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Windows 7: BCCode 116. Happens randomly.

27 Mar 2015   #1
Fezzik

Windows 7 Home Premium 64bit
 
 
BCCode 116. Happens randomly.

My problem is as follows: When the graphics card is in the machine and being used, the computer crashes. It needs no provocation. In fact, it can crash immediately (right after I log on) to a minute after I've launched a game. What I have done: 1. Replaced the graphics card with the same model (same problem persists) 2. Had the motherboard replaced 3. Tested the RAM by removing one stick at a time 4. Uninstalled and reinstalled my graphics drivers 5. Replaced the power supply I don't know what to try next. When I use the integrated graphics, everything is fine. I ran the machine using integrated graphics for over week and I had zero issues. But my brand new graphics card came today and a few hours after I put it in, the problem returned. I assume it's driver/software related since so much hardware has been replaced. Please help me, I would be so grateful if I could use my computer again.


My System SpecsSystem Spec
.
31 Mar 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Sounds like the card is failing itself.

As you are using teh onboard graphics (Intel HD 4600) right now and the BSODs occur immediately with the card, we cannot test the card right now. But a stop 0x116 is a display related bugcheck.

Test the card with any other computer and see what happens there.
______________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8011f58390, fffff88005068f38, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7a3f38 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8011f58390, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005068f38, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+7a3f38
fffff880`05068f38 48ff25f192edff  jmp     qword ptr [nvlddmkm+0x67d230 (fffff880`04f42230)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`0370fa48 fffff880`05334134 : 00000000`00000116 fffffa80`11f58390 fffff880`05068f38 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`0370fa50 fffff880`05307867 : fffff880`05068f38 fffffa80`0ffad000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0370fa90 fffff880`05333f43 : fffffa80`ffffd846 ffffffff`fffe7960 fffffa80`11f58390 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`0370fb40 fffff880`0483803d : fffffa80`0e9b8760 00000000`00000080 00000000`00000000 fffffa80`0ffa2410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`0370fbc0 fffff800`0355cb8a : 00000000`027f413f fffffa80`0fc2ba00 fffffa80`0c744040 fffffa80`0fc2ba00 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`0370fc00 fffff800`032af8e6 : fffff800`0343ae80 fffffa80`0fc2ba00 fffff800`03448cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0370fc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+7a3f38
fffff880`05068f38 48ff25f192edff  jmp     qword ptr [nvlddmkm+0x67d230 (fffff880`04f42230)]

SYMBOL_NAME:  nvlddmkm+7a3f38

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  54d3b001

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`048c5000 fffff880`052d7000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Feb 05 23:31:37 2015 (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 BCCode 116. Happens randomly.




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