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Windows 7: Computer will not shut down - after 10 mins BSOD

27 Mar 2015   #1
sbt1977

Windows 7 Pro x64
 
 
Computer will not shut down - after 10 mins BSOD

Hi all,

I have found help many times by reading on this forum but this time I am stuck.

As the title says, the computer will not shut down and after 10 mins BSOD.
I have installed all updates. Used Windows Update. Downloaded new drivers and BIOS from ASUS but I have not been able to resolve the problem.

I hope that someone can help.

Thank you.

Brgds,
Soren


My System SpecsSystem Spec
.
27 Mar 2015   #2
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Hello sbt,

You are getting flagged on a lot of different modules and you are receiving a lot of different bugcheck codes.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {4, 258, fffffa800d3a9b50, fffff800047da3d0}

Implicit thread is now fffffa80`0d3a9b50
Processing initial command '!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck'
Probably caused by : ntkrnlmp.exe ( nt!PnpBugcheckPowerTimeout+76 )

Followup: MachineOwner
---------

0: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa800d3a9b50, The thread currently holding on to the Pnp lock.
Arg4: fffff800047da3d0, nt!TRIAGE_9F_PNP on Win7 and higher
One Bugcheck references Asus Bloatware

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {0, 0, 1, 0}

*** WARNING: Unable to verify timestamp for asramdisk.sys
*** ERROR: Module load completed but symbols could not be loaded for asramdisk.sys
Probably caused by : asramdisk.sys ( asramdisk+2d98 )

Followup: MachineOwner
---------

Processing initial command '!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck'
4: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 0000000000000000, caller is trying to allocate zero bytes
Arg2: 0000000000000000, current IRQL
Arg3: 0000000000000001, pool type
Arg4: 0000000000000000, number of bytes
Code:
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 iaStorA+0x931b0
Code:
*** WARNING: Unable to verify timestamp for e1d62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1d62x64.sys
 e1d62x64+0x2bbc
Code:
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x18568c
Also of note, it seems there may be a problem with your bluetooth driver
Code:
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
Unable to load image bcbtums.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcbtums.sys
*** ERROR: Module load completed but symbols could not be loaded for bcbtums.sys
Probably caused by : ACPI.sys
Your BIOS needs to be updated

Code:
[BIOS Information (Type 0) - Length 24 - Handle 0000h]
  Vendor                        American Megatrends Inc.
  BIOS Version                  0901
  BIOS Starting Address Segment f000
  BIOS Release Date             11/14/2014
  BIOS ROM Size                 1000000
  BIOS Characteristics
Latest BIOS update for your MOBO was 03/09/2015, BIOS version 1302, see link below:

Motherboards - RAMPAGE V EXTREME - ASUS

Lets start by removing some problem programs

Download Revo Uninstaller
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

When running Revo:
Check Advanced Option > Select All/Delete All on both scans

Please uninstall the following:
Daemon Tools
All ASUS Software (bloatware)
AVG Antivirus
Anything that says "Toolbar"

Now lets install Microsoft Security Essentials (Then run a Full Scan)
Microsoft Security Essentials - Microsoft Windows

Run TDSS Cleaner and Malwarebytes
Kaspersky TDSSKiller: Detect / Repair TDSS Rookits
Malwarebytes Anti-Malware Free


Report back with the results. If you continue to have BSODs after we cleanup your system, they may be more reliable.
My System SpecsSystem Spec
06 Apr 2015   #3
sbt1977

Windows 7 Pro x64
 
 

Thank you for your help - it worked
My System SpecsSystem Spec
.

06 Apr 2015   #4
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Good to know, glad it worked out for you.
My System SpecsSystem Spec
Reply

 Computer will not shut down - after 10 mins BSOD




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