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Windows 7: BSOD while playing Facebook games and using Dolphin emulator

19 Mar 2015   #1
Digifiend

Windows 7 Home Premium 64bit
 
 
BSOD while playing Facebook games and using Dolphin emulator

Hi, I just registered because because for the last two months I've been suffering from Blue Screen crashes. The screen goes black, the sound stops, and I have to turn off the PC using the on/off button. When I reboot, Windows reports that it recovered from an unexpected shutdown caused by a BlueScreen error.

It first happened while playing the Facebook game Candy Crush Soda Saga, and I thought at first that the game was just buggy. Then it happened when I played Words on Tour, and Bubble Witch 2 Saga, both of which are also Facebook games. But yesterday, I was playing a couple of games using the Dolphin emulator and got several more blue screen crashes. I wonder if my graphics card is failing? Or is it just bad drivers? Help please!


My System SpecsSystem Spec
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19 Mar 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

All of your dumps are STOP 0x116 which indicates a problem with your graphics card. Download this earlier version from here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install, then test the system for stability.

It could well be that the problem is with the card itself but try out that earlier driver which is known to be the most stable recent driver just to rule out driver issues. Also could you let me know the temperature your card is running at both under load and idle.

Code:
1: kd> lmvm nvlddmkm
start             end                 module name
fffff880`07281000 fffff880`07c8c000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 13 15:39:56 2015 (550304CC)
    CheckSum:         009CE879
    ImageSize:        00A0B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Uninstall Daemon Tools, a proven cause of BSODs.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and perform the following steps.
3. Double click the executable to open it.
4. Click the button shown below.

Attachment 353128

If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.
My System SpecsSystem Spec
19 Mar 2015   #3
Digifiend

Windows 7 Home Premium 64bit
 
 

A driver from 2013? Definitely from before the problems started, so yeah, I'll go install that now, hopefully it'll work. I've also removed Daemon Tools. I'll report back if I get any more BlueScreen errors after the driver downgrade.

As for the temperature, how on Earth do I find that out?
My System SpecsSystem Spec
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19 Mar 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Download MSI Afterburner to read your GPU temperatures, it can be minimised to the notification area so your temperature is always visible.
My System SpecsSystem Spec
19 Mar 2015   #5
Digifiend

Windows 7 Home Premium 64bit
 
 

I think MSI Afterburner's installation keeps getting cancelled. It gets to 100%, asks about launching Goodgame Empire Game from desktop (if the box is checked, it puts a shortcut on the desktop linking to an online MMO), and whether I check that box or not, clicking Next results in the installer closing and I can't find where it was installed, hence, I think it's cancelling rather than proceeding. You'd expect the button to say Done rather than Next once it's completed, after all.
My System SpecsSystem Spec
19 Mar 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Check in Control Panel if it's installed, if so uninstall it. Then download it from this link instead. I'm not sure what's happening there to be honest.
My System SpecsSystem Spec
19 Mar 2015   #7
Digifiend

Windows 7 Home Premium 64bit
 
 

I don't see it in the Add/Remove Programs list, so I was right, it never completed the installation. Will try the other link.
EDIT: OK, installed successfully, temperature with only that and Chrome running is 64C. I assume that's the idle temperature you mentioned. Uh oh. And it just said the temperature was 73C when a game was running (and this was only after a minute, not even long term). Is it supposed to increase that much?
EDIT2: The temperature goes as high as 80C. Overheating?

I've hit another snag, with the original problem. I followed the instructions, uninstalling the driver - and when I rebooted, guess what Windows did? The "display adaptor" that was supposed to be installed is in fact the latest Nvidia drivers - the same one I just uninstalled! So it seems that Step 8 undoes Step 7. Should I attempt to overwrite with the older one?
My System SpecsSystem Spec
19 Mar 2015   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Quote   Quote: Originally Posted by Digifiend View Post
I don't see it in the Add/Remove Programs list, so I was right, it never completed the installation. Will try the other link.
EDIT: OK, installed successfully, temperature with only that and Chrome running is 64C. I assume that's the idle temperature you mentioned. Uh oh. And it just said the temperature was 73C when a game was running (and this was only after a minute, not even long term). Is it supposed to increase that much?
EDIT2: The temperature goes as high as 80C. Overheating?
My GTX780 runs at 80C when under load which is normal, I'd have to check the temperatures for your card though to see if that's right. 64C when idling does seem very high though, mine normally sits around the 30C mark.

Can you remove the side of your case and check your GPU for any dust build up. This is usually the main cause of overheating.

Quote   Quote: Originally Posted by Digifiend View Post
I've hit another snag, with the original problem. I followed the instructions, uninstalling the driver - and when I rebooted, guess what Windows did? The "display adaptor" that was supposed to be installed is in fact the latest Nvidia drivers - the same one I just uninstalled! So it seems that Step 8 undoes Step 7. Should I attempt to overwrite with the older one?
No, don't overwrite what's installed. That becomes messy. Have you made the relevant changes to Windows Updates prior to rebooting?
My System SpecsSystem Spec
19 Mar 2015   #9
Digifiend

Windows 7 Home Premium 64bit
 
 

Regarding Windows Updates, yes - in fact the recommended settings are what I use all the time anyway, to make sure I know when something is updated.
My System SpecsSystem Spec
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 BSOD while playing Facebook games and using Dolphin emulator




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