Laptop BSOD (nvlddmkm.sys)

meddy05 · 22 Mar 2015

In Device manager under display adaptors it only says Intel HD Graphics 4600. I can try downloading the latest NVidia driver manually from their website but I fear that will only lead me to the initial BSOD i had.

Boozad · 22 Mar 2015

Hi meddy05, Steve has asked me to drop by to take a look in here as I've been a PC Specialist customer for years.

Can I ask you first and foremost which model laptop you bought from them? You can see this by logging in and clicking on the 'My Orders' section on the left hand hand side. This will help ascertain which chassis you have, I'm presuming it's a Clevo chassis and as far as I know they provide updated nVidia drivers for machines using their chassis'.

Attachment 353412

Let us know that info and Steve and myself will help you through this.

meddy05 · 22 Mar 2015

Chassis & Display: Optimus Series: 15.6" Matte Full HD LED Widescreen (1920x1080)

I could not find the System Model/Manufacturer on the PCSpecialist website but from dxdiag I know that the Sys Manufacturer is: "Notebook" and the Model is "W35xSTQ_370ST"

Should I try creating a Sys Restore Point and updating my Intel drivers but also NVidia drivers manually from their websites?

Boozad · 22 Mar 2015

Hold fire for ten minutes or so, I'm going to look into this for you.

Boozad · 22 Mar 2015

Right, I've done a bit of digging through the Clevo website and I've come across this download page that has the latest nVidia provided by Clevo themselves dated 18/06/2014. It states the supported OS is W8.1 but I'm pretty sure they'll work with W7.

Attachment 353419

Click on the download button below to download the driver and save it to your desktop or other convenient location.

Download

Let's try this driver first and see if it takes. I'm a bit concerned as to why Device Manager isn't showing your nVidia GPU, hopefully it will show up after these steps.

Create a Restore Point
Follow NVIDIA Drivers - Avoid Problems installing the downloaded driver in the process.
Reboot after the install and check Device Manager to see if your nVidia GPU is showing.

meddy05 · 22 Mar 2015

nVidia GPU is now showing! Should I still follow Steve's advice and update my Intel Rapid Store Technology driver in addition to drivers that show up in the Intel Driver Update Utility 2.0? However, I must say in the Intel Utility Program the Rapid Store technology driver does not show up as one that needs to be updated although I have found one manually on the Intel Drivers website.

Boozad · 22 Mar 2015

Two questions. Do you have an Intel SSD in the system and are you running a RAID setup?

meddy05 · 22 Mar 2015

Not running a RAID setup nor do I have a Intel SSD.

Boozad · 22 Mar 2015

In that case I'd recommend uninstalling Intel Rapid Storage Technology, the chances of you ever using it are slim to none.

Again, create a Restore Point then follow the steps below.

First uninstall IRST from Control Panel > Programs and Features. This one ....

Code:

Start Menu\Programs\Intel® Matrix Storage Manager

Then Uninstall the driver from device manager.

Right click on "My Computer" icon and click "Manage" on the context menu.
It will open the "Computer Management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
Select one Intel device item under it, right click, uninstall.
Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
Now restart the computer. At restart, Windows will auto configure the appropriate native system driver.

meddy05 · 22 Mar 2015

Umm.. the directory you wrote in the code - I can't find it.