Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: help with BSOD

24 Mar 2015   #1
leocomputers1

Windows 7 Home Premium x64
 
 
help with BSOD

Can anyone help me with this BSOD? it's happening about once a week.


My System SpecsSystem Spec
.
24 Mar 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello leocomputers1, welcome to the forum. I will try to help you with this. I see you have had a lot of Windows Errors recently with ConnectifyD.exe. I am not familiar with the program, but would suggest looking to see if it is installed correctly and has the latest drivers.

You had 1 dump file. This is what it said.

Code:
IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 00000000776d132a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800764ab60, 0
Debugging Details:
------------------
 
PROCESS_NAME:  vsserv.exe
BUGCHECK_STR:  RAISED_IRQL_FAULT
Digging a little further showed this as the cause

Code:
fffff880`0764a838  fffff880`01fc5d0aUnable to load image bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
 bdfwfpf+0xcd0a
Both vsserv.exe and bdfwfpf.sys are parts of Bit Defender. I would suggest you uninstall Bit Defender using their uninstall utility (Uninstall Bitdefender) and install Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows) to replace it. If you will do that and please let us know if the problems are any better. If you have another BSOD, please upload the same file as before, www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html#option2.
My System SpecsSystem Spec
25 Mar 2015   #3
leocomputers1

Windows 7 Home Premium x64
 
 

Thank you very much. You're right, the bsod started to occur after installing BitDefender Total Security 2015.

Is there anyway to avoid the problem without uninstalling bitdefender?

Thank you.
My System SpecsSystem Spec
.

25 Mar 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Not that I am aware of. I mat be wrong, but I believe Bit Defender causes a lot of people BSOD problems. MSE may or may not be the best anti virus, but we recommend it because it has never caused a BSOD. There is no perfect anti virus. The best AV program is you. Know what sites you are going to, what you are downloading and where from. That is the best anti virus.
My System SpecsSystem Spec
Reply

 help with BSOD




Thread Tools Search this Thread
Search this Thread:

Advanced Search



Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:41.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App