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Windows 7: BSOD 0x00000116 atikmpag.sys when playing games.

18 Mar 2015   #1
Colaran

windows 7 64 bit
 
 
BSOD 0x00000116 atikmpag.sys when playing games.

I'm having an issue when playing games, i can play a game for about 15 min then the computer gets stuck and as result the 0x00000116 atikmpag.sys blue screen.


My specs are :

Windows 7 x64
Intel i5 4590
Asrock H87 Pro4
Corsair Vengeance CML8GX3M2A1600C9 2x4gb
AMD Radeon R9 200 series
Western Digital Blue WD10EZEX 1TB
Corsair 750m
1 monitor

Done some research on the internet but all solutions didnt help.
Updated AMD drivers + a fresh install of windows 7 x64.. Still the crashes occurs

Sorry for my bad english.

Hopefully someone can help my with this problem.

Cheers


My System SpecsSystem Spec
.
18 Mar 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Colaran.

Dont use a BETA display driver.

Uninstall the installed display driver using DDU. Then install the CCC 14.4 WHQL only.

Let us know for any further BSOD after doing it.
___________________________________________
Code:
BugCheck 116, {fffffa800c3de4e0, fffff88007017848, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800c3de4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88007017848, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+b848
fffff880`07017848 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`02e63888 fffff880`10526134 : 00000000`00000116 fffffa80`0c3de4e0 fffff880`07017848 00000000`00000000 : nt!KeBugCheckEx
fffff880`02e63890 fffff880`10525e3e : fffff880`07017848 fffffa80`0c3de4e0 fffffa80`0b356c80 fffffa80`0a648410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02e638d0 fffff880`070b1f13 : fffffa80`0c3de4e0 00000000`00000000 fffffa80`0b356c80 fffffa80`0a648410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`02e63900 fffff880`070dbcf1 : 00000000`ffffffff 00000000`000e9d6f 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02e639e0 fffff880`070da437 : 00000000`00000102 00000000`00000000 00000000`000e9d6f 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`02e63a10 fffff880`070ad2d2 : ffffffff`ff676980 fffffa80`0a648410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02e63ab0 fffff880`070d9ff6 : 00000000`00000000 fffffa80`074cfd50 00000000`00000080 fffffa80`0a648410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02e63bc0 fffff800`03518b8a : 00000000`fffffc32 fffffa80`0acb9b50 fffffa80`066a6740 fffffa80`0acb9b50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02e63c00 fffff800`0326b8e6 : fffff880`03165180 fffffa80`0acb9b50 fffff880`0316ffc0 00000000`00000001 : nt!PspSystemThreadStartup+0x5a
fffff880`02e63c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+b848
fffff880`07017848 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+b848

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb6

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

3: kd> lmvm atikmpag
start             end                 module name
fffff880`0700c000 fffff880`070a2000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 07:38:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
22 Mar 2015   #3
Colaran

windows 7 64 bit
 
 

well re installed windows 7 and used the guru3d driver that you recommended, i can game now for about 1.5 hours, at least better then 15 min
Ingame (world of warcraft) many textures flashes, and when that happens the game will crash soon, and as result a blue screen.

attached a new log

tnx for the help
My System SpecsSystem Spec
.

24 Mar 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No BSOD dump is there in the uploaded zip, so it appears that there is no further BSOD.
My System SpecsSystem Spec
25 Mar 2015   #5
Colaran

windows 7 64 bit
 
 

sorry wrong one, just had a blue screen while playing wow
My System SpecsSystem Spec
26 Mar 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If any of your hardware parts are overclocked, set them to defaults.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
_______________________________________________
Code:
BugCheck 117, {fffffa800c71b4e0, fffff88004c50dac, 0, 0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+bdac )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for a real bugcheck.)
Arguments:
Arg1: fffffa800c71b4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004c50dac, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+bdac
fffff880`04c50dac ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`044cd350 fffff880`04d4372b : fffffa80`0c71b4e0 fffff8a0`0975b9a4 00000000`00000000 fffff880`04d4346d : watchdog!WdDbgReportRecreate+0xa3
fffff880`044cd870 fffff880`04d441a9 : fffff8a0`098b2ffc fffff8a0`100938e0 fffff8a0`0975b9a4 00000000`00157658 : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`044cd8c0 fffff880`04d44e16 : fffffa80`0c71b4e0 fffffa80`0c71b4e0 fffffa80`06c3a7d0 fffffa80`0a4ca010 : dxgkrnl!TdrCollectDbgInfoStage1+0x92d
fffff880`044cd960 fffff880`10331f13 : fffffa80`0c71b4e0 00000000`00000000 fffffa80`06c3a7d0 fffffa80`0a4ca010 : dxgkrnl!TdrIsRecoveryRequired+0x17a
fffff880`044cd990 fffff880`1035fed6 : fffffa80`ffffffff 00000000`00016065 fffff880`044cdaf0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`044cda70 fffff880`1032d2aa : fffffa80`0a4ca010 ffffffff`feced300 fffffa80`06c3a7d0 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`044cdab0 fffff880`10359ff6 : 00000000`00000000 fffffa80`06c3a7d0 00000000`00000080 fffffa80`0a4ca010 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`044cdbc0 fffff800`02d22b8a : 00000000`01a10c6b fffffa80`0ab08a00 fffffa80`066a6890 fffffa80`0ab08a00 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`044cdc00 fffff800`02a758e6 : fffff800`02c00e80 fffffa80`0ab08a00 fffff800`02c0ecc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`044cdc40 00000000`00000000 : fffff880`044ce000 fffff880`044c8000 fffff880`078c0aa0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+bdac
fffff880`04c50dac ??              ???

SYMBOL_NAME:  atikmpag+bdac

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53507abb

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x117_image_atikmpag.sys

FAILURE_ID_HASH:  {fa4b6286-8c4a-e9c2-c89f-5612619e000e}

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`04c45000 fffff880`04ce8000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Apr 18 06:37:07 2014 (53507ABB)
    CheckSum:         000A6939
    ImageSize:        000A3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 BSOD 0x00000116 atikmpag.sys when playing games.




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