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Windows 7: BSOD random times

30 Mar 2015   #1
modey

Windows 7 Professional x64
 
 
BSOD random times

My PC has just started playing up, it wouldn't boot properly (Fans started but nver got to windows boot screen) Having finally got it to run in safe mode and do a system restore it now boots but will sometimes just freeze and i'll get the BSOD.

i've attatched the dmlog file.

Any help appreciated.

Just an update on this, my pc now has no sound and it says there is no audio device installed.


My System SpecsSystem Spec
.
01 Apr 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
15/03/2013 01:37:00    C:\Windows\system32\DRIVERS\nvlddmkm.sys
Update the display driver from Drivers - Download NVIDIA Drivers

When done, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.
____________________________________
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff88005137bc6, fffff88009709508, fffff88009708d60}

Probably caused by : nvlddmkm.sys ( nvlddmkm+8bbbc6 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88005137bc6, The address that the exception occurred at
Arg3: fffff88009709508, Exception Record Address
Arg4: fffff88009708d60, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

FAULTING_IP: 
nvlddmkm+8bbbc6
fffff880`05137bc6 8b08            mov     ecx,dword ptr [rax]

EXCEPTION_RECORD:  fffff88009709508 -- (.exr 0xfffff88009709508)
ExceptionAddress: fffff88005137bc6 (nvlddmkm+0x00000000008bbbc6)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

CONTEXT:  fffff88009708d60 -- (.cxr 0xfffff88009708d60;r)
rax=0000000000000000 rbx=fffffa800966e000 rcx=fffff88009709778
rdx=fffff88009709770 rsi=0000000000000200 rdi=fffffa80087abd58
rip=fffff88005137bc6 rsp=fffff88009709740 rbp=fffff88009709760
 r8=00000000000000e0  r9=fffff88009709778 r10=0000000000800001
r11=0000000000000100 r12=0000000000000000 r13=0000000000000004
r14=00000000ffffffff r15=0000000000000003
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nvlddmkm+0x8bbbc6:
fffff880`05137bc6 8b08            mov     ecx,dword ptr [rax] ds:002b:00000000`00000000=????????
Last set context:
rax=0000000000000000 rbx=fffffa800966e000 rcx=fffff88009709778
rdx=fffff88009709770 rsi=0000000000000200 rdi=fffffa80087abd58
rip=fffff88005137bc6 rsp=fffff88009709740 rbp=fffff88009709760
 r8=00000000000000e0  r9=fffff88009709778 r10=0000000000800001
r11=0000000000000100 r12=0000000000000000 r13=0000000000000004
r14=00000000ffffffff r15=0000000000000003
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nvlddmkm+0x8bbbc6:
fffff880`05137bc6 8b08            mov     ecx,dword ptr [rax] ds:002b:00000000`00000000=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  NULL_DEREFERENCE

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003ac6100
GetUlongFromAddress: unable to read from fffff80003ac61c0
 0000000000000000 Nonpaged pool

FOLLOWUP_IP: 
nvlddmkm+8bbbc6
fffff880`05137bc6 8b08            mov     ecx,dword ptr [rax]

BUGCHECK_STR:  0x7E

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffffa800966e000 to fffff88005137bc6

STACK_TEXT:  
fffff880`09709740 fffffa80`0966e000 : fffffa80`087abd58 00000000`00000000 00000000`ffffffff fffff880`09709850 : nvlddmkm+0x8bbbc6
fffff880`09709748 fffffa80`087abd58 : 00000000`00000000 00000000`ffffffff fffff880`09709850 fffff880`0494d3e1 : 0xfffffa80`0966e000
fffff880`09709750 00000000`00000000 : 00000000`ffffffff fffff880`09709850 fffff880`0494d3e1 fffffa80`087ab000 : 0xfffffa80`087abd58


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nvlddmkm+8bbbc6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51427b3c

STACK_COMMAND:  .cxr 0xfffff88009708d60 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_nvlddmkm+8bbbc6

BUCKET_ID:  X64_0x7E_nvlddmkm+8bbbc6

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_nvlddmkm+8bbbc6

FAILURE_ID_HASH:  {cf9cbdb5-4064-6597-6826-987906d39ea0}

Followup: MachineOwner
---------

3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0487c000 fffff880`05327000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 07:07:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
01 Apr 2015   #3
modey

Windows 7 Professional x64
 
 

Thanks for the reply, i've updated the driver and ran the test, i got no crashes/BSOD and/or artifacts during the test and the temp levelled out at 76.

screenshot attatched.

The only problem i have now is that there is no audio, the speaker on the desktop has a red cross through it and if i click on it to check for problem it says "audio device is disabled" but in control panel it isn't disabled.
My System SpecsSystem Spec
.

01 Apr 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by modey View Post
The only problem i have now is that there is no audio, the speaker on the desktop has a red cross through it and if i click on it to check for problem it says "audio device is disabled" but in control panel it isn't disabled.
I hope the physical connections are ok there. Then try VIA Audio Driver V6.0.1.7900 for Windows 32/64bit XP & 32/64bit Vista& 32/64bit 7 from Motherboard - M4A785T-M - ASUS

See if the audio works back. Let us know.

BTW, does the cam audio (Microsoft LifeCam Cinema) work?
My System SpecsSystem Spec
01 Apr 2015   #5
modey

Windows 7 Professional x64
 
 

Ok i've tried that driver rebooted and it's still the same.

Lifecam is just freezing when i try to record audio or video
My System SpecsSystem Spec
01 Apr 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

There's no soundcard listed in your specs, could you verify whether you're using a soundcard, onboard sound or HDMI through your GPU please.
My System SpecsSystem Spec
01 Apr 2015   #7
modey

Windows 7 Professional x64
 
 

I'm using onboard sound (Via high definition audio)
My System SpecsSystem Spec
01 Apr 2015   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Go to Device Manager, expand the Sound tab. Do you have a showing next to your Hi Def Audio entry?
My System SpecsSystem Spec
01 Apr 2015   #9
modey

Windows 7 Professional x64
 
 

no all ok:
My System SpecsSystem Spec
01 Apr 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is an onboard audio controller and it is the latest possible driver for it as posted in post #4.

Now it may be two possibilities. Either the windows installation got corrupt that it cannot access the audio device, or it is the audio chip on the motherboard that is failing itself.

I would suggest you to go for a clean install and see if audio (and other things) are working properly there or not.

If still not, then we have to decide that the onboard chip is failing.

*** Provided the physical connections to the audio device are properly connected.
My System SpecsSystem Spec
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