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Windows 7: Laptop BSOD (nvlddmkm.sys)

21 Mar 2015   #1
meddy05

Windows 7 Home Premium SP1 64-bit
 
 
Laptop BSOD (nvlddmkm.sys)

Hi,

Prior to getting BSOD's my laptop was repaired and returned back to me for overheating problems which have now fortunately gone away. But now I am experiencing BSOD's as soon as I log in to any account, the only way to access the laptop is by going into safe mode. I have tried updating to the latest video card drivers and doing the "nvlddmkm.sys.old" procedure but to no avail. The BSOD's initially occurred randomly (i.e. when I clicked on start menu after browsing the internet for a few hours) and after the first BSOD I will continuously get BSOD's as soon as I log in. In the BSOD screen it says "Attempt to reset the display driver and recover from timeout failed."

The laptop I bought was custom built by PCSpecialist.

In safe mode I was not able to run "perfmon /report" neither was I able to run "Driver Verifier" as it only resulted in a frozen black screen on reboot.

OS: Windows 7 Home Premium SP1 64-bit
Original OS: Same as above which was pre-installed by PCSpecialist.
Approx age: 1 year
Approx age of OS installation: 1 year
I have not re-installed the OS.

CPU: Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz (8 CPUs), ~2.7GHz
Video Card: NVidia Geforce 765M (with Intel R HD Graphics 4600 integrated)
Motherboard: Laptop
Power Supply: Laptop

System Manufacturer: Notebook
System Model: W35xSTQ_370ST

This is a custom built laptop purchased from PCSpecialist.

I have attached the DM Log Collector file but I have also attached a SysnativeFileCollector if it is of any use as it does have additional info.


My System SpecsSystem Spec
.
21 Mar 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

meddy05, every dump I looked at was the same. Am I correct that you have Optimus technology for your laptop. That is where it switches back and forth between the Intel Graphics and the Nvidia card. Here are the results of the dump files I saw.

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800d48c010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005945480, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
Debugging Details:
A TDR failure is where the Graphics drivers either crash and do not recover in time or they are switching between graphics and do not switch in time. Please check your heat and let me know tour CPU and GPU temps. Also, try to update your Nvidia graphics driver from the Motherboard's web site. Many, if not most, manufacturer's alter the graphics drivers so that it will work the way they implement the graphics.
My System SpecsSystem Spec
21 Mar 2015   #3
meddy05

Windows 7 Home Premium SP1 64-bit
 
 

Yes I have the Optimus technology. I cannot give you my CPU and GPU temperatures as I can not load up Speedfan or Speccy in safe mode. Is there any other way I can show you them in safe mode? Because I can log in the normal mode but I get a BSOD before I can actually do anything. Also, my motherboard is: Notebook W35xSTQ_370S but I can't find the website for this, can you help me on this because I have tried browsing but to no avail.
My System SpecsSystem Spec
.

21 Mar 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You should call PCSpecialist and talk to them. If you can send it back to get repaired, do it. Whatever drivers you need should be on their web site. Do that first.
My System SpecsSystem Spec
21 Mar 2015   #5
meddy05

Windows 7 Home Premium SP1 64-bit
 
 

I don't understand why I can't download the latest NVidia drivers using the GeForce Experience program. On PCSpecialist they have a bunch of drivers for different components, the NVidia one is of a 2014 date. Shall I download this one and not update to any newer driver from the NVidia website/Geforce experience program?
My System SpecsSystem Spec
21 Mar 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Only they can answer that question. Many, if not most, Laptop manufacturers alter the drivers from Nvidia in order to get them to work with the way they designed the motherboard to work. If that is the case, the Nvidia drivers won't work right. You can try it both ways and see which way works best.
My System SpecsSystem Spec
21 Mar 2015   #7
meddy05

Windows 7 Home Premium SP1 64-bit
 
 

After I installed the NVidia driver from PCSpecialist, I stopped getting the "nvlddmkm.sys" BSOD's and on startup I kept getting a weird CMD program called "Winsat.exe" which was running something. I restarted my laptop to see if I had any other problems and now I can no longer start windows normally as I get a BSOD called IRQL_NOT_LESS_OR_EQUAL before I can even log in.

I have attached the appropriate dumps.
My System SpecsSystem Spec
22 Mar 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

First, please fill out your system specs as detailed as possible.
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


Next, I would like to try something and see if it works for you. I want to disable the Nvidia graphics and try just using the on board graphics. I would like you to first go to PCSpecialist's web site for your Laptop and update all the drivers, especially the IRST driver (Intel Rapid Storage). Here is what I get from the dump files.

Code:
BugCheck A, {10, 2, 1, fffff80003083dff}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+e5228 )
I also get

Code:
fffff800`0471c968  fffff880`01130100*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 iaStorA+0x92100
Code:
iaStorA
start             end                 module name
fffff880`0109e000 fffff880`0136b000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\drivers\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Mon Jan 14 12:00:27 2013 (50F447BB)
    CheckSum:         000A2FE2
    ImageSize:        002CD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
As you can see it is pretty old. It is Intel's Raid driver but also contains their AHCI driver. You can either update it or uninstall it.

Next create a restore point System Restore Point - Create


then

First set the integrated graphics as preferred .....
  1. Open Nvidia control panel.
  2. Click on "Manage 3D settings".
  3. Click on the button below "Preferred Graphics Processor"
  4. Change it to "Integrated graphics"from the drop down menu.
    This image has been resized. Click this bar to view the full image. The original image is sized 772x284.
  5. Apply it.
Now restart the computer.

Now, disable nvidia graphics card in the device manager.
  1. Click on the start button.
  2. Type Device Manager in the search bar.
  3. Click on the resulting link. The Device Manager window will open.
  4. The third one should be "Display Adapter". Expand it by clicking on the "►" in front of it. Your nvidia card name will be shown.
  5. Right click on it. Choose "Disable" in the context menu.
  6. A dialog will appear with some scary words. Dont be afraid. Click on "Yes" .
  7. Restart the computer.
Hopefully the nvidia display is out of use now, and so there will not be any further chance of graphics switching.

Let us know how the computer is running after doing it.
My System SpecsSystem Spec
22 Mar 2015   #9
meddy05

Windows 7 Home Premium SP1 64-bit
 
 

I have updated my System specs, however, I can no longer open NVidia Control Panel nor is the NVidia Graphics card displayed in device manager after I installed the driver from the PCSpecialist website on NVidia Geforce Experience it says that it could not find a driver. Moreover, you said that the IRST driver was pretty old, dated 01/2014 but all the drivers listed on Specialist are old, dated 01/2014 this includes the NVidia Driver I installed.

I would also like to add that my laptop battery doesn't hold charge and I will be receiving a new battery tomorrow hopefully - I forgot to tell you this.
My System SpecsSystem Spec
22 Mar 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You can try Intel Download Center for the IRST driver https://downloadcenter.intel.com/

It sounds like either you have no Nvidia Driver installed or your Nvidia card has quit working. The Nvidia GeForce experience is part of the Nvidia drivers. If it can't identify your card, something is very wrong there. What does it show in Device manager under display adaptors, Standard VGA adaptor? Have you tried updating the driver through Device manager?
My System SpecsSystem Spec
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