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Windows 7: Laptop BSOD While Playing Modern Games, Error x116

30 Mar 2015   #11
The12thMan

Windows 7 Home Premium 64bit
 
 

Nicely done with the pun! I'm not sure why the other BSOD doesn't show up, it was another x116 error.

Now that you mention it, my housemates don't have as many network issues. I'd attributed it to being slightly farther away from the modem, but I always have strong signal strength.

I get the x116 BSOD whenever I play system demanding games. It used to be an hour or two before a crash, but now the same games only last a few minutes. Cleaning the dust out of my computer reduced the temperature (based on heat coming through the fans) but seemed to have little effect on the crashes.


My System SpecsSystem Spec
.
30 Mar 2015   #12
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The crashes I have looked at were not 116's. A 116 is a graphics related BSOD. What I was seeing was Network related. As in driver Power State failure. Do you have utilities to monitor your temps? If your Laptop didn't come with any you can use Core Temp for the CPU and MSI Afterburner for the GPU. Afterburner | MSI Gaming Series. If you will go into settings on Afterburner, you can set it for on screen display which will show almost anything graphics related on screen while you are playing.

After looking again, I apologize I missed a few.

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80169f7010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88007096f38, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
Debugging Details:
That is a tough one. A TDR is a Time Delay and Recovery error. Basically meaning you drivers crashed and did not recover. Those are quite frequent in laptops with Optimus Technology (graphics switching) the switch between adapters takes too long. However, I would not think in Gaming there would be any switching.
My System SpecsSystem Spec
30 Mar 2015   #13
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I apologize, I guess I am involved with too many of these cases. I sometimes bite off more than I can chew, if you know what I mean. We have gone over that already.

There is another dump blaming pci.sys which is a Windows file.

Code:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800d4d8a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa80167ca840, The blocked IRP
The device was your Killer wireless.

Lets try this

Please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
.

30 Mar 2015   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi The12thMan.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the touchpad driver.
    ** All items means all items. Dont be choosy there. Then it will not be helpful for you.
  5. Apply > OK
  6. Accept then restart.
Now let us see if it is enough to deal with the stop 0x9F. If not, we have to take some other steps.
_____________________________________________
Code:
>[ 16, 2]   0  0 fffffa8010c17050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\Ak27x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Ak27x64.sys
*** ERROR: Module load completed but symbols could not be loaded for Ak27x64.sys
 \Driver\Ak27x64
            Args: 00014400 00000000 00000004 00000002
Code:
    Image name: Ak27x64.sys
    Timestamp:        Thu Sep 05 01:07:23 2013 (52278BF3)
My System SpecsSystem Spec
31 Mar 2015   #15
The12thMan

Windows 7 Home Premium 64bit
 
 

Ran scannow again without issue and I disabled all startup items except Avast (didn't realize none were necessary!). After restarting my computer, I started up a game and crashed less than a minute later. It was another x116 BSOD, which apparently didn't show up in the "dm log collector" file I created afterwards (attached).

After doing some checking it looks like most of the x116 crashes aren't being recorded, any idea why this would be the case and what I can do to rectify it?

Also, thanks again for all the help, I'm completely lost when it comes to BSOD issues!
My System SpecsSystem Spec
31 Mar 2015   #16
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

try this and see how it works, just for a test. It won't help your game playing, but it may stop the BSODs.

First set the integrated graphics as preferred .....
  1. Open Nvidia control panel.
  2. Click on "Manage 3D settings".
  3. Click on the button below "Preferred Graphics Processor"
  4. Change it to "Integrated graphics"from the drop down menu.
    This image has been resized. Click this bar to view the full image. The original image is sized 772x284. This image has been resized. Click this bar to view the full image. The original image is sized 772x284.
  5. Apply it.
Now restart the computer.


Now, disable nvidia graphics card in the device manager.
  1. Click on the start button.
  2. Type Device Manager in the search bar.
  3. Click on the resulting link. The Device Manager window will open.
  4. The third one should be "Display Adapter". Expand it by clicking on the "►" in front of it. Your nvidia card name will be shown.
  5. Right click on it. Choose "Disable" in the context menu.
  6. A dialog will appear with some scary words. Dont be afraid. Click on "Yes" .
  7. Restart the computer.
Hopefully the nvidia display is out of use now, and so there will not be any further chance of graphics switching.


Let us know how the computer is running after doing it.
My System SpecsSystem Spec
01 Apr 2015   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by The12thMan View Post
After doing some checking it looks like most of the x116 crashes aren't being recorded, any idea why this would be the case and what I can do to rectify it?
Take a camera snap of a 116 BSOD and let us see it?

Also let us know what was being performed on the computer during those 116s.
My System SpecsSystem Spec
01 Apr 2015   #18
The12thMan

Windows 7 Home Premium 64bit
 
 

My computer doesn't often crash when I'm not gaming, but I'll disable the NVIDIA driver and see if anything happens over the next few days. Before that though, I hopped on Age of Wonders 3 to get a picture of the x116 errors that don't appear to be logging (attached). I can't get more than a couple minutes into this or similarly demanding games without a BSOD. Old and less system demanding games seem to work fine.
My System SpecsSystem Spec
01 Apr 2015   #19
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

At the bottom of that picture it says 35. Does it ever get to 100?

If you are having the typical problem people have with switchable graphics. Your Laptop switches graphics Adaptors depending on the demand of the graphics. So, normal usage and older light gaming never causes it to require more graphics performance. Once you start loading a graphics intensive game, it has to switch adaptors. That is the time when it crashes. That is what we are really trying to determine. Is that the problem you are having. If so, you may have to make some decisions. I did with mine.
My System SpecsSystem Spec
02 Apr 2015   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As you are disabling one graphics, I will wait and see how it goes with the other graphics.
My System SpecsSystem Spec
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 Laptop BSOD While Playing Modern Games, Error x116




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