BSOD c000021a Fatal system error (0xc0000428 0x00010610)


  1. BasedDoge
    Posts : 14
    windows 7
       New #1

    BSOD c000021a Fatal system error (0xc0000428 0x00010610)


    This happened after I did a windows update. Also, I'm not sure if these things have anything to do with it but I have gotten a (You need to install ATK0100 Driver) message for a while but my PC worked fine. The only way I can get past the BSOD is to do F8 and click "Disable Driver Signature Enforcement" but have no sound at all. I tried to system restart but it says it failed every time I try and I can't use safe mode. I think I have a driver problem but don't really know what that means, I'm not good with computers. Please help, thanks.

    P.S. Is there any way to get my PC to the way I bought it (factory reset) or whatever it's called?
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  3. essenbe
    Posts : 26,869
    Windows 11 Pro
       New #2

    This may give you the information you need. Clean Reinstall - Factory OEM Windows 7 We can't help much without knowing what kind of computer you have. That is why we always ask for system specs. If you could get into it and run the BSOD posting instructions and upload them here, we may be able to sort it out for you. www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html#option2

    Also upload a screenshot of Device Manager may help.
    Screenshots and Files - Upload and Post in Seven Forums
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  4. BasedDoge
    Posts : 14
    windows 7
    Thread Starter
       New #3

    How do I fix BSOD c000021a fatal system error?


    it also says 0xc0000428, 0x00010610

    I got the BSOD last month after a windows update. Is it a bad driver, if so how do I fix it?
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  6. BasedDoge
    Posts : 14
    windows 7
    Thread Starter
       New #4

    c000021a [fatal system error] after windows update last month


    it also says 0xc0000428, 0x00010610 in BSOD. Before this all happened it would say I need to install "ATK0100 driver" so idk if that has anything to do with it.

    I'm not 100% sure but I think these were the updates I got from windows update when this happened. (i wrote them down after)
    kb3035131
    kb3004375
    kb3031432

    I have windows 7 home premium service pack 1.

    I tried "last good settings" or w/e it's called, the only way I can get online is with safe mode.
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  7. z3r010
    Posts : 51,479
    Windows 11 Workstation x64
       New #5

    You need to follow the directions that were given to you in the second post and also the huge notice at the top of the page, rather than keep starting new threads, until you do that nobody can help you.
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  8. essenbe
    Posts : 26,869
    Windows 11 Pro
       New #6

    Boot into safe mode, then:

    Please upload the BSOD Posting Instructions https://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html. Upload the files here, this will tell you how. https://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html


    Please fill out your System Specs

       Information
    Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

    If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

    Post a screenshot of Disk Management Disk Management - Post a Screen Capture Image

    Post a screenshot of Device Manager.
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