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Windows 7: Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0)

27 Mar 2015   #1
Zodarix

California
 
 
Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0)

Hey guys so I've been getting some random BSOD errors every few days or so. I usually leave my computer on when I am at work or sleep and either when I come home or wake up my computer is off. So I turn it on and it says that the computer didn't shut down properly when I start up. I downloaded the BlueScreenView and noticed I've had some BSOD three times within 10 days. One was a PAGE_FAULT_IN_NONPAGED_AREA error which I believe was a RAM problem (i bought new RAM and installed it plus OCed it to 2133, but I believe it was making my system unstable so I reset the speed to default and haven't gotten that error again), but after that I've gotten two IRQL_NOT_LESS_OR_EQUAL errors related to ntoskrnl.exe. I did some research online and from what I read it could be a number of problems. I'm just not sure where to start and could really use some guidance and advice. I uploaded my dmp files for anyone who knows how to look at these.

Thank in advance.


My System SpecsSystem Spec
.
27 Mar 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Welcome to 7F. I'll take a look at your dumps and see if I can get you BSOD free.



Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0) One Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0)
 NETGEAR NEUTRAL WIRELESS SOLUTION

Your Netgear Neutral Wireless Solution driver has been flagged. It is quite old a could probably do with updating.
Check for updates here
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff800034c88ac}

*** WARNING: Unable to verify timestamp for scmndisp.sys
*** ERROR: Module load completed but symbols could not be loaded for scmndisp.sys
Probably caused by : scmndisp.sys ( scmndisp+16d1 )

Followup: MachineOwner
---------

1: kd> lmvm scmndisp
start             end                 module name
fffff880`0188b000 fffff880`01895000   scmndisp T (no symbols)           
    Loaded symbol image file: scmndisp.sys
    Image path: \SystemRoot\system32\DRIVERS\scmndisp.sys
    Image name: scmndisp.sys
    Timestamp:        Fri May 27 11:30:22 2011 (4DDF7D3E)
    CheckSum:         00009C0C
    ImageSize:        0000A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0) Two Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0)
 HARDWARE DIAGNOSTICS

A few of your dumps (0x50, 0x124) are pointing towards hardware errors. 0x124s are usually always hardware errors but rarely give us an indication of what the problem actually is. In this case we may have struck lucky as this particular one shows up ASUS AI Suite III. The utilities listed below are the ones I'm concerned about.
Attachment 353971

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800752d028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  AISuite3.exe

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
We have seen motherboard packaged utilities cause 0x124s in the past and it could be the case here.

Uninstall ASUS AI Suite III and test the system for stability.
Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use
Download and run MemTest86+ to test your RAM. RAM - Test with Memtest86+
Note   Note
Attachment 353972
Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.





Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0) Three Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0)
 NVIDIA GPU

You've also received a 0x116 which is a VIDEO_TDR_ERROR (Timeout Detection & Recovery) which means your GPU driver has crashed and has failed to recover in time. This could be down to the driver, the card itself or possibly the power to the card.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800d8e84e0, fffff8800f57c978, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+13e978 )

Followup: MachineOwner
---------

3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f43e000 fffff880`0fe50000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Feb 05 18:01:37 2015 (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Check for the most up to date driver for your card here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.

Run Furmark to stress test your GPU. Video Card - Stress Test with Furmark

Note   Note
Run Furmark for around 30 minutes.

warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them, if the temperature continues to rise steadily once it has reached 80C be prepared to stop the test so as to not damage your GPU.
Follow the above steps and report back with the results. If you have any more BSODs in the interim please upload new logs containing the latest dump files.
My System SpecsSystem Spec
28 Mar 2015   #3
Zodarix

California
 
 

So here are some of the results so far...

1. Tried to upgrade the Netgear wireless adapter and installed successfully yet it wouldn't connect to my SSID so I uninstalled it and am using just the windows driver for the adapter just so I can get online and update you guys. Also I realized my keyboard driver wasn't up to date so I tried installing that but it also failed.

2. Now I uninstalled AI Suite III, ASUS Boot Setting, ASUS Web Storage, ASUS Utility, and ASUS Utility/R-T-N12B1.

3. I ran Seatools on my SSD (samsung 830) and also my HDD (seagate). On the SSD I ran the Short DST, Short Generic and Long Generic and all failed with test code 6C9AC2A4 and I'm not too sure what that means. i ran a Short Generic and Long Generic on my HDD and passed both. I will upload the view log for you guys to see.

4. Now I tired doing the Memtest86+ and followed step by step instructions for booting with a USB but when I go into BIOS and set USB as primary boot my computer freezes at the slash screen and the Memtest86+ doesn't start.

5. Haven't gotten to my GPU yet...

It seems like my BSOD is just the beginning lol. Any help on what to do next I greatly appreciate it. Thanks.
My System SpecsSystem Spec
.

28 Mar 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Quote   Quote: Originally Posted by Zodarix View Post
3. I ran Seatools on my SSD (samsung 830) and also my HDD (seagate). On the SSD I ran the Short DST, Short Generic and Long Generic and all failed with test code 6C9AC2A4 and I'm not too sure what that means. i ran a Short Generic and Long Generic on my HDD and passed both. I will upload the view log for you guys to see.
Can you run chkdsk on the SSD please. Disk Check

Quote   Quote: Originally Posted by Zodarix View Post
4. Now I tired doing the Memtest86+ and followed step by step instructions for booting with a USB but when I go into BIOS and set USB as primary boot my computer freezes at the slash screen and the Memtest86+ doesn't start.
Can you try another USB stick an dport, or create a bootable CD and try again?
My System SpecsSystem Spec
28 Mar 2015   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 




Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0) DaemonTools Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0)
 Uninstall DaemonTools


Apologies, I forgot to post this first time round.

Uninstall Daemon Tools, a proven cause of BSODs.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and perform the following steps.
3. Double click the executable to open it.
4. Click the button shown below.



If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.
My System SpecsSystem Spec
28 Mar 2015   #6
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

After going through Boozad's suggestions, you need to monitor your temperatures as well

You have over 50 instances of this. This is an indication of your CPU heating up enough to cause a crash

Code:
Event[297]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2014-09-19T04:24:02.620
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Zoey-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 353K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 378K             
_HOT = 0K             
_PSL - see event data.

Event[298]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2014-09-19T04:24:02.620
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Zoey-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.             
_PSV = 381K             
_TC1 = 1             
_TC2 = 5             
_TSP = 1000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 378K             
_HOT = 0K             
_PSL - see event data.
Clean out the inside of the PC with a can of air. Ensure all your fans are working and that there is proper air flow to the CPU (also check CPU fan), also make sure there is thermal paste between the fan/cpu (not too much).

After removing Daemon Tools, I would also recommend running some Malware/Virus scans
Kaspersky TDSSKiller: Detect / Repair TDSS Rookits
Malwarebytes Anti-Malware Free

Remove Anvisoft with Revo Uninstaller

When using Revo: Select Advanced option > Select All/Delete All on both scans
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Download Microsoft Security Essentials and run a Full Scan
Microsoft Security Essentials - Microsoft Windows
My System SpecsSystem Spec
28 Mar 2015   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by Zodarix View Post
So here are some of the results so far...

1. Tried to upgrade the Netgear wireless adapter and installed successfully yet it wouldn't connect to my SSID so I uninstalled it and am using just the windows driver for the adapter just so I can get online and update you guys. Also I realized my keyboard driver wasn't up to date so I tried installing that but it also failed.

2. Now I uninstalled AI Suite III, ASUS Boot Setting, ASUS Web Storage, ASUS Utility, and ASUS Utility/R-T-N12B1.

3. I ran Seatools on my SSD (samsung 830) and also my HDD (seagate). On the SSD I ran the Short DST, Short Generic and Long Generic and all failed with test code 6C9AC2A4 and I'm not too sure what that means. i ran a Short Generic and Long Generic on my HDD and passed both. I will upload the view log for you guys to see.

4. Now I tired doing the Memtest86+ and followed step by step instructions for booting with a USB but when I go into BIOS and set USB as primary boot my computer freezes at the slash screen and the Memtest86+ doesn't start.

5. Haven't gotten to my GPU yet...

It seems like my BSOD is just the beginning lol. Any help on what to do next I greatly appreciate it. Thanks.
Now here is my bit of a ditty to do memtest and you must follow it to the letter I know it is tedious and tiresome but if it is some memory problems then it is all worth it

MEMTEST
The memtest you will need to make a bootable disk / stick and set the BIOS to boot from the optical or USBand it will take a fair time to run- some leave it overnight. see the attached document.
But one thing is very important you must let the test run for at least 8 passes any less and the findings are no good.
Now if errors come up straight away then you can stop it - see my pics. Plus if there are errors and you have more than one stick of RAM in then you will need to test each stick ie remove the sticks and replace stick 1 in slot 1 and test no errors do the same in slot 2 with stick 1 no errors then repeat the process with stick 2 - that will show up the faulty stick - the other thing is it could be a faulty slot but most unusual.
It is a very lengthy and tedious process but worth it if you have errors. If you jhave four sticks and slots then you are in for the long haul.

PS Menat to add use a dsik it is much simplet in my experience and as yu are haing problems with boot fro a stick - better still.


One other thing is the PSU see this
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section with VBATT is a dead give away you are in the section for the rail voltages.
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
See this for the rail voltage info
http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061.html (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

Use PART A: (you can use PART B: for very detailed info on components if necessary)
My System SpecsSystem Spec
29 Mar 2015   #8
Zodarix

California
 
 

Some more updates.

1. So I ran chkdsk check on the SSD everything passed no problems.

2. I also removed Daemon Tools no problem no SPTD detected.

3. I also ran Furmark for over two hours GPU never got over 71 C and no artifacts so that's good.

4. I reapplied thermal paste on my CPU.

5. Now for the Memtest. I finally got it to work booting from the USB. After 3 passes it failed and gave an error and froze. So i restarted my comp and am now testing each mem stick one at a time. Currently testing stick #1. (ram setup 2 x 8 GB)

It would make sense that the BSOD is caused by my memory as I just upgraded my CPU, GPU and RAM all within the last 30 days or so. So since memtest detected errors does that mean I definitely have a faulty RAM stick? If so I'm guessing I need to RMA product correct?

Also after I figure out the RAM problem I will definitely get to running Maleware/Spyware problems listed above. Thanks for the speedy advice guys really appreciate it.
My System SpecsSystem Spec
29 Mar 2015   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Yep, if MemTest86+ is showing errors there's a problem with either the RAM or the slot, it's just a case of testing the sticks individually like you're doing to figure out what's bad.

If the output is like this then you have bad RAM so the stick(s) need replacing.

TestSlot 1Slot 2
RAM 1ErrorError
RAM 2GoodGood

If the output is like this then you should replace the motherboard, however you can leave that DIMM slot empty although it's not advised to use a system with a faulty motherboard.

TestSlot 1Slot 2
RAM 1ErrorGood
RAM 2ErrorGood
My System SpecsSystem Spec
29 Mar 2015   #10
Zodarix

California
 
 

Hey guys I just got a quick question. So I'm testing my RAM right now and first stick passed in slot 1 no problems. Now I check my motherboard manual and it recommends when I only have one RAM stick to use slot one, but is it ok to use slot 2 with only one RAM stick to test even though the manual recommends to use slot 1 for one RAM stick? I'm guessing it is ok because then how would I know if I have a faulty RAM or SLOT but just wanted to check with you guys.

Edit: I ran Kaspersky TDSSKiller: Detect / Repair TDSS Rookits no detection found.


I ran Malwarebytes Anti-Malware Free and found 34 treats. I uploaded them to a txt as I'm not sure if any or all of them are false positive and haven't removed them yet.

@Gator you said "Remove Anvisoft with Revo Uninstaller" but I'm assuming you meant Avast? Because I don't have Anvisoft.

Thanks in advance.
My System SpecsSystem Spec
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 Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0)




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