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Windows 7: BSOD doing word processing, error 0x00000019

21 Mar 2015   #1
merlinyang

windows 7 home x64
 
 
BSOD doing word processing, error 0x00000019

BSOD comes again. The dump info is the same to the one I post this morning. I attached the newly collected info in #5. Thank you.

===============
Hi, I bought my thinkpad T440 in Feb. I don't why it began blue screen in recent weeks. The latest dump info in as follows :

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 2052

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFF8000485D940
BCP3: 0000000000000000
BCP4: FFFFF8000485D940
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\032115-22900-01.dmp
C:\Users\Merlin\AppData\Local\Temp\WER-202348-0.sysdata.xml

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My System SpecsSystem Spec
.
21 Mar 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

1: Avast is causing issues. Uninstall Avast and install MS Security Essentials and MalwareBytes.

Note   Note
Make sure you uncheck the 'Enable Free Trial' box when installing Malwarebytes.




Code:
fffff880`0ce384c8  fffff880`05e86cc8Unable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0x14cc8
2: Wise Disk Cleaner is causing issues. Uninstall it and all other Wise software.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff80004860940, 0, fffff80004860940}

*** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
*** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys
Probably caused by : Pool_Corruption ( nt!ExFreePool+503 )

Followup: Pool_corruption

3: kd> lmvm WiseTDIFw64
start             end                 module name
fffff880`05dd3000 fffff880`05de1000   WiseTDIFw64 T (no symbols)           
    Loaded symbol image file: WiseTDIFw64.sys
    Image path: \??\C:\Windows\WiseTDIFw64.sys
    Image name: WiseTDIFw64.sys
    Timestamp:        Mon Feb 09 07:21:57 2015 (54D86015)
    CheckSum:         0000E325
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
information   Information
For information only.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff8000485d940, 0, fffff8000485d940}

*** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
*** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
Probably caused by : Pool_Corruption ( nt!ExFreePool+503 )

Followup: Pool_corruption
My System SpecsSystem Spec
21 Mar 2015   #3
merlinyang

windows 7 home x64
 
 

I see. Thank you so much for helping me solve the problem. Just uninstall the two software.
My System SpecsSystem Spec
.

21 Mar 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Yes, but make sure you install MSE and Malwarebytes to replace Avast.
My System SpecsSystem Spec
21 Mar 2015   #5
merlinyang

windows 7 home x64
 
 
BSOD comes back...

Thank Boozad so much for indicating that avast and wise cleaner take trouble to my computer. I got rid of them this morning, but encounter BSOD again. same info as posted.

The newly collected info is as attachment.

Could you help me again? Thank you.
My System SpecsSystem Spec
22 Mar 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Your system is still showing some form of Wise software present and it's the reason for the last BSOD. How did you uninstall the software? Through Add/Remove Programs?

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff80004825940, 0, fffff80004825940}

*** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
*** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys
Probably caused by : Pool_Corruption ( nt!ExFreePool+503 )
My System SpecsSystem Spec
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 BSOD doing word processing, error 0x00000019




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