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Windows 7: BSOD hal.dll help

16 Mar 2015   #1
pollmaker

Windows 7 Home Premium 64bit
 
 
BSOD hal.dll help

my windows 7 computer Just keeps crashing with a hardware error. I need help in finding out the exact hardware and its fix.


i have attached my system File and Dump File. Any help will be greatly appreciated.


My System SpecsSystem Spec
.
17 Mar 2015   #2
Chris2005

Windows 10 Home x64
 
 

Follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions

To collect all the necessary information people on this forum may require to assist you.

However, this dump file's analysis shows:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004454038, b6000000, 10015}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------
The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred.

A Machine Check Exception (MCE) is a type of computer hardware error that occurs when a computer's central processing unit detects a hardware problem.

How old is your processor? As in, when did you buy it?

Also, the AMD E-350 is meant for the mobile market.
My System SpecsSystem Spec
17 Mar 2015   #3
pollmaker

Windows 7 Home Premium 64bit
 
 

I bought this around 2011
My System SpecsSystem Spec
.

17 Mar 2015   #4
pollmaker

Windows 7 Home Premium 64bit
 
 

Can you narrow down the exact hardware so I can get it fixed?
My System SpecsSystem Spec
17 Mar 2015   #5
Chris2005

Windows 10 Home x64
 
 

Well, if you are doing ANY overclock STOP and set everything back to their defaults.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004454038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000010015, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

STACK_TEXT:  
fffff800`00ba8ac8 fffff800`0300d903 : 00000000`00000124 00000000`00000000 fffffa80`04454038 00000000`b6000000 : nt!KeBugCheckEx
fffff800`00ba8ad0 fffff800`02ba5593 : 00000000`00000001 fffffa80`043d0900 00000000`00000000 fffffa80`043d0950 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8b10 fffff800`0300d5c8 : 00000000`00000728 fffffa80`043d0900 fffff800`00ba8e70 00000000`3862d200 : nt!WheaReportHwError+0x263
fffff800`00ba8b70 fffff800`0300cf1a : fffffa80`043d0900 fffff800`00ba8e70 fffffa80`043d0900 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8cc0 fffff800`03000e8f : 00000000`37d0add1 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8d00 fffff800`02a8dfec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff800`00ba8d30 fffff800`02a8de53 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 00000000`3ff6af45 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`002be574 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x3ff6af45


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_TLB

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_TLB

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x124_authenticamd_processor_tlb

FAILURE_ID_HASH:  {43d6b821-8662-dfa6-fb8b-cfa627fa2356}

Followup: MachineOwner
---------
It could be a driver issue... as a WHEA_UNCORRECTABLE_ERROR means you either have a hardware failure or you have problems with your Windows drivers that are probably not compatible with your Windows operating system.

Please use these instructions to find out what it means and what to try:
http://www.sevenforums.com/crash-loc...-what-try.html
My System SpecsSystem Spec
17 Mar 2015   #6
pollmaker

Windows 7 Home Premium 64bit
 
 

I am not overclocking just using it as I bought it.
My System SpecsSystem Spec
17 Mar 2015   #7
Chris2005

Windows 10 Home x64
 
 

Quote   Quote: Originally Posted by pollmaker View Post
I am not overclocking just using it as I bought it.
Use these instructions to find out what it means and what to try:
http://www.sevenforums.com/crash-loc...-what-try.html
My System SpecsSystem Spec
Reply

 BSOD hal.dll help




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