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Windows 7: BSOD - How to debug? I have no idea where to start...

20 Mar 2015   #1
boofool

Windows 7
 
 
BSOD - How to debug? I have no idea where to start...

I have to fix a HP pavilion dm4 laptot that doesn't startup.
It always stucks in the well-known black screen of death with the white cursor. CTLR+ALT+DEL, SHIFT+CTLR+ESC and any other command will NOT work.
Safe mode, last known good configuration and any other startup option will NOT work aswell.


CHKDSK
I have tried to run "chkdsk /f/r" like three times. Nothing wrong seems to be found.

SFC
Running "sfc /scannow" will not work.
Message: "There is a system repair pending which requires reboot to complete. Restart..."


I believe it's not a big problem as I can see all the files on the cmd-prompt.


My System SpecsSystem Spec
.
20 Mar 2015   #2
americancritic

Windows 7 Home Premium 64-Bit SP1
 
 

Hello boofool and welcome to the seven forum:::Start here and a BSOD expert will help you with your problem.

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
20 Mar 2015   #3
boofool

Windows 7
 
 

Quote   Quote: Originally Posted by americancritic View Post
Hello boofool and welcome to the seven forum:::Start here and a BSOD expert will help you with your problem.

Blue Screen of Death (BSOD) Posting Instructions
Hello, americancritic, thank you.

I just noticed that BSOD means BLUE and not BLACK screen of death.
In my case I can not do anything on the system.

What should I do?
My System SpecsSystem Spec
.

23 Mar 2015   #4
americancritic

Windows 7 Home Premium 64-Bit SP1
 
 

Sometimes it can still mean black screen of death. Can you get into safe mode at all, if so what does it do.
My System SpecsSystem Spec
28 Mar 2015   #5
boofool

Windows 7
 
 

Quote   Quote: Originally Posted by americancritic View Post
Sometimes it can still mean black screen of death. Can you get into safe mode at all, if so what does it do.
No, american, it doesn't work on safe mode.

When I turn it on, it loads some steps of Windows, but ends up in a black screen with the cursor being the only thing that "work" (I can only move it).
I have tried "Startup Repair", tried "chkdsk", tried to boot it up through all options in F8 (safe mode, last known good configuration, etc), but the result is always the same black screen.
My System SpecsSystem Spec
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 BSOD - How to debug? I have no idea where to start...




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