRIVER  
          STATE              : 1  STOPPED 
          WIN32_EXIT_CODE    : 1077  (0x435)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
Did you fit the nVidia card after the install on the new SSD? Windows will have installed drivers for it even you didn't after it had detected the new hardware.
My System SpecsSystem Spec
17 Mar 2015   #9
brp

Windows 7 64bit
 
 

Yes, after experiencing unexplainable loss of video and BSOD several times, I swapped the GPU for a Nvidia based one.
I figured that Windows loaded drivers for it, as you mentioned.
This was long after the original problems for what it's worth.

I will look into removing the driver and report back.
Thanks for your insight so far!
My System SpecsSystem Spec
17 Mar 2015   #10
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

No problem. Did you uninstall the ATI card via Device Manager before installing the nVidia one, and then uninstall the nVidia card before re-installing the ATI one? If the nVidia package included the HD Audio feature it could be that it's conflicting with your M-Audio card drivers.
My System SpecsSystem Spec
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 BSOD seems to be related to moving system, No Video After.




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