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Windows 7: BSOD when gaming on MSI gp60, stop code is 0XA5.

27 Mar 2015   #1
mrhanny

Windows 7 64 bit
 
 
BSOD when gaming on MSI gp60, stop code is 0XA5.

I get a seemingly random BSOD when playing the games Warframe or Battlefield 4 on my laptop, it is an MSI gp60, nothing is overclocked and I am using the stock RAM. the .dmp file is attached, in the 2 games I get this BSOD in, I have always been running GPU-Z in the background and I minimize the games occasionally to check temps, I never got this BSOD before I started using GPU-Z so this may be related, also I have never seen this BSOD other than in these two games, not in any other games or while idling. I also never see any visual artifacts or glitches before the BSOD happens. I have been looking for help with this BSOD all over using Google and I have found nothing like my issue, so I decided to find help here. This forum seems helpful so I decided to try here, thanks in advance

DMP file attached below


EDIT: forgot to mention that every time the BSOD occurs, the STOP code is exactly the same, down to every parameter.


My System SpecsSystem Spec
.
31 Mar 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Allot of important info is missing from your zip, please follow Blue Screen of Death (BSOD) Posting Instructions to grab all and upload a new report here.
My System SpecsSystem Spec
02 Apr 2015   #3
mrhanny

Windows 7 64 bit
 
 

I have updated the OP with the new file.
My System SpecsSystem Spec
.

03 Apr 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are having a BIOS bug. The BIOS is corrupt.
Code:
BugCheck A5, {1000, 0, ff0, 25}

Probably caused by : ACPI.sys ( ACPI!MapPhysMem+cf )

Followup: MachineOwner
---------
And the BIOS is ...
Code:
BiosVersion = E16GDIMS.40A
BiosReleaseDate = 07/04/2013
The motherboard is ....
Code:
BaseBoardProduct = MS-16GD
BaseBoardVersion = REV:1.0
If you have got two years warranty from MSI, rush in hurry. Get the board replaced or repaired for free, time is ending up.

If it is already out of warranty, ask a technician to flash your BIOS (dont attempt to do it if you dont have experience on it; because the process is risky).

Apparently there is nothing else to do.
My System SpecsSystem Spec
03 Apr 2015   #5
mrhanny

Windows 7 64 bit
 
 

So somehow my laptop came with a BIOS that doesn't match the motherboard? Is it a hardware or software problem? also, thank you I finally got some information on what this crash is, couldn't find anything on any other site.
My System SpecsSystem Spec
03 Apr 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by mrhanny View Post
So somehow my laptop came with a BIOS that doesn't match the motherboard? Is it a hardware or software problem? also, thank you I finally got some information on what this crash is, couldn't find anything on any other site.
Somehow the BIOS got corrupted. A BIOS flash should do the job, provided the motherboard is not corrupted itself.

Check the warranty way as soon as possible.
My System SpecsSystem Spec
03 Apr 2015   #7
mrhanny

Windows 7 64 bit
 
 

I have noticed some abnormal behavior such as sound/brightness sliders not showing up, and the MSI buttons like the monitor sleep button not working anymore, could this be related?
My System SpecsSystem Spec
04 Apr 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It seems to be related. A corrupt BIOS will not let you perform all the actions. There is a fair chance that gradually it will become totally unusable.
My System SpecsSystem Spec
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 BSOD when gaming on MSI gp60, stop code is 0XA5.




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