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Windows 7: Random BSOD, error 0x0000003b

01 Apr 2015   #1
smithmichaelcpa

Windows 7 Professional 64 bit
 
 
Random BSOD, error 0x0000003b

Hoping someone can help diagnose a really frustrating random BSOD. I've run both the built in HP memory test and MemTest86+ ver 5.01 to check for bad ram and both tests did not detect any problems. The hard disk seems to be working ok. I haven't added any new hardware recently.

There doesn't seem to be any connection to what software is open as I've had different software packages open and it still happens. It doesn't seem to be tied to the time of day or how long the computer has been running as it has happened at the beginning, middle and end of the day. Sometimes I will go days and weeks between BSOD events, sometimes it will happen daily.

Any ideas? The zip file with dump files and diagnostics is attached.


My System SpecsSystem Spec
.
01 Apr 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, smithmichaelcpa. I will try to help you with this. The last 4 or 5 dump files, this is what they blamed.

Code:
fffff880`0edb2c88  fffff880`03079e25*** WARNING: Unable to verify timestamp for aswTdi.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS
aswTdi+0x3e25
Which is Avast

Code:
fffff880`0edb2650  fffff880`01d59dfc*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0xf1dfc
Also Avast

Code:
*** WARNING: Unable to verify timestamp for aswrdr2.sys
*** ERROR: Module load completed but symbols could not be loaded for aswrdr2.sys
 aswrdr2+0x4179
Also Avast

Code:
*** WARNING: Unable to verify timestamp for MfeEpePc.sys
*** ERROR: Module load completed but symbols could not be loaded for MfeEpePc.sys
 MfeEpePc+0x9c11
McAfee

Code:
fffff880`0e134aa8  fffff880`027c3da7Unable to load image \??\C:\windows\system32\drivers\aswMonFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
 aswMonFlt+0x21da7
Another Avast driver

Code:
fffff880`0e1347c0  fffff880`02e06588Unable to load image \??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_80128.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RapportCerberus64_80128.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus64_80128.sys
 
Appears to be part of McAfee.
 RapportCerberus64_80128+0x6588
Code:
fffff880`026fbe08  fffff880`014614beUnable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
 hpdskflt+0x24be

That is your HP Mobile Data Protection System Disk Filter


Code:
fffff880`026fb8f8  fffff880`0106689dUnable to load image \SystemRoot\system32\drivers\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x2589d
Intel Rapid Storage Technology (IRST)


Code:
fffff880`102d3e28  fffff880`0518427fUnable to load image \SystemRoot\system32\DRIVERS\e1c62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
 e1c62x64+0x2027f
Intel(R) 82579V Gigabit Network Connection driver


Code:
fffff880`102d31f0  fffff880`10000000Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0xbf5000
Your Graphics driver.

That is most of them that showed up. I think it is obvious that Avast has to go. Also why do you have Avast and Mcafee? You never run 2 real time anti virus programs. You can use this to help you get as much as possible. https://www.avast.com/uninstall-utility and thi one for McAfee, Download McAfee Consumer Product Removal Tool - MajorGeeks

Then replace them with Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows)

Update your Intel Driver from HP's web site for your computer. I will give you some info on updating your Graphics driver.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from Latest AMD Catalyst Video Driver for Windows 7 . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.
My System SpecsSystem Spec
01 Apr 2015   #3
smithmichaelcpa

Windows 7 Professional 64 bit
 
 

Thank you! I will begin working through these this evening. The McAfee part is a mystery to me. I only use Avast for anti-virus. Unless maybe it's related to the supplied disk encryption from HP? There is a McAfee logo stamped onto the password screen when I boot up and enter my encryption key. Should I switch to using something like TrueCrypt or DiskCryptor instead? I have client personal info on my hard drive so the info must be encrypted to protect against thievery. Would Microsoft's Bitlocker be safe enough to protect against casual thieves? For example, some local delinquent steals my laptop. I'm not worried about protecting against government intrusion because I don't have anything they don't already know.
My System SpecsSystem Spec
.

01 Apr 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

If the encryption is from McAfee, I would find another way. TrueCrypt is no longer in business, I believe. I really don't know much about encryption software. But I know that the HP disk Data protection and McAfee is showing up as a cause of your problems.
My System SpecsSystem Spec
02 Apr 2015   #5
smithmichaelcpa

Windows 7 Professional 64 bit
 
 

Avast is gone and has been replaced by Microsoft Security Essentials. Now I am working on what to do about the disk encryption. I have to decrypt the disk before removing the software, so I'll have to let that run overnight. I will keep you posted as to how things are going.
My System SpecsSystem Spec
02 Apr 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

OK, thank you very much. I hope it solves your problem. I went back and looked at some of your dumps from 9/14. They had almost the exact same errors.
My System SpecsSystem Spec
13 Apr 2015   #7
smithmichaelcpa

Windows 7 Professional 64 bit
 
 

It took much longer than I though to decrypt the drive, turn off the McAfee encryption, turn on Bitlocker and then re-encrypt the drive. Basically, those processes took almost a week to complete. It took 48 hours to decrypt the drive, then about 72 hours to re-encrypt. I also updated the graphics drivers. So far, so good. No more blue screens. I'm not sure I would say the problem is solved yet, but it appears I am headed in the right direction.

I did start having some issues with explorer.exe crashing and restarting, but I think it was unrelated to these other issues. I am fairly certain it was related to a context menu item as I disabled anything not from Microsoft and the problem went away.
My System SpecsSystem Spec
13 Apr 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Thanks for the update. I hope things continue to go well for you. take as long as you like, but whenever you feel the problem is solved, please mark this thread as solved. Even after doing that you can post back here anytime you like. I don't know about McAfee encryption, but I do know about McAfee Anti Virus. As far as I and almost every other BSOD analysis I know, consider McAfee basically a virus itself. Again, if I can help, please feel free to post here any time. I don't mind a bit.
My System SpecsSystem Spec
14 Apr 2015   #9
smithmichaelcpa

Windows 7 Professional 64 bit
 
 

Thank you for your assistance!

I went ahead and marked the thread as solved.
My System SpecsSystem Spec
14 Apr 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You're quite welcome for any assistance I gave and I hope things continue to work well for you. If you need any more help, we are open 24/7.
My System SpecsSystem Spec
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