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Windows 7: BSOD playing Heroes of the Storm, while no active programs running

29 Mar 2015   #1
Irmaek

Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1
 
 
BSOD playing Heroes of the Storm, while no active programs running

Have been having quite a few BSODs lately, many diff codes and error messages. I happens sometimes while i'm playing HoTS, it happened about an hour ago while I was doing nothing and staring at the desktop screen. I've woken up many a morning to see that it apparently crashed while I was sleeping.
TY for any assistance.


My System SpecsSystem Spec
.
31 Mar 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome.

Check for updates on the driver below:
Driver Reference Table

Sometimes drivers remain and do not get completely uninstalled.

 Driver Removal Process:

  • Download Driver Sweeper to the desired location.
  • Extract the files from the zip.
  • Uninstall the driver Program & Features - Control Panel.
  • Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.
Link to full tutorial: Drivers - Clean Left over Files after Uninstalling

 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Code:
Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSSI\Downloads\Compressed\PC-MASTER-RACE-Sun_03_29_2015_171330_48\032915-35053-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
Machine Name:
Kernel base = 0xfffff800`03051000 PsLoadedModuleList = 0xfffff800`03295890
Debug session time: Sun Mar 29 13:34:57.561 2015 (UTC + 6:00)
System Uptime: 0 days 3:52:31.013
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800590a004, fffff880079b0620, 0}

*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+267004 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800590a004, Address of the instruction which caused the bugcheck
Arg3: fffff880079b0620, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
RTKVHD64+267004
fffff880`0590a004 488b82f8010000  mov     rax,qword ptr [rdx+1F8h]

CONTEXT:  fffff880079b0620 -- (.cxr 0xfffff880079b0620;r)
rax=0000000000000000 rbx=0000000002214810 rcx=fffffa8008ca7220
rdx=0000000000000000 rsi=fffffa800908dda0 rdi=fffffa800907d950
rip=fffff8800590a004 rsp=fffff880079b1000 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=fffffffffffffffb
r11=0000000000000000 r12=00000000c000000d r13=fffffa80090bb990
r14=fffff8a0012cf6c0 r15=0000000000000028
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
RTKVHD64+0x267004:
fffff880`0590a004 488b82f8010000  mov     rax,qword ptr [rdx+1F8h] ds:002b:00000000`000001f8=????????????????
Last set context:
rax=0000000000000000 rbx=0000000002214810 rcx=fffffa8008ca7220
rdx=0000000000000000 rsi=fffffa800908dda0 rdi=fffffa800907d950
rip=fffff8800590a004 rsp=fffff880079b1000 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=fffffffffffffffb
r11=0000000000000000 r12=00000000c000000d r13=fffffa80090bb990
r14=fffff8a0012cf6c0 r15=0000000000000028
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
RTKVHD64+0x267004:
fffff880`0590a004 488b82f8010000  mov     rax,qword ptr [rdx+1F8h] ds:002b:00000000`000001f8=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  RAVCpl64.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800590a004

STACK_TEXT:  
fffff880`079b1000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : RTKVHD64+0x267004


FOLLOWUP_IP: 
RTKVHD64+267004
fffff880`0590a004 488b82f8010000  mov     rax,qword ptr [rdx+1F8h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  RTKVHD64+267004

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RTKVHD64

IMAGE_NAME:  RTKVHD64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  544f70ad

STACK_COMMAND:  .cxr 0xfffff880079b0620 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_RTKVHD64+267004

BUCKET_ID:  X64_0x3B_RTKVHD64+267004

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_rtkvhd64+267004

FAILURE_ID_HASH:  {38aaf5b7-1981-57e2-ad0f-b8addb261052}

Followup: MachineOwner
---------

2: kd> lmvm RTKVHD64
start             end                 module name
fffff880`056a3000 fffff880`05ab1e00   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Tue Oct 28 16:32:13 2014 (544F70AD)
    CheckSum:         004159D1
    ImageSize:        0040EE00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
05 Apr 2015   #3
Irmaek

Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1
 
 

Did everything you asked. Haven't had any problems now for almost a week. ty
My System SpecsSystem Spec
.

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 BSOD playing Heroes of the Storm, while no active programs running




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