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Windows 7: BSOD Randomly Occurs , error 0x0000007F

18 Mar 2015   #1
elshenderific

Win 7 Professional 32 Bit
 
 
BSOD Randomly Occurs , error 0x0000007F

Hi guys,

My company buys mainly Dell machines and we have noticed that only a specific series (Vostro V131) of their machines experience the random BSODs, all with the same bugcheck (as above). I can count about 9 machines all experiencing BSODs with the same bugcheck 0x7F. We escalated this issue to Dell with them even taking one of our faulting sets to analyse back at their own premises. Unfortunately, as the BSODs happen really randomly, they weren't able to replicate the BSOD.

They have returned the set to us with no apparent solution to our BSODs except come to a conclusion that it is a conflict of our software (Checkpoint VPN vs Mcafee Enterprise). I would really like to believe the Dell support but if what they are saying is true, why didn't the rest of our machines experience the same issue?

I'd really appreciate if any assistance to could be rendered thanks!

P.S. I've noticed that there is no minidump file but I do have the memory.dmp but since it is 200+mb in size, I reckon I'd have to upload it to a file sharing site?


My System SpecsSystem Spec
.
18 Mar 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Configure the machine for minidumps by following this:
Dump Files - Configure Windows to Create on BSOD

Now run Driver Verifier as follows:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new DM Log Collector ZIP file here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
18 Mar 2015   #3
elshenderific

Win 7 Professional 32 Bit
 
 

Hi,

Uploaded with minidump file.

Update: Strangely, now my machine isn't able to connect to the net (Safe mode or no). Tried reinstalling the LAN and Wifi drivers but issue persists. The SENS service doesn't start (automatically or manually) as well.
My System SpecsSystem Spec
.

19 Mar 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C1, {d300efe0, d300effc, df4020, 24}

*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by : vsdatant.sys ( vsdatant+7c89 )

Followup: MachineOwner
---------

start    end        module name
8ec10000 8ec84000   vsdatant T (no symbols)           
    Loaded symbol image file: vsdatant.sys
    Image path: vsdatant.sys
    Image name: vsdatant.sys
    Timestamp:        Wed Apr 03 18:53:02 2013 (515BE6E6)
    CheckSum:         0005AC27
    ImageSize:        00074000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the ZoneAlarm application - its also causing issues with net connection:
Internet Security Software Service and Support: Help with PC Protection, Antivirus, Firewall, Spyware, Identity Protection, and more
My System SpecsSystem Spec
24 Mar 2015   #5
elshenderific

Win 7 Professional 32 Bit
 
 

Hi Golden,

Thanks for the assistance. I've uploaded the dump (+ some new ones) to the Microsoft Community and one of the guys said it was my graphics driver. Can I upload the new dumps here for you to confirm?

Thanks and regards,
Ernest
My System SpecsSystem Spec
25 Mar 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes.
My System SpecsSystem Spec
30 Mar 2015   #7
elshenderific

Win 7 Professional 32 Bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Yes.
Thanks for the assist Golden. I have uploaded the dumps for your perusal.
My System SpecsSystem Spec
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