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Windows 7: Random freezing and BSOD on new build

23 Mar 2015   #1
kyturne

Windows 7 Ultimate x64
 
 
Random freezing and BSOD on new build

Random blue screens and freezes occurring at various times on a new build. Have checked and updated the drivers for all hardware. There doesn't seem to be any real pattern to the freezes and blue screens. It has blue screened when downloading software, when running software, and sometimes when just sitting idle. Ran Prime 95, and Memtest 86. No overheating with Prime 95 and no memory errors after running Memtest for several hours.


My System SpecsSystem Spec
.
26 Mar 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi kyturne.

The crash dumps are not very informative for some technical reasons. But let us take some steps which should be helpful here.

First, Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Next, Go to Control Panel > Hardware and Sound > Power options (or simply Control Panel > Power Options, depending on your control panel view). Take a screenshot of that window and let us see it following Screenshots and Files - Upload and Post in Seven Forums.

Post the screenshot now. Some actions might be required depending on it.

Also monitor how the computer runs. Let us see any further BSOD dump if they can provide some more.

Finally, a question for you. When, why and how you uninstalled AVG, and what you employed there as its replacement?

Please understand that those steps are not any solutions but an attempt to make a path for troubleshooting the issue.
My System SpecsSystem Spec
26 Mar 2015   #3
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi kyturne, welcome to 7F!

Follow the steps that Arc has laid out for you then,

Can you elaborate on the memory? According to ASRock it doesn't support the size you are currently using,
Code:
16GB (2 x 8 GB) - Crucial Ballistix Sport
See near the bottom: ASRock > Fatal1ty 970 Performance:
Code:
DDR3    1066    2GB    Crucial    CT25664BA1067.16SFD    Micron   D9JNLDS         v    4pcs
DDR3    1066    1GB    Crucial    CT12864BA1067.8SFB     Micron    Z9HWQ    SS    v    4pcs
The only ones it does are:
Code:
DDR3    1600    8GB    AMD          AE316G1601U2K          DS    v    2pcs    
DDR3    1600    8GB    Kingston    KHX16C9P1K2/16          DS    v    2pcs    v
DDR3    1600    8GB    Kingston    KHX16C10B1K2/16X        DS    v    2pcs    v
After we see if your machine has calmed down or not, you can try different memory, do you have any spares?
My System SpecsSystem Spec
.

26 Apr 2015   #4
kyturne

Windows 7 Ultimate x64
 
 
Suggested actions

I'm sorry for the long delay in getting back to this issue.

Arc,
I have freed up the start up as you suggested, and left only my antivirus. To answer your question about the antivirus. I had done a few other dump logs myself to attempt to isolate the problem before turning to the forum, but, obviously unsuccessfully. One of the dump logs listed AVG as the running process when the BSOD occurred. While I figured it was a long shot that AVG was actually causing the problem, I was willing to try anything. At that point, I uninstalled AVG, and installed Microsoft Security Essentials.

I have attached a new dump log as well as several other dump files that I had created in the past after several blue screens. I have also attached the screen shot you requested.


Anak,
I see what you mean about the memory not being listed on the motherboard site as compatible. Although, the motherboard is listed on the memory manufacturer's site as being compatible. I'm not sure which site is more accurate. If it does come to this as a last resort, I will have to buy a new stick of memory.


Thank you both for the suggestions and help!
My System SpecsSystem Spec
26 Apr 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You still have some unnecessary startup programs.
Code:
SUPERAntiSpyware    c:\program files\superantispyware\superantispyware.exe    Lola\Kylie    HKU\S-1-5-21-4081503487-1175601121-3345614134-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
zASRockInstantBoot        Lola\Kylie    HKU\S-1-5-21-4081503487-1175601121-3345614134-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Fatal1tySTU        Lola\Kylie    HKU\S-1-5-21-4081503487-1175601121-3345614134-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Ralink Wireless Utility    c:\progra~2\ralink\common\raui.exe -s    Public    Common Startup
NvBackend    "c:\program files (x86)\nvidia corporation\update core\nvbackend.exe"    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ShadowPlay    c:\windows\system32\rundll32.exe c:\windows\system32\nvspcap64.dll,shadowplayonsystemstart    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Deduct them too.

The issue is a network related one, apparently.
Code:
BugCheck A, {12, 2, 1, fffff80002c206f4}

Probably caused by : tcpip.sys ( tcpip!TcpUpdateMicrosecondCount+79 )

Followup: MachineOwner
---------
And your network driver is old enough, which needs to be updated.
Code:
    Image name: netr28x.sys
    Timestamp:        Mon Mar 05 18:07:36 2012
This is a network chip is developed by Ralink, RT5592, but I am not sure about the vendor. But MediaTek (the present owner of Ralink) does not have this one listed.
PCI Database is silent about this one, too.

One ASUS card I have found using RT5592, but there is n feasible update from ASUS too.

If you can let us know the brand and model of your networking card, we may search for a possible update for it; which is the first preference at this moment.
My System SpecsSystem Spec
29 Apr 2015   #6
kyturne

Windows 7 Ultimate x64
 
 

My Network card is a Rosewill N600PCE. I had some trouble when looking for a newer driver also. If it becomes necessary, I can remove the card and hardwire my internet.
My System SpecsSystem Spec
29 Apr 2015   #7
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Did you see this page? Rosewill.com - N600PCE - Downloads Updated as of last week. Follow the install instructions to the letter.

If a straight up install fails and 7 allows you to install in compatibility mode try Vista or even XP. If all that doesn't work try like you mentioned, hard-wire your net to test to see if the card is causing your bsod's. While I was looking around for the above link I saw a lot of problems with rosewill cards.
My System SpecsSystem Spec
30 Apr 2015   #8
kyturne

Windows 7 Ultimate x64
 
 
Update

I just finished downloading and installing the new driver. After the reboot, I tried opening my browser and downloading a video, and it crashed again. Here is a copy of the newest crash files.

Also, I went into the startup again to kill the programs running at startup, and only Microsoft Security Essentials is checked. If the other programs are still showing up, I may need to go into them individually and change their settings.
My System SpecsSystem Spec
30 Apr 2015   #9
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Ky, you have 12 dumps:
  • 4 ntkrnlmp
  • 1 tcpip
  • 1 csrss
  • 2 amdppm
  • 3 hardware
  • 1 cfosspeed6 - Here I would suggest removing zasrockinstant boot, and while you're at it uninstall fatal1tystu their both showing in your startup report, if you're using fatal1 tuning to overclock, again uninstall it and return everything to their defaults including your BIOS. Do this first and test for BSOD!
All point to various types of misaligned memory, i.e., poor driver design. I believe you're having a cascading effect where when one goes the others follow, we just don't know which driver starts the cascade.
Second move; With tcpip involved did you try installing in compatibility mode? If you don't want to try that do like you mentioned in an earlier post about removing the rosewell device, the card and uninstall the driver program for it. Then restart your on-board connection and hard-wire to the internet. Test for BSOD!

Third
; There is still the case for mismatched RAM see post #3, you can try running Memtest+86 or maybe a faster way would be to pull one stick and test for BSOD then try the other and test, you should be okay booting up on 8GB, if you get a BSOD on either I would start thinking about new RAM. Don't forget to move them to different slots, you could have a bad slot. Test after each move.

Could you please post the screen shot of Control Panel > Power Options, that Arc requested?

You can post back however you like; Whether or not either of the three steps have or have not caused a BSOD.
My System SpecsSystem Spec
01 May 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Ditto to Anak, as he posted .....
Quote:
  • 4 ntkrnlmp
  • 1 tcpip
  • 1 csrss
  • 2 amdppm
  • 3 hardware
  • 1 cfosspeed6 -
It ensures a high possibility of memory issue. Otherwise such a versatility is not very possible. You have to minimize the possibilities of memory issue, and so memtest86+ would be a nice tool for you.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the result.
My System SpecsSystem Spec
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