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Windows 7: System crash at any point in time

17 Mar 2015   #1
WIZZs

Windows 7 Pro 64bit
 
 
System crash at any point in time

Hi,

My computer crashes once every now and then. I get a blue screen and it mentions something about file ks.sys.

Attached is the BSOD report created with your tool.
Hopefully this helps to solve the issue.

Thanks,


My System SpecsSystem Spec
.
18 Mar 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800499f2ce, fffff88016e53b80, 0}

*** WARNING: Unable to verify timestamp for AtihdW76.sys
*** ERROR: Module load completed but symbols could not be loaded for AtihdW76.sys
Probably caused by : ks.sys ( ks!KspPinPropertyHandler+17a )

Followup: MachineOwner
---------

start             end                 module name
fffff880`068b4000 fffff880`068cf000   AtihdW76 T (no symbols)           
    Loaded symbol image file: AtihdW76.sys
    Image path: AtihdW76.sys
    Image name: AtihdW76.sys
    Timestamp:        Sun Jun 22 12:01:21 2014 (53A63FF9)
    CheckSum:         0001FA84
    ImageSize:        0001B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Check for an install any update for the ATI HD audio driver from here:
Support & Drivers
My System SpecsSystem Spec
18 Mar 2015   #3
WIZZs

Windows 7 Pro 64bit
 
 

Thank you very much.
I've re-installed the AMD drivers and now we have to wait and see it the blue screen will disappear for good.
My System SpecsSystem Spec
.

19 Mar 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There is a quicker way to check.

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
19 Mar 2015   #5
WIZZs

Windows 7 Pro 64bit
 
 

Thank you very much, but I can't effort to have a sluggish system.
For now I'll just wait a few weeks to see if the problem is solved. If not I will consider your approach.
My System SpecsSystem Spec
19 Mar 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK.
My System SpecsSystem Spec
31 Mar 2015   #7
WIZZs

Windows 7 Pro 64bit
 
 

Till now I had no crash so I'll mark this question as solved.
Thank you very much.
My System SpecsSystem Spec
31 Mar 2015   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
Reply

 System crash at any point in time




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