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Windows 7: Laptop BSOD While Playing Modern Games, Error x116

28 Mar 2015   #1
The12thMan

Windows 7 Home Premium 64bit
 
 
Laptop BSOD While Playing Modern Games, Error x116

Hello Windows 7 wizards,

I've used this laptop for gaming 2+ years without issue, but recently it will BSOD whenever I'm several minutes into more strenuous games (ex. Hearthstone and Youtube work, Skyrim and Age of Wonders 3 don't). Previously I was able to play these same games for extended periods of time without issue.

So far I've attempted to troubleshoot my issue with several recommendations posted in other threads, memtest for my RAM (8 passes w/o issue), HDD scan for my harddrive (no problems), and FurMark for my GPU (no artifacts but it heats up rapidly). My leading guess is overheating, but I still get BSOD after cleaning out my comp and reapplying thermal paste. The resting GPU temp is now ~40C, I don't know how to log the temperature right before a BSOD.

The only other possibly relevant information I can think of is that I recently went 6 months without internet access while deployed. I may have missed some vital driver update or something may have been damaged while bouncing around during travel.

There's no rush to this request, I'll only have an hour so to check for updates each day and this will finally motivate me to finish my taxes! Thanks for any advice you can provide and let me know if I left off any required information.


My System SpecsSystem Spec
.
28 Mar 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello The12thMan, welcome to the Forums. I will try to help you with this if I can. Am I correct in this Laptop has Optimus technology? What you seem to be getting is video TDR errors, which is very difficult to resolve. A TDR error (Time Delay and Recovery) basically means your drivers crashed and did not recover in the allotted time. This is what I found in your dumps

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8015b474e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88006287f38, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: , Optional internal context dependent data.
Code:
nvlddmkm
start             end                 module name
fffff880`05ae4000 fffff880`064f6000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Feb 05 12:01:37 2015 (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
What I would like you to do is download the latest WHQL driver from the Motherboard's web site or the company who built the Laptop's web site. That is important as most OEM manufacturers alter the drivers to work the way their motherboard works and they are all different. Next, try to install it this way.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from the manufacturer's web site. Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

See if that makes any improvement for you. You can also install a program such a MSI Afterburner (http://gaming.msi.com/features/afterburner) to monitor your temps. It is basically an overclocking utility. I strongly advise you not to use it for that. But, it has some excellent monitoring features and you can even have your GPU temp on screen while playing a game, as well as a lot of other statistics.
My System SpecsSystem Spec
29 Mar 2015   #3
The12thMan

Windows 7 Home Premium 64bit
 
 

Thanks for the response, my laptop does have Optimus technology based on a quick search, though I'm not familiar with what that really means.

I removed my previous NVIDIA driver through Programs, ran Driver Sweeper to remove the leftovers, and installed the latest version I could find for Clevo P170EM NVIDIA cards. I was able to game for about five minutes before getting another BSOD.

Afterburner had my GPU temp at ~70C right before the crash.
My System SpecsSystem Spec
.

29 Mar 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

This is the dump file info.

Code:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800d470a10, Physical Device Object of the stack
Arg3: fffff800047d53d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa801f5b2c10, The blocked IRP
Code:
*** WARNING: Unable to verify timestamp for Ak27x64.sys
*** ERROR: Module load completed but symbols could not be loaded for Ak27x64.sys
 \Driver\Ak27x64
Ak27x64 is the Killer Wireless-N 1100 Series LAN device driver. I hope Clevo has a current driver for it. The company is out of business and drivers are almost impossible to find from a reputable source.

This is the driver you have which is blocking the IRP

Code:
 Ak27x64
start             end                 module name
fffff880`0682b000 fffff880`06c39000   Ak27x64  T (no symbols)           
    Loaded symbol image file: Ak27x64.sys
    Image path: \SystemRoot\system32\DRIVERS\Ak27x64.sys
    Image name: Ak27x64.sys
    Timestamp:        Wed Sep 04 14:37:23 2013 (52278BF3)
    CheckSum:         003EDEA6
    ImageSize:        0040E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
29 Mar 2015   #5
The12thMan

Windows 7 Home Premium 64bit
 
 

I managed to find a slightly newer driver for the Killer Wireless-N 1103, but had another BSOD after ~5 minutes of gaming. Tomorrow I'll try to find one that's more current (the one I found was only Nov '13 instead of Sept '13).
My System SpecsSystem Spec
29 Mar 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I'm getting the same Nvidia driver as before and the Killer Wireless driver. I'm also getting some of the Windows updates.

Would you please go to Windows Updates and on the right column please click on 'View Update History' and see if you have any Failed Updates, then see if they eventually installed at a later date.

Also please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

It seems to be a network problem of some kind. I get references to TCPIP, NETIO, the Killer Wireless and a PCI.
My System SpecsSystem Spec
30 Mar 2015   #7
The12thMan

Windows 7 Home Premium 64bit
 
 

Several security updates failed to install on the 11th and were later installed by windows updater.

/scannow did not find any integrity violations.

Not sure if it's related to the same network problem, but I've had issues with disconnects while on this wireless network for a couple years. If it's helpful I'll continue to run programs that BSOD my comp and upload the new reports, not sure if it's giving you anything new or just the same old story.
My System SpecsSystem Spec
30 Mar 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Just upload them and we will see. Do you think it is your wireless network? We have seen a lot of problems with Killer Networking. Mostly because of a lack of current drivers, I think. Why some Motherboard companies continue to use them is beyond me. I think they work pretty well, just no driver support hurts them. I think the Motherboard companies keep the drivers up to date until the next chipset comes out, and then their attention is on the new chipset.
My System SpecsSystem Spec
30 Mar 2015   #9
The12thMan

Windows 7 Home Premium 64bit
 
 

Hmm, I'm not nearly tech savy enough to know whether it's my wireless card or the network acting up. All I can do is make BSOD appear on demand! (New crash attached)
My System SpecsSystem Spec
30 Mar 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

If you are not Tech savvy, are you a Texas A&M Fan? You had no new dumps in this latest upload. They were the same as before, the last dump was 3/29. What I meant by the Network is, does it drop off frequently? If so other devices in the household and neighbors would be suffering the same symptoms. If you get a reasonably strong wireless signal consistently but are suffering these drop offs, it is most likely your computer wireless card.

What is it that you do to make the computer BSOD at will? That may be helpful to know.
My System SpecsSystem Spec
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 Laptop BSOD While Playing Modern Games, Error x116




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