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Windows 7: Various BSOD in past weeks, latest while on sleep mode

20 Mar 2015   #1
mackado

Windows 7 Home Premium Edition SP1 64 bit
 
 
Various BSOD in past weeks, latest while on sleep mode

I've experienced several BSOD lately, the latest I thought it was my Wacom Tablet driver update, since my Firewall began to complain about it , uninstalled Wacom Tablet/driver and also uninstall both Zone Alarm and Avast and now using Windows Defender instead.


Followed unsinstall/install procedure as instructed by Wacom support, and once again BSOD after install, so I removed the driver/Tablet again and had no BSOD for a couple of days, and was set to install an older 'legacy” driver;


But yesterday after awaking from sleep mode Windows reported another BSOD while on sleep mode even though the Tablet is offline.


I've ran Memtest (v:4.20) with no errors, chkdsk finds no errors on this new SSD, only issue I find is that SFC/Scannow stops at 65% , not sure what's that is all about, or whether it is related to BSOD errors.



These are several screen shot I was able to capture, but the latest one I didn't see.


My System SpecsSystem Spec
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20 Mar 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Unfortunately there is only one crash dump, which is blaming to the display.
Code:
fffff880`05f791e8  fffff880`0f1b7055Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x17c055
Dont use a BETA display driver.

Uninstall the installed display driver using DDU. Then install the CCC 14.4 WHQL only.

But the screenshots .... it would be better to check those. Anyway, as we cannot, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.
My System SpecsSystem Spec
20 Mar 2015   #3
mackado

Windows 7 Home Premium Edition SP1 64 bit
 
 

Thanks Ar, just finished rolling back from Safe Mode to Version 14.4 following your instruction, after reinstall every thing is looking fine, although already [after reinstall] AMD was prompting to upgrade driver to the same version I just removed, I didn't know it was a BETA version since I upgraded from AMD control Center and figured the latest upgrade was safe.

Should I stop using the latest drivers recommended by AMD Catalyst Control Center up grader?

I will test and see here and wait a few days before re-installing my Wacom/Driver again, but I kind of suspected something was not right with the Video card/driver [was trying to check the onboard Video Ram but never did], the WACOM Control Dashboard/Driver had problems loading properly and when it did some of the custom configuration settings/Characters would not display properly, or were omitted, I ignored the issue for a while until the new driver came along, but the same issue persisted with latest Wacom driver..

Will check my System Memory with the new MEMTEST86 v5.01, I used an older version a few weeks back and found no errors, will post here the results..Thanks
My System SpecsSystem Spec
.

21 Mar 2015   #4
mackado

Windows 7 Home Premium Edition SP1 64 bit
 
 

So I ran memtest86-V5.01 for 12.5 hours, 8 passes, without any errors, so far no BSOD today, but Windows is now asking to upgrade to the latest AMD driver.

Where do I check to make sure this new drivers are stable and not BETA?
My System SpecsSystem Spec
21 Mar 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You may suggest windows update to not update the display driver. Most of the people get the display driver via the chip manufacturer only.

I am a nvidia user always. In nvidia control panel/geforce experience there is an option to not check for the beta updates. I guess there should be a same mechanism in catalyst control center too. Apply it, only check for the WHQL CCC drivers.

We also have a thread for this purpose: Latest AMD Catalyst Video Driver for Windows 7
When another WHQL will come out, that post will be updated accordingly.
My System SpecsSystem Spec
22 Mar 2015   #6
mackado

Windows 7 Home Premium Edition SP1 64 bit
 
 

Thanks Arc, no BSOD so far..

I always upgraded drivers either from AMD or the Catalyst Center, most likely what happened here is that previously the Drive was not properly installed, that's why the Wacon Tablet had so many problems before, and then I updated that faulty installed driver to the latest version from the AMD page, after that update, I blamed the Wacom driver for the BSOD, never knowing that it was the Video driver triggering the BSOD.

I'll check that thread you recommended, and from now on I will run that driver 'uninstall' util [DDU] first from Safe Mode, to make sure the new upgrade is properly installed.

Should I delete all the Window System error reporting folders ? I'm using CCleaner, and I'm wondering if I should delete the folders 'Memory Dumps", "Win Log Files" "Win Error reporting" taking up precious real state in my SSD..
My System SpecsSystem Spec
24 Mar 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Delete the files as we are not in troubleshooting right now.
My System SpecsSystem Spec
26 Mar 2015   #8
mackado

Windows 7 Home Premium Edition SP1 64 bit
 
 

Thanks Arc, No BSOD at all in last few days, even after going in and out of sleep mode, deleted all unnecessary Win troubleshooting files, hopefully everything will stay stable, and will do next/future official video drivers upgrade only after uninstalling the old one first with the Util you recommended..
My System SpecsSystem Spec
26 Mar 2015   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Best of luck.
My System SpecsSystem Spec
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 Various BSOD in past weeks, latest while on sleep mode




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