System crash at any point in time


  1. Posts : 4
    Windows 7 Pro 64bit
       #1

    System crash at any point in time


    Hi,

    My computer crashes once every now and then. I get a blue screen and it mentions something about file ks.sys.

    Attached is the BSOD report created with your tool.
    Hopefully this helps to solve the issue.

    Thanks,
    Last edited by WIZZs; 18 Mar 2015 at 02:54.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8800499f2ce, fffff88016e53b80, 0}
    
    *** WARNING: Unable to verify timestamp for AtihdW76.sys
    *** ERROR: Module load completed but symbols could not be loaded for AtihdW76.sys
    Probably caused by : ks.sys ( ks!KspPinPropertyHandler+17a )
    
    Followup: MachineOwner
    ---------
    
    start             end                 module name
    fffff880`068b4000 fffff880`068cf000   AtihdW76 T (no symbols)           
        Loaded symbol image file: AtihdW76.sys
        Image path: AtihdW76.sys
        Image name: AtihdW76.sys
        Timestamp:        Sun Jun 22 12:01:21 2014 (53A63FF9)
        CheckSum:         0001FA84
        ImageSize:        0001B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Check for an install any update for the ATI HD audio driver from here:
    Support & Drivers
      My Computer


  3. Posts : 4
    Windows 7 Pro 64bit
    Thread Starter
       #3

    Thank you very much.
    I've re-installed the AMD drivers and now we have to wait and see it the blue screen will disappear for good.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    There is a quicker way to check.

    Please do the following:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
      My Computer


  5. Posts : 4
    Windows 7 Pro 64bit
    Thread Starter
       #5

    Thank you very much, but I can't effort to have a sluggish system.
    For now I'll just wait a few weeks to see if the problem is solved. If not I will consider your approach.
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    OK.
      My Computer


  7. Posts : 4
    Windows 7 Pro 64bit
    Thread Starter
       #7

    Till now I had no crash so I'll mark this question as solved.
    Thank you very much.
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

      My Computer


 

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