BSOD and running hard


  1. Astolate
    Posts : 4
    windows 7 64 bit
       New #1

    BSOD and running hard


    I just bought a brand new HP laptop on Thursday, by the time I got it home it was already kinda late so I didn't play with it much - but I did notice at one point the laptop had restarted itself while I was out of the room. I didn't think much of it until friday when it crashed 6 times between 2 -9:30pm. I finally gave up and I'm returning it to Best Buy today for an exchange, but just so I can avoid this with my next one any debugging or cause of the issue advice would be appreciated.

    programs installed after purchase: world of warcraft, core temp ..... nothing else was installed that didn't come with it. The crashes occurred kinda variously, sometimes while playing wow other times while doing nothing or running norton antivirus. Also noted that the cpu temp was around 77c each time it crashed.

    I ran windows debug on all of them myself and these are what it said the probable causes were:

    11/5/09 7:30pm Probably caused by : ntoskrnl.exe
    11/6/09 2:15pm Probably caused by : ntoskrnl.exe
    11/6/09 2:21pm Probably caused by : ntoskrnl.exe
    11/6/09 3:21pm Probably caused by : ntoskrnl.exe
    11/6/09 8:15pm Probably caused by : ntoskrnl.exe
    11/6/09 9:19pm Probably caused by : ntkrnlmp.exe
    11/6/09 9:33pm Probably caused by : amdppm.sys

    unfortunately I have no clue what any of that means so any advice would be appreciated.

    dump files attached.
    Last edited by Astolate; 07 Nov 2009 at 12:58. Reason: figured out how to compress the files.
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  3. torrentg
    Posts : 5,747
    7600.20510 x86
       New #2

    Update your chipset drivers and bios for your motherboard.

    This is causing your bsod - "amdppm.sys" - it's the processor driver.

    Get that updated and issue should resolve. The current version is probably heating the laptop too much.

    http://h10025.www1.hp.com/ewfrf/wc/s...041680&lang=en
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  4. Astolate
    Posts : 4
    windows 7 64 bit
    Thread Starter
       New #3

    torrentg said:
    Update your chipset drivers and bios for your motherboard.

    This is causing your bsod - "amdppm.sys" - it's the processor driver.

    Get that updated and issue should resolve. The current version is probably heating the laptop too much.

    Select software and drivers HP Pavilion dv4-2045dx Entertainment Notebook PC - HP Customer Care (United States - English)

    so while doing what you suggested it gave me yet another BSOD

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c2
    BCP1: 0000000000000007
    BCP2: 0000000000001097
    BCP3: 0000000000000000
    BCP4: FFFFFA8006AACEF8
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    debugged as: Probably caused by : ntoskrnl.exe
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  6. torrentg
    Posts : 5,747
    7600.20510 x86
       New #4

    Bug Check 0xC2: BAD_POOL_CALLER

    See 0x07 line.

    After you update bios, make sure it is set for Plug and Play OS to yes.
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